I purchase the movie tickets a few days ago, there was a misunderstanding. I needed my tickets quickly and I didn’t know it takes some time for the email to come through. I reached out to the company... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was looking for a special activity to do for my wife’s birthday and came across Giftory. I found their Bustronome Fine Dining Lunch Bus Tour of NYC, and at first it was priced at a little over $... See more
Company replied
It was a cool experience. I loved the puzzles we had to solve. I would recommend going hungry and eat your food as you get it. Don’t wait until the end to eat everything because it was way too much fo... See more
Company replied
I booked a Napa Valley Wine Train lunch through Giftory as a birthday gift for my husband. Unfortunately he got sick twice (once with a bad cold and later with a kidney stone and infection) and we... See more
Company replied
Company details
About Giftory
Written by the company
At Giftory we believe that experiences are the best way to create memories that last a lifetime, and that's why we offer a range of fun and exciting experiences that are perfect for any occasion.
The team at Giftory has carefully curated a collection of experiences that are perfect for any occasion. Whether you're celebrating a birthday, anniversary, or simply want to surprise a loved one (or even yourself), we’ve got you covered.
Giftory experiences include everything from adventure sports to cooking classes, and we're always adding new and exciting options to our collection. Plus, our experiences are designed to be enjoyed by people of all ages and interests, so there's something for everyone.
The team at Giftory has carefully curated a collection of experiences that are perfect for any occasion. Whether you're celebrating a birthday, anniversary, or simply want to surprise a loved one (or even yourself), we’ve got you covered.
Giftory experiences include everything from adventure sports to cooking classes, and we're always adding new and exciting options to our collection. Plus, our experiences are designed to be enjoyed by people of all ages and interests, so there's something for everyone.
Contact info
Washington DC, United States
- 202-719-0385
- https://www.giftory.com/pages/contact
- giftory.com
4.1
Great
1K reviews
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have a $400 gift certificate and…
I have a $400 gift certificate and asked for a call back Saturday and nobody is calling back to help
4 April 2026
Reply from Giftory
I am incredibly sorry that you didn’t receive the call back you were expecting on Saturday. I understand how frustrating it is to be waiting for help with a $400 gift certificate and feel like you've been left hanging.
I am glad that we were ultimately able to connect and get this situation resolved for you. Thank you for your patience while we worked through it—we truly appreciate you giving us the chance to make things right.
Justin
Manager of Customer Service
My experience was very good..Miranda…
My experience was very good..Miranda help me in all my needs. Excellent customer service. Thank You
6 April 2026
Unprompted review
Reply from Giftory
Hi!
I am so happy to hear that! It’s wonderful to know that Miranda was able to take care of everything you needed. She truly is an expert at making sure our customers feel supported and heard.
Thank you so much for the kind words and the "excellent" rating—I'll be sure to pass your thanks along to Miranda!
Justin
Manager of Customer Service
Reply from Giftory
Hi!
I am so glad to hear that! We know your time is valuable, so we make it a priority to be as quick and helpful as possible. It’s great to know we hit the mark for you.
Thank you for the feedback—we’re here whenever you need us for your next adventure!
Justin
Manager of Customer Service
It was a cool experience
It was a cool experience. I loved the puzzles we had to solve. I would recommend going hungry and eat your food as you get it. Don’t wait until the end to eat everything because it was way too much for one meal.
6 April 2026
Reply from Giftory
Hi!
That is such a great tip! I’m so glad you enjoyed the puzzles—there’s nothing like that "aha!" moment when you finally crack a code.
You’re totally right about the food, too. Those portions can definitely sneak up on you if you try to save it all for one sitting! Spacing it out as you go is definitely the pro move for making sure you actually get to enjoy every bite. Thanks for sharing the advice and I'm happy you had such a cool experience!
Justin
Manager of Customer Service
I lost the giftory gift card email that…
I lost the giftory gift card email that they sent me. There is no way to get the gift card back on their website by logging into my account. Why? Because they DONT have Usernames and Passwords like everyone else! Go to their website and try to set up an account before you buy a gift card. YOU CANT. The only way to log in is through an email link. Don’t lose that link! Also if you give them your credit card to save for future purchases you can’t log in to giftory to delete your credit card if you decide to delete it later. You have to go to a different company (not Giftory) and hope you can log in there. I couldn’t.
They were impossible to contact before the first time I did a review on TrustPilot. After writing a complaint on TrustPilot they finally contacted me for the first time and at that time they said they would NOT help me with my Shopify problem. (Now they say they help will but it’s too late). I could not log in because I thought my email on Shopify was deleted years ago. Shopify wanted all kinds of invasive information about me to fix the problem like they wanted my IP Address. It took weeks to fix the problem.
I hope Giftory changes their policies and lets people log in to the website like normal companies do. And tell everyone on their website how to delete credit cards before they use them to order.
The website does not have any way to get our gift cards if we lose the email.
5 April 2026
Unprompted review
Reply from Giftory
I hear you loud and clear. It should never be a struggle to manage your own payment information, and I apologize for the runaround you've experienced trying to get that cleared.
Since we use Shopify to power our checkout, your payment information is often tied to a Shop Pay profile. Here is how you can handle that right now:
* Manage/Delete via Shop Pay: You can log in directly at shop.app or through the Shop app. From there, you can view all saved cards and delete them instantly. This will remove the card from being suggested during checkout on our site and any other store using the Shopify network.
* Opting Out: If you want to completely deactivate the "Shop Pay" feature so it stops saving your info across the web, you can go to shop.app/opt-out.
* We Can Help: If you’d prefer not to deal with their portal at all, please reach out to us at 202-719-0385. One of our human reps can look into your account details and help guide you through ensuring that information is no longer linked to your Giftory profile.
Thank you again for the feedback. We are using this to look into how we can make these privacy and security options much clearer on our own website so you don't have to go searching for answers.
Justin
Manager of Customer Service
Customer support was very accommodating…
Customer support was very accommodating to help us book our event for when we wanted to go.
5 April 2026
Reply from Giftory
Hi!
I am so happy to hear that! We know how important timing is when you're planning an event, and I’m glad our team could be accommodating and help you get everything scheduled exactly when you wanted.
Our goal is always to make the booking process as flexible and stress-free as possible so you can focus on the fun part. Thank you for the kind words, and we hope you have a fantastic time at your event!
Justin
Manager of Customer Service
Easy and clear to navigate/use!
3 April 2026
Reply from Giftory
Hi!
I am so happy to hear that! We work hard to make sure our website is straightforward and easy to use, so getting you from browsing to booking without any headaches is exactly what we aim for.
Thank you for the feedback—it's great to know we're hitting the mark. We're here whenever you're ready for your next adventure!
Justin
Manager of Customer Service
I would not recommend using Giftory
I would not recommend using Giftory - I received two vouchers from family. The first was for a restaurant. I followed the instructions and confirmed with the restaurant but the voucher did not end up working when I paid. I then tried to refund the voucher to the original purchaser through Giftory, but this took several weeks and a lot of back and forth. They then wouldn't let me refund the second voucher because 14 days had passed.
3 April 2026
Unprompted review
Reply from Giftory
Hi,
Thank you for providing your feedback. I am sorry for the issues and the length of time it took to get this sorted out, but I do want to present the facts. A gift card was requested for Angler on January 15th and we sent it to you on January 21. The restaurant mistakenly zeroed out the balance of the gift card without our knowledge which is why it did not work at the restaurant.
Unfortunately, it took quite a bit of back and forth for the restaurant to figure out what had happened and as soon as it was sorted out we refunded the original purchaser for you.
For the second gift card, our refund policy is clear and vouchers are not eligible for refunds after 14 days, so we are just adhering to our policy.
