I purchase the movie tickets a few days ago, there was a misunderstanding. I needed my tickets quickly and I didn’t know it takes some time for the email to come through. I reached out to the company... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was looking for a special activity to do for my wife’s birthday and came across Giftory. I found their Bustronome Fine Dining Lunch Bus Tour of NYC, and at first it was priced at a little over $... See more
Company replied
It was a cool experience. I loved the puzzles we had to solve. I would recommend going hungry and eat your food as you get it. Don’t wait until the end to eat everything because it was way too much fo... See more
Company replied
I booked a Napa Valley Wine Train lunch through Giftory as a birthday gift for my husband. Unfortunately he got sick twice (once with a bad cold and later with a kidney stone and infection) and we... See more
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Company details
About Giftory
Written by the company
At Giftory we believe that experiences are the best way to create memories that last a lifetime, and that's why we offer a range of fun and exciting experiences that are perfect for any occasion.
The team at Giftory has carefully curated a collection of experiences that are perfect for any occasion. Whether you're celebrating a birthday, anniversary, or simply want to surprise a loved one (or even yourself), we’ve got you covered.
Giftory experiences include everything from adventure sports to cooking classes, and we're always adding new and exciting options to our collection. Plus, our experiences are designed to be enjoyed by people of all ages and interests, so there's something for everyone.
The team at Giftory has carefully curated a collection of experiences that are perfect for any occasion. Whether you're celebrating a birthday, anniversary, or simply want to surprise a loved one (or even yourself), we’ve got you covered.
Giftory experiences include everything from adventure sports to cooking classes, and we're always adding new and exciting options to our collection. Plus, our experiences are designed to be enjoyed by people of all ages and interests, so there's something for everyone.
Contact info
Washington DC, United States
- 202-719-0385
- https://www.giftory.com/pages/contact
- giftory.com
4.1
Great
1K reviews
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam - run, don’t walk away
If it looks too good to be true, it is. SCAM!!! Buyer beware. Stick to Groupon which is actually reliable. I had plans to go to the spa with a friend, and booked Giftory to get a better price. I booked on Tuesday 2/10 wanting to attend on Friday 2/13, that’s 4 business days ahead. They don’t tell you until AFTER you pay that you have to request a date and receive confirmation. I requested the needed date immediately and have yet to receive confirmation, even after emailing multiple times that my appointment had to be on 2/13. It is now 2/14, I have emailed customer service at least 4 times and have received zero response. Absolutely unacceptable customer service (or lack thereof). I have literally never experienced radio silence from a customer service team before this. Now I had to cancel my spa day, and missing over $100 and have to file a dispute on my card. Absolutely terrible.
10 February 2026
Unprompted review
Reply from Giftory
Hi,
I am so sorry for the radio silence from our team and the immense frustration this caused. Having to cancel a highly anticipated spa day with a friend is incredibly disappointing, and I completely understand why you are so upset.
I want to gently clarify our booking timeline and, most importantly, reassure you about your money. We do require 3-5 full business days to coordinate and secure dates with our venue partners. Because Tuesday to Friday is a very tight turnaround, we unfortunately missed the window to get your Friday appointment confirmed.
Please know that you do not need to go through the hassle of filing a dispute with your credit card company. Since we were unable to secure your requested date, we have already gone ahead and issued a full refund back to your original payment method.
Dropping the ball on communication is absolutely not our standard, and we would love the opportunity to personally make this right for you. Please give us a call at 202-719-0385 and ask directly for me (Justin) or Miranda so we can ensure you are taken care of.
Best,
Justin
Manager of Customer Service
Scam Website Stay Away
Hidden terms, shady business tactics. I gifted a voucher it didn't mention any limitations for redemption, support said I could redeem anytime. Yet after purchasing I couldn't redeem and they said I need to book activity weeks in advance which wasn't communicated anywhere and support reps said I could redeem anytime before purchase. The recipient didn't even get the voucher automatically and they don't pick up calls. I asked for refund over email which they take ages to respond and then they say I'm past the refund time they can only offer exchange which seems deliberate scam. It's not my fault you takes weeks to respond email. I want money back in my card don't want to do any business with you.
