We bought an e gift card for a friend. We wanted to do this before a leaving occasion but couldn’t alter when the email & card/gift was sent. It would have been really helpful if the website had the f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to navigate site and choose gift card. Quick email delivery. Would give 5 stars if there was a user friendly print at home option similar to the Amazon print at home gift voucher.
Company replied
This is a follow-up after I posted a 1 star review for non-receipt of a garden voucher. Since then, Giftcards have responded to my email, apologised, and issued a full refund. I’m giving a 3 star revi... See more
Company replied
Ordered £30 ecard for Tesco, all went well. Remaining £20 requested for Iceland, charge of £1.50 charged as admin fee, not sure what administration required but then when tried to use in store it wasn... See more
Company replied
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Giftcards.co.uk
Dear,
Thanks so much for your great review. We are glad to hear it was quick, easy, and reliable. Enjoy your gift card!
Best regards, Bonnie
Excellent was able to get card within a…
Excellent was able to get card within a short time
24 December 2025
Reply from Giftcards.co.uk
Dear Anthony,
Thanks so much for your great review. We are really happy to hear your gift card arrived quickly, and we hope you enjoy using it.
Best regards,
Bonnie
Great way to email gifts abroad!…
Found it very easy to order a gift card for my daughter whom is in Norway, it just arrived in her email inbox within minutes, she was delighted! Would definitely recommend and use this again in the future.
29 June 2026
Reply from Giftcards.co.uk
Dear Catherine,
Thank you so much for your lovely review. We are really happy to hear everything went smoothly and that your daughter received her gift card so quickly. Enjoy, and we would love to help again in the future.
Best regards, Bonnie
Reply from Giftcards.co.uk
Dear Linda,
Thank you so much for your lovely review. Great to hear everything worked well and quickly. Enjoy your gift card!
Best regards, Bonnie
Reply from Giftcards.co.uk
Hi Hassily,
Thank you for your feedback. If you ordered a digital gift card, it should typically be delivered immediately or within an hour of purchase.
Since it hasn't arrived yet, the best way to get this sorted out quickly is to contact our dedicated support team directly. Please reach out to us at support@giftcards.com with your order details so we can investigate and get your voucher sent over right away.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Hi Gary Parsons,
Thank you for taking the time to leave feedback. We are glad to hear that everything went smoothly with your order and that nothing was wrong.
Please let us know if there is anything specific we could have done better or any areas where we can improve to make your next experience even better. Your feedback is incredibly valuable to us.
If you need any further assistance, please do not hesitate to contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
Ordered £20 gift card when my friend…
Ordered £20 gift card when my friend activated it only 18.50 bloody con
7 June 2026
Reply from Giftcards.co.uk
Hi Tracy,
Thank you for sharing your feedback. We are sorry to hear about any disappointment regarding the final balance on your gift card.
To clarify, as an official reseller, we specialise in providing a complete and comprehensive range of gift cards while ensuring all underlying transactions are processed securely.
While some specific card issuers require a small handling or service fee, we always ensure this fee is clearly and transparently visible as soon as you add the gift card to your shopping cart. For customers looking to avoid extra costs, we also proudly offer dozens of alternative gift cards that do not carry any fees.
We appreciate your business and hope this helps clarify how our platform operates. If you need any further assistance, please do not hesitate to contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
Noooo not again…
For some reason when Tescos meets Google pay my phone allows every scammer to take advantage of my bank details. Never again.
28 June 2026
Reply from Giftcards.co.uk
Hi Tim Hoy,
Thank you for your feedback. We are sorry to hear that your experience was not as it should be. We would like to help you further, so please send our customer service team an email with your order details. That way, we can look into this carefully and support you as well as possible.
If you need any further assistance, please do not hesitate to contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
I have ordered cards and never received…
I have ordered cards and never received them, just get error message, but the money goes from my account
7 June 2026
Reply from Giftcards.co.uk
Hi Geoff Davies,
Thank you for your feedback. We are sorry to hear that your experience was not as it should be.
We would like to help you sort this out, so please email our customer service team with your order details and a short description of what happened. That way, we can look into it carefully and help you further.
If you need any assistance, please do not hesitate to contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
Difficult to use
7 June 2026
Reply from Giftcards.co.uk
Hi Patricia,
Thank you for your feedback. We are sorry to hear your experience was not as it should be. We would like to help, so please email our customer service team with your order details and a short description of what was difficult to use. That way we can look into it carefully and support you further.
If you need any assistance, please do not hesitate to contact us at support@giftcards.co.uk.
With kind regards,
Janice - Team Giftcards.co.uk
(sent via mail)
Easy to navigate site…
Easy to navigate site and choose gift card. Quick email delivery. Would give 5 stars if there was a user friendly print at home option similar to the Amazon print at home gift voucher.
1 June 2026
Reply from Giftcards.co.uk
Dear Pauline,
Thank you so much for your lovely review. We are really glad to hear the site was easy to use and that your gift card arrived quickly. If there is anything else you need, feel free to email us. Enjoy your gift card.
Best regards, Bonnie
Unexpected as it was from my wife for…
Unexpected as it was from my wife for Father`s Day.
4 June 2026
Reply from Giftcards.co.uk
Dear Ian
Thanks so much for your lovely 5-star review. What a nice Father's Day surprise, and we hope you enjoy your gift card!
Best regards, Bonnie
Worked very well and the voucher codes…
Worked very well and the voucher codes came through instantly. Easier website to use than trying to get the gift cards direct from the sites.
26 June 2026
Reply from Giftcards.co.uk
Dear Chris,
Thank you so much for your lovely review. Great to hear everything worked well and that your voucher codes arrived instantly. Enjoy your gift card(s)!
Best regards, Bonnie
Very simple and straight forward…
Very simple and straight forward process - gift card weas digital so I was able to send it to the receiver straight away :)
3 June 2026
Reply from Giftcards.co.uk
Dear Mