The items were shipped on time and arrived soon, but part of my order was "misread" and I got something I did not want and there was no way of returning it. Furthermore, and more important, the payme... See more
Company replied
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See what reviewers are saying
The quality and wide selection is fantastic and the shipping is carefully packaged and quick! The sales are also wonderful!
I ordered some merch to the US. I had no issues ordering all my items and shipping and delivery was flawless.
My husband and I will be in Edinburgh this October, and plan on visiting your historic University. The cap and pin arrived in a timely manner and are very well-made; the cap having a wide brim to shie... See more
Company details
Written by the company
The University’s Gift Shop and Visitor Centre features a range of official merchandise and also acts as an Information Centre for visitors and prospective students.
Contact info
2 Charles Street, Edinburgh, EH8 9AD, Edinburgh, United Kingdom
- 0131 6502252
- giftshop@ed.ac.uk
- giftshop.ed.ac.uk
4.7
Excellent
292 reviews
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Hasn’t replied to negative reviews
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I love the quality and quick ship!
The quality and wide selection is fantastic and the shipping is carefully packaged and quick! The sales are also wonderful!
13 August 2026
My order arrived on time and I love the…
My order arrived on time and I love the quality of items I purchased
12 August 2026
Ordered to the US
I ordered some merch to the US. I had no issues ordering all my items and shipping and delivery was flawless.
12 August 2026
Quality items, good service, but serious lack of security for payment methods
The items were shipped on time and arrived soon, but part of my order was "misread" and I got something I did not want and there was no way of returning it. Furthermore, and more important, the payment information (a credit card number) was leaked and I had to replace the credit card
11 August 2026
Reply from University of Edinburgh Gift Shop
Thank you for taking the time to leave a review. We’re pleased to hear that your order arrived promptly and that you were happy with the quality of the items and our service.
We’re sorry for the disappointment regarding the sizing. Having reviewed your order, we can confirm that the incorrect size was selected by you when the order was placed, rather than there being an error in how the order was processed by us. As this was a made-to-order item, it was produced specifically in the size selected at checkout and, as stated on the product page, these items are non-refundable and cannot be returned. We appreciate that this may be frustrating, and we would always have been happy to help with sizing before the item was produced had we been contacted.
We are also very sorry to hear about your concerns regarding your payment card. Our online shop is operated through Shopify, which uses industry-standard security measures to protect payment information. The University of Edinburgh Gift Shop does not have access to or store customers’ full credit card numbers. Payment card information is processed securely through Shopify’s PCI DSS-compliant payment infrastructure.
We take the security of our customers’ information extremely seriously. While we appreciate that you experienced an issue with your card, we have no evidence that your card details were compromised through our online store. We would encourage anyone who believes their card may have been compromised to contact their card issuer directly so they can investigate and take any necessary action.
Thank you again for your feedback.
Good delivery service
Good delivery service, they ship the products as soon as the order is confirmed, good job and keep it up 👍🏻
13 July 2026
The order came through as expected and…
The order came through as expected and I was continuously informed on its progress
12 June 2026
Smooth transaction
Easy ordering procedure and Quick delivery. I just received the package after 2 days I placed the order online. Amazing.
11 June 2026
Arrived in half the estimated time of…
Arrived in half the estimated time of delivery. No small feat when shipping to western Canada! And it arrived well protected and in one piece- frame with glass for my degree.
15 May 2026
delivery notification was good
delivery notification, purchase track information was good. But the quality of product is not satisfied,
12 May 2026
Exceptional Customer Service
It was so easy to order from the University of Edinburgh’s gift shop, and all items arrived via Royal Mail timely and intact. Everything is perfect - I can’t wait to give these amazing, high quality gifts to my daughter! 😊🩷
20 April 2026
A Perfect Purchase Experience!
I ordered a ballpoint pen from your online store and my purchase experience was perfect! Despite my order was from outside UK,they shipped my ordered item in just FIVE days!! I couldn't be happier with their job of handling my order. Thanks so much!! :)
15 April 2026
Great modern shop
Great modern shop. Staff were really helpful too. Products were also all fantastic.
17 April 2026
Great Service
Easy check out. Good information on where my itens were during transit. Overall, well done.
20 March 2026
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