I am sorry for the issue with the restaurant removing the balance from you gift card and the time it took for them to sort that out. I would be happy to further make this right for you if you give us a call at 202-719-0385 and ask for Justin or Miranda.
I look forward to hearing from you.
Best,
Justin
Manager of Customer Service
I had a great time speaking with a…
I had a great time speaking with a representative, they were able to really help me out and solve any problem I had in a timely mannner. Great place for great deal. Would highly recommend checking it out
3 April 2026
Unprompted review
Reply from Giftory
Hi!
I am so happy to hear that! It’s wonderful to know our team was able to step up and resolve everything for you in a timely manner. We know how important it is to get those problems solved quickly so you can get back to enjoying your experience.
Thank you for the high recommendation—it really means a lot to the team to know we’re hitting the mark and providing those great deals with the support to match!
Justin
Manager of Customer Service
Make it a choice, nachos or popcorn
AMC movie tickets are a great deal but I don't eat popcorn. Make it nachos instead and you got a deal.
2 February 2026
Unprompted review
Reply from Giftory
Hi,
Thanks for the feedback! I've passed that suggestion along to our team—we're always looking for ways to spice up our deal options.
Justin
Manager of Customer Service
Very responsive customer service
Very responsive customer service. Purchased vouchers coming in quickly via email. And, of course, excellent deals!
2 April 2026
Unprompted review
Reply from Giftory
Hi!
I’m so happy to hear that! We aim for that "triple threat"—fast delivery, great prices, and a team that’s actually there when you need them. It’s wonderful to know we’re hitting the mark for you.
Thank you for the kind words, and we hope you enjoy every bit of your next experience!
Justin
Manager of Customer Service
Justin is the best!
I definitely made Justin work! Thank you for helping me work through my missing vouchers situation and being patient.
2 April 2026
Unprompted review
Reply from Giftory
Hi!
You are so very welcome! Honestly, please don't apologize—that is exactly what I'm here for. I know how stressful it can be when vouchers go missing, especially when you’re looking forward to an experience, so I’m just glad we were able to stick with it and get everything sorted out for you.
Thank you for your patience while we tracked them down. I truly appreciate the kind words!
Justin
Manager of Customer Service
I love working with giftory!
I love working with giftory!! They make date night affordable. And great customer service!! Accidentally ordered 2 experiences and they refunded the other super quickly and they’re very friendly.
2 April 2026
Unprompted review
Reply from Giftory
Hi!
I am so happy to hear that! We love being the "secret weapon" for an affordable date night. Accidents happen, and I’m glad our team was able to jump in and get that extra order refunded for you quickly and with a smile.
It’s great to know we could take the stress out of the situation so you can focus on enjoying your plans. Thank you so much for the kind words!
Justin
Manager of Customer Service
Speedy Resolution
Great customer service, my issue was resolved right away.
30 March 2026
Unprompted review
Reply from Giftory
Hi!
That is exactly what we love to hear! We know that when an issue pops up, you want it handled fast so you can get back to the fun stuff. I’m thrilled our team was able to jump in and get everything resolved for you right away.
Thank you for sharing—it really keeps the team motivated to know we're making things easy for our customers!
Justin
Manager of Customer Service
Customer service is always responsive…
Customer service is always responsive and friendly!
1 April 2026
Unprompted review
Reply from Giftory
Hi!
I’m so happy to hear that! We pride ourselves on being there when you need us, and hearing that our team has been consistently responsive and friendly really makes our day.
We love making things easier for our customers, and we’ll be here whenever you’re ready for your next adventure. Thank you for the kind words!
Justin
Manager of Customer Service
Brielle was amazing
Brielle was amazing! She truly helped me navigate the website! So excited to visit this class on Saturday!
1 April 2026
Unprompted review
Reply from Giftory
Hi!