22 December 2025
Unprompted review
Reply from Giftory
Hi,
I am sorry to hear about your frustration and apologize for the delays you experienced when reaching out to our email support team. We know how stressful it can be when a gift doesn't go exactly as planned.
I do want to gently push back on the idea of hidden terms or shady tactics. We strive for complete transparency, and all redemption instructions, limitations, and booking timelines are clearly listed directly on each product page so they can be reviewed prior to checkout.
Additionally, looking into the details of your specific order, our records indicate that the recipient did successfully receive their AMC tickets.
Even though the tickets were delivered and the standard refund window has passed, we absolutely still want to clear up this confusion and see what we can do to make things right for you. Please give us a call directly at 202-719-0385 and ask for me (Justin) or Miranda. We would be happy to take a closer look at your account and work with you on a fair resolution.
Best,
Justin
Manager of Customer Service
Great Discounts
Such an amazing site for discounted experiences, I use giftory frecuently when I don't have weekend ideas and when traveling
5 February 2026
Reply from Giftory
Thank you so much for your feedback, Betsy! Please come again on Giftory soon. Always a pleasure to help with your gifts and travels :)
Purchased two tickets for a pasta…
Purchased two tickets for a pasta making class in Charlotte. The “class” was in a noisy bar and seemed to drown in the background amidst the games and drinkers. We rolled dough and cut the pieces of pasta. We could barely hear the instructor. We ate the tiny amount of pasta cooked by the instructor in paper bowls. I’ve paid the same amount for much better classes/experiences. Disappointing and not worth the money.
21 January 2026
Unprompted review
Reply from Giftory
Hi Nicole, I am sincerely sorry to hear about your experience. It's clear from your review that the noise levels and dining setup at the Charlotte pasta class fell short of the value you paid, which was extremely frustrating, and I can completely understand why you feel let down. This is certainly not up to the standard we set for Giftory, and we are currently working on improving our partner vetting process and venue selection standards to ensure our customers have a much smoother experience. We tried to reach out to you by phone today and left a voicemail to discuss this personally. Customer satisfaction is of utmost importance to us. Please reach out to us at support@giftory.com or call us at +1 202 719 0385. If that doesn't work, you can also call our corporate line during business hours at 1-877-443-8679 and press 1. When you contact us, please provide your reference ID TP0001 so that we can prioritize your case and help fix your situation immediately!
AWFUL experience
I spent $400 on my husband’s giftory only to give him a huge headache on his BD. It says the hotel is booked but the restaurant never confirmed. Then we tried to confirm the hotel and they asked for a confirmation number that giftory never gave us, and guess what? Now can’t check in, we can’t cancel it, and it is not refundable. Now I feel like a Karen on the phone with them because Giftory doesn’t have a phone number for us to contact them and it takes them TWO whole weeks to reply to our emails so next time I’ll get a response from them my husband will be one year older.
We do not deserve it at all when we are gifting a beloved one who only deserves the best. I am very frustrated.
6 February 2026
Unprompted review
Reply from Giftory
Hi Erika, I am sincerely sorry to hear about your experience. It's clear from your review that the specific issues you shared were extremely frustrating, and I can completely understand why you feel let down. This is certainly not up to the standard we set for Giftory, and we are currently working on improving our real-time booking confirmation flow with local vendors to ensure our customers have a much smoother experience. We also want to apologize for the longer waiting time than usual; higher holiday order volumes have unfortunately caused a backlog in our response times. Regarding the difficulties reaching us by phone, we are increasing staffing to cover phone lines, so you should be able to get phone help much more easily as of next Tuesday! It was a pleasure speaking to you over the phone today, and I hope we were able to resolve your situation! Please come back to Giftory soon, it'd be our pleasure to serve you again!
Disappointing Experience
I purchased multiple Giftory certificates for friends and coworkers for the holidays and submitted a booking request on January 22.
On January 28, I received a partial response asking which arrival window we preferred, but it failed to include the meeting location—a critical detail needed for planning.
Since then, multiple follow-up emails have gone unanswered.
