We bought an e gift card for a friend. We wanted to do this before a leaving occasion but couldn’t alter when the email & card/gift was sent. It would have been really helpful if the website had the f... See more
Company replied
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Review summary
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Easy to navigate site and choose gift card. Quick email delivery. Would give 5 stars if there was a user friendly print at home option similar to the Amazon print at home gift voucher.
Company replied
This is a follow-up after I posted a 1 star review for non-receipt of a garden voucher. Since then, Giftcards have responded to my email, apologised, and issued a full refund. I’m giving a 3 star revi... See more
Company replied
Ordered £30 ecard for Tesco, all went well. Remaining £20 requested for Iceland, charge of £1.50 charged as admin fee, not sure what administration required but then when tried to use in store it wasn... See more
Company replied
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Giftcards.co.uk
Hi S. Kaur,
Thank you for your review and your honest feedback.
We are very sorry to hear that you experienced issues and could not redeem or spend the full amount of your gift card. We would love to learn more about exactly what went wrong so we can investigate this for you and continue to improve our service.
Please email us at support@giftcards.co.uk with your order number, the card details, and a brief description of your experience. We are committed to looking into this right away and ensuring it is resolved for you.
With kind regards,
Violet - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Dear Carol
Thanks so much for your lovely 5-star review. We are really happy to hear your delivery was so quick. Enjoy your gift card!
Best regards, Bonnie
Gift cards courtesy of a scammer.
I am sure that this company are fine but unfortunately I did not request £600 worth of gift cards, the scammer did along with taking £3,800 from my bank a/c. So this no reflection on the company.
11 May 2026
Reply from Giftcards.co.uk
Hello Michele Rutherford,
Thank you for sharing your feedback. I'm very sorry to hear about this experience. Although this was not a reflection on our company, we understand how upsetting this situation must be. Please email our customer service team at support@giftcards.co.uk with the details, and we will look into it with you as carefully as possible.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
Still have not received my gift card?
12 June 2026
Reply from Giftcards.co.uk
Helllo Miss C E S Batten,
Thank you for sharing your experience. I'm sorry to hear that your gift card has not arrived, and I understand how frustrating that is. Please email our customer service team with your order details at support@giftcards.co.uk, so we can look into this carefully and help you further.
With kind regards,
Lila - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Dear Rnjayz
Thank you so much for your lovely 5-star review! We are really glad to hear everything was quick, easy and convenient. Enjoy your gift card!
Best regards, Bonnie
Reply from Giftcards.co.uk
Dear Marta Thanks so much for your lovely 5-star review. Great to hear your gift card arrived as promised and on time. Enjoy your gift card. Best regards, Bonnie
Efficient ordering system
Efficient ordering system an a clear guide of the process of ordering and how to receive the e-voucher.
22 June 2026
Reply from Giftcards.co.uk
Dear Anthea,
Thank you so much for your lovely 5-star review. We are glad to hear the ordering process and e-voucher instructions were clear. Enjoy your gift card!
Best regards, Bonnie
I was able to buy my mil a giftcard for…
I was able to buy my mil a giftcard for her favourite place
1 June 2026
Reply from Giftcards.co.uk
Dear Catherine
Thanks so much for your lovely review. We are really happy to hear you found the perfect gift card for your mother-in-law, and we hope she enjoys it.
Best regards, Bonnie
Reply from Giftcards.co.uk
Dear Stephanie Hastings
Thanks so much for your lovely 5-star review. We are really happy to hear the process was very easy to use, and we hope you enjoy your gift card.
Best regards, Bonnie
You need to feed back when recipient…
You need to feed back when recipient get the card, have sent twice by post and did not know when it was delivered or not
22 June 2026
Reply from Giftcards.co.uk
Helllo Akeem Yinusa,
Thank you for taking the time to leave your feedback. I’m sorry to hear your experience was not as it should be, and that you didn’t receive any notice of when your orders were delivered.
Most of our parcels are sent via Royal Mail 1st Class, which iis generally quick and dependable, though it doesn’t include delivery notifications or tracking. I realise that can feel a bit uncertain when you’re waiting on something.
To give customers more flexibility, we’ve now added a tracked delivery option at checkout. If you'd prefer to follow your parcel’s journey, you can choose and pay for this service on future orders, and it will provide full tracking from dispatch to delivery.
If there’s anything still unresolved with one of your orders, or if you have any further questions or concerns, please reach out to our support team at support@giftcards.co.uk. We're happy to assist.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
Very quick transaction and when gift…
Very quick transaction and when gift card did not arrive by email they could not have been more helpful sorting it out. A really personal service.
1 June 2026
Reply from Giftcards.co.uk
Dear Margaret
Thank you so much for your lovely review. We are really glad we could help and that you had a personal experience with us. Enjoy your gift card, and if you ever need anything, feel free to email us.
Best regards, Bonnie
Reply from Giftcards.co.uk
Dear Nigel
Thank you so much for your lovely 5-star review. We are really glad to hear everything was so easy, and we hope you enjoy your gift card.
Best regards, Bonnie
Reply from Giftcards.co.uk
Hi William Lingwood-Watts,
Thank you for your feedback.
Please note that the "already used" message only appears if the voucher has already been successfully redeemed. I recommend checking the specific account where the voucher was applied to confirm the balance or order history.
If you have checked your account and still require further assistance, please feel free to reach back out to us at support@giftcards.co.uk, and we will be happy to look into it for you.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Dear Customer,
Thank you so much for your lovely review. We are really happy to hear you had a great experience and we hope you enjoy your gift card.
Best regards, Bonnie
Garden Voucher
Such an easy process to give someone, especially a gardeners, a great present.
21 June 2026
Reply from Giftcards.co.uk
Dear Beaty,
Thank you so much for your lovely 5-star review. We are really happy to hear the process was so easy, and we hope the gift card makes a great present.
Best regards,
Bonnie
Easy and quick to use.
31 May 2026
Reply from Giftcards.co.uk
Dear Pat,
Thanks so much for your lovely review. Great to hear everything was easy and quick to use, and we hope you really enjoy your gift card.
Best regards,
Bonnie
Reply from Giftcards.co.uk
Dear Marc,
Thank you so much for your lovely 5-star review. Great to hear you are happy with our service, and we hope you enjoy your gift card.
Best regards,
Bonnie
I would have liked to downloaded some…
I would have liked to downloaded some kind of card/present to give them. 😡
20 June 2026
Reply from Giftcards.co.uk
Hello Barry Maple,
Thanks for sharing your thoughts. I’m sorry to hear the experience fell short of what you expected. Wanting something you can print or present nicely makes perfect sense, and I understand the frustration. Unfortunately, as we only act as a reseller for different gift card providers, we don’t have any say in how their cards are supplied or what templates are available. Your feedback is appreciated all the same, and we’ll continue working to make things clearer and smoother for customers.
Please feel free to reach out to our customer support team in case you have any further questions or concerns at support@giftcards.co.uk.
With kind regards,
Lila - Team Giftcards.co.uk
(sent via mail)
Easy to use with a wide range of gift…
Easy to use with a wide range of gift cards to choose from
20 June 2026
Reply from Giftcards.co.uk
Dear Philippa,
Thank you so much for your lovely 5-star review. We are really glad to hear that you found it easy to use and enjoyed the wide range of gift cards. Enjoy your gift card!
Best regards,
Bonnie
Reply from Giftcards.co.uk
Dear Penelope,
Thank you so much for your lovely review. Great to hear the vouchers were fast and easy to use, and we hope you really enjoy your gift card.
Best regards, Bonnie
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