I am so happy to hear that Brielle was able to help you out! She really is fantastic at making sure our guests feel confident navigating the site and getting everything squared away.
It sounds like you’re all set for a great time this weekend. We hope you have an absolute blast at your class on Saturday!
Justin
Manager of Customer Service
I was going to give you a 3 or 4 based…
I was going to give you a 3 or 4 based on my first call and how difficult it was to get ahold of someone. The information that was sent to me didn’t work. 🤬Called again and got Miranda!! Reason for my change to 5 stars. Miranda went above and beyond to assist in getting my trip planned. I had been very stressed when I called the second time. Miranda’s calm and reassuring demeanor got me back to being a normal person. She is a jewel and a fantastic Customer Support person.
Thank you, Miranda!! 🥰
31 March 2026
Unprompted review
Reply from Giftory
Hi!
I am so happy to hear that Miranda was able to turn things around for you! I totally understand how frustrating it is when the initial info doesn't work, especially when you're trying to plan a trip.
I’ll be sure to share this with her—she really does have a gift for staying calm and helpful, even when things get stressful. We are lucky to have her as a "jewel" on our team, and I’m thrilled she could help you get back to feeling like yourself and excited for your trip.
Thank you so much for the 5-star shout-out!
Justin
Manager of Customer Service
I lost my verification code to giftory
I lost my verification code to giftory, but was able to describe when I purchased and what it was - and they got back to me literally the next morning with the code! Thank you Justin <3 You rock
31 March 2026
Unprompted review
Reply from Giftory
Hi!
You are so welcome! I'm thrilled I could help you track that down so quickly. There is nothing more stressful than having the gift ready but losing the "key" to open it, so I’m just glad you were able to provide those details so we could get you back on track by the next morning.
I really appreciate the shout-out—it truly made my day! We’re always here if you ever misplace a code or need a hand with a booking in the future.
Rock on!
Justin
Manager of Customer Service
They sell used tickets for AMC
***UPDATE: after posting my review here they FINALLY after 2 weeks were so conveniently able to resolve this issue. The review stays. They are trying to make a quick buck off those who are too tired or lazy to fight it. ***They sell used tickets for AMC, they lead you along for weeks on the customer service side and never resolve anything and they just stop answering. I had evidence of ONE of my ticket being already redeemed when i purchased it, they simply stopped answering. I gave them all the info they requested, my answeres were immediate, nothing. I had to use the other vouchers that were valid and just pay for the missing ticket full price so i saved NOTHING. SCAMMMMMMMM ALERT
28 February 2026
Unprompted review
Reply from Giftory
Hi,
I completely understand your decision to keep the review as it stands. I sincerely apologize for the frustration and the "scam" feeling this caused; it’s clear that confusion on our end led to a delay that was far too long, and we own that.
As I mentioned in my email, I am truly committed to making this right for you. I’m glad we reached a resolution, but if there is anything else you’d like to discuss or if you’d like to talk through the experience further, please feel free to give me a call at 202-719-0385.
Thank you for your patience while we worked to get this sorted.
Justin
Manager of Customer Service
Thought my job had done a nice thing…
Thought my job had done a nice thing letting us pick out gift cards through Giftory. Went to use it and was told it had a $0 balance they said it was already used at a day and time that would have been impossible. Next christmas I'll skip the hastle if they do it again.
28 March 2026
Unprompted review
Reply from Giftory
Hi,
I am so incredibly sorry to hear about this. There is nothing worse than a holiday gift from your employer turning into a headache at the checkout counter, especially when you're told the balance is zero. I completely understand why you’d want to skip the hassle next year after an experience like that.
Please know that our team is already looking into this to find out exactly what happened with that balance. We want to make this right for you immediately so you don't lose out on your gift.
Could you please give us a call at 202-719-0385 and ask for either Justin or Miranda? We would like to speak with you directly to get this resolved and ensure you get the full value of your gift card right away.
Justin
Manager of Customer Service
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