As of February 6, I still have no booking confirmation, and there appears to be no way to speak with a customer support representative—only a line for high-volume sales. This has been an incredibly frustrating and, frankly, embarrassing experience for both me and the gift recipients.
I cannot recommend Giftory until they significantly improve their booking communication and provide accessible, reliable customer support.
Update: As of Feb 10th, no additional communication from Giftory. The experience we started booking on Jan 22 is still not confirmed.
21 January 2026
Unprompted review
Reply from Giftory
Hi JG, I am sincerely sorry for the frustration. It’s clear from your review that the missing meeting location and lack of response regarding your gifts for friends and coworkers created an incredibly embarrassing situation.
This falls short of our standards, and we are actively improving our booking communication to prevent this. We apologize for the holiday backlog and are increasing staffing to cover phone lines, so you should be able to get help much more easily as of next Tuesday.
We want to be able to serve you right, but need more details to identify your customer profile and your order. Please email support@giftory.com or call +1 202 719 0385. Since you are purchasing gifts for coworkers, you can also reach out directly to our Corporate line at 1-877-443-8679 during business hours. Please provide reference ID TP0003 so we can identify your case. Hope to speak to you soon
Miranda Was the Best!
Miranda was the best! When I alerted her that I received two confirmations for one reservation, she immediately got to work and got the wrong one canceled. She then contacted the tour company to make sure the right one was still valid. Thank you for placing your trust in Miranda!
5 February 2026
Unprompted review
Reply from Giftory
Thank you so much for taking the time to share this! We are absolutely thrilled to hear that Miranda was able to step in and resolve the duplicate confirmation so quickly. Ensuring your experience is seamless - from the moment you book until you're on the tour - is exactly what we strive for :)
We will be sure to pass your kind words along to Miranda; she will be so happy to know she could help put your mind at ease. Thank you for placing your trust in Giftory, and we hope you have an incredible time on your tour! <3
The Giftory Team
AMC Movie Redemption
Giftory's service is a borderline scam. I purchased 3 AMC movie experiences and had trouble with redeeming all 3. I finally got 2 of them to go but the last one kept giving me an error: This experience needs to be booked through our customer success team. Please visit our contact page at (giftory contact page). The problem with contacting a person is there's no phone number, chat doesn't let you talk to a live human, and the email that they suggest you send doesn't actually get you a response in a timely manner. I bought the tickets to use for Christmas and the automated email back said I would hear from somebody within 5-7 business days. When I did finally hear back from somebody, they closed my ticket and said that my pass was already attached to my email and provided no further insight on how to redeem it. Their company is trash and their support is worse. Avoid them for AMC tickets, or anything else really, unless you want to risk something going wrong and then not getting a resolution to your issue. They'll take your money and run.
22 December 2025
Unprompted review
Reply from Giftory
Hi blubandit, I am sincerely sorry for the terrible experience you had with your AMC movie passes. It’s clear from your review that having your support ticket closed without a clear resolution or guidance on that final redemption was incredibly frustrating, especially after waiting through the holiday backlog.
This is certainly not up to our standards, and we are currently improving how our third-party movie passes are synchronized with AMC's system. We also apologize for the delay in communication; higher holiday volumes caused a backlog in our response times. Regarding your difficulty reaching us, we are increasing staffing to cover our phone lines, so you should be able to get help much more easily as of next Tuesday.
We tried to reach out to you by phone and left a voicemail today at the number we had on file for your order to discuss this with you directly. Your satisfaction is our absolute priority, and we want to make this right.
Please reach out to us at support@giftory.com or call us at +1 202 719 0385. If that doesn't work, you can also call our corporate line at 1-877-443-8679 and press 1 during business hours. Please provide your reference ID TP0004 so that we can easily identify your account and order details to help fix your situation immediately! Hope to see you again soon on Giftory.com
Bought a handful of AMC tickets for a…
Bought a handful of AMC tickets for a large discount. Can't complain!
5 February 2026
Unprompted review
Reply from Giftory
Great to hear, Ryan! Enjoy :)
It's a rather convoluted process to…
It's a rather convoluted process to purchase something from giftory and then be able to redeem it at the vendor.
4 February 2026
Reply from Giftory
Hi there,
I am sincerely sorry for the frustration you experienced. It’s clear from your review that the process of purchasing through Giftory and then redeeming at the vendor felt convoluted, and I can completely understand how that would be disappointing when you’re looking forward to an experience.
What you've described is definitely not up to our standards, and we are actively working on improving our real-time booking confirmation flow and streamlining the redemption steps with our local vendors to ensure a much smoother journey. Regarding your difficulty reaching us, we are increasing staffing to cover phone lines, so you should be able to get phone help much more easily as of next Tuesday.
We tried to reach out to you by phone today and left a voicemail at the number we had on file to discuss this with you directly. Your satisfaction is of utmost importance to us.
Please reach out to us at support@giftory.com or call +1 202 719 0385. If that doesn't work, you can also call our corporate line at 1-877-443-8679 (press 1) during business hours. Please provide your reference ID TP0005 so that we can easily identify your account details and help fix this situation immediately
Reply from Giftory
So glad to hear Mark! Hope you'll come back to Giftory soon :)
Used Giftory several times now for…
Used Giftory several times now for gifts for relatives, great selection and always well received. Easy to book and organise.
5 February 2026
Unprompted review
Reply from Giftory
Love hearing this, Alison! Thank you for being a loyal Giftory customer :)
Turn around time could be a little…
Turn around time could be a little faster.
Overall 👍🏻
1 February 2026
Reply from Giftory
Hi,
Thank you for taking the time to leave a review and for the thumbs up! We are thrilled to hear that your overall experience with us was a positive one.
We completely hear you on the turnaround time, and we appreciate your honest feedback. We are actively working on ways to speed up our processes so we can get everything sorted out for our customers even faster in the future.
Thank you again for choosing us, and we hope to serve you again soon!
Best,
Justin
Manager of Customer Service
Very fast response
Not only did I get the information I was looking for but it was prompt and personal. Thanks!
2 February 2026
Unprompted review
Reply from Giftory
Thank you for sharing - glad you had a great experience with Giftory!
Purchased a helicopter tour- they took our money and we never got the tour.
We ordered a helicopter tour for nearly $500- We were told the flight is weather dependent. As we neared the tour date- nothing was confirmed- could not get ahold of customer service in regards to this tour. had to cancel our hotel reservations and flights... still have not heard back from Giftory and in fact- the place we purchased the tour from says they never received confirmation from giftory- yet the money was taken from our account.
1 February 2026
Unprompted review
Reply from Giftory
Hi Drew, I am so sorry to hear about the situation with your helicopter tour. It’s clear from your review that the lack of confirmation for your nearly $500 purchase, which forced you to cancel hotel and flight arrangements, was a deeply frustrating and costly experience. I can completely understand why you feel let down.
What you've described is absolutely not up to our standards, and we are currently working on improving our high-stakes experience coordination and partner communication to ensure our reservation sync with local vendors is seamless and reliable. Regarding the difficulty reaching us, we are increasing staffing to cover our phone lines, so you should be able to get phone help much more easily as of next Tuesday.
We tried to reach out to you by phone and left a voicemail today at the number we had on file to discuss this with you directly. Your satisfaction is of utmost importance to us.
Please reach out to us at support@giftory.com or call +1 202 719 0385. If that doesn't work, you can also call our corporate line at 1-877-443-8679 and press 1 during business hours. When you contact us, please provide your reference ID TP0006 so that we can easily identify your account and order details to help fix this and make it right for you immediately
Response time was very slow
Response time was very slow. I had to out in a selection of dates and then wait several days before receiving a booking. In this day and age, instant booking is expected.
3 February 2026
Reply from Giftory
Hi there,
Thank you for taking the time to share your feedback. We’re sorry the booking process felt slower than expected.
While we do offer instant booking on many experiences, others require a short confirmation delay depending on the partner and the nature of the activity. Your experience in particular required confirmation from the partner given the booking was requested several months in advance. In this case, the confirmation took about one week, which is definitely longer than our usual standards. We appreciate your patience and apologize for the inconvenience here.
We did attempt to reach you by phone. Please don’t hesitate to contact us if you need anything further. Please reach out to support@giftory.com or call +1 202 719 0385. You can also reach our corporate line at 1-877-443-8679 (press 1) during business hours. Please provide reference ID TP0007 so we can easily identify your account and make this right immediately. We'd be happy to help!
Much more complicated than just booking…
Much more complicated than just booking something ourselves. Would not use for dining.
1 February 2026
Reply from Giftory
Hi there - I am so sorry that things were more complicated than booking directly, and I can completely understand how disappointing that is when you are just trying to enjoy a gift to go dining out.
This falls short of our standards, and we are actively simplifying our dining reservation steps to ensure a much smoother experience.
We tried to reach out to you by phone and left a voicemail today at the number we had on file to discuss this with you personally. Hope to get in touch with you soon!
Please feel free to reach back to us at your convenience at support@giftory.com or call +1 202 719 0385. You can also reach our corporate line at 1-877-443-8679 (press 1) during business hours. Please provide reference ID TP0008 so we can easily identify your account and make this right immediately
Unresponsive customer service, offered to compensate me for removing this review
I received a gift card voucher that's supposed to grant ticket credit to any concert at some specific venue. Their event catalog has zero concerts available at this venue. I reached out to customer support 3 weeks ago and the issue is still unresolved.
EDIT: Giftory resolved the technical issue today, >3wks after I first reached out. They sent me an email offering to compensate me for removing this Trustpilot review:
> I would be happy to issue you a $50 Giftory gift card to be used towards any experience on our site if you would be willing to remove that now that the issue is resolved.
This is a violation of Trustpilot policy:
> Can businesses pay to remove bad reviews?
> No—we don’t allow any businesses to pay to remove bad reviews.
I would not trust Giftory's positive ratings on this website.
31 December 2025
Unprompted review
Reply from Giftory
Thank you for sharing your feedback, and we’re sorry for the frustration this situation has caused.
We want to clarify that this experience has been affected by a technical issue, which is why concerts are not currently displaying for that specific venue in our catalog. Our technical team is actively working on resolving this, and we will continue to communicate closely with you to let you know of the progress here, but we understand that the delay has been disappointing.
If you prefer not to wait for the issue to be resolved, we completely understand and can absolutely offer a refund if you confirm that is your first choice. Please feel free to confirm with our customer support team so we can proceed with the option that works best for you.
We apologize for the lack of resolution so far and appreciate your patience. Customer satisfaction is very important to us, and we’re committed to making this right.
Great response time to a question I had.
29 January 2026
Unprompted review
Reply from Giftory
Hi,
Thank you so much for the fantastic review! We know how important it is to get answers quickly when you're planning an experience, so I'm thrilled to hear our team was able to respond to your question in record time.
We really appreciate you taking the time to share your feedback. Please don't hesitate to reach out if you need anything else at all!
Best,
Justin
Manager of Customer Service
24-hour activation delay to use gift card
When I visited Elske, I attempted to use the gift card I had received, only to find out it wasn’t yet active due to a 24-hour activation delay. This delay was not communicated in the email, and had I known, I would have activated the card ahead of time. In most cases, gift cards are available for use immediately, so this delay was unexpected and inconvenient.
8 June 2025
Reply from Giftory
Dear customer,
I'm truly sorry for the inconvenience you experienced at Elske. I understand that the unexpected 24-hour activation delay was frustrating, especially since it wasn't clearly communicated in your email.
This is not the seamless experience we aim for, and we are currently updating our digital card delivery and communication to ensure activation timelines are transparent and immediate whenever possible.
I tried to reach out to you by phone today and left you a voicemail at the number we had on file to discuss this with you directly.
Your satisfaction is of utmost importance to us. Please reach back out to us at your convenience at support@giftory.com or call +1 202 719 0385. You can also reach our corporate line at 1-877-443-8679 (press 1) during business hours. Please provide reference ID TP0011 so we can easily identify your case.
We hope you'll give us an opportunity to make this right, so you can trust Giftory again and hopefully come back with a better experience in the future!
The Giftory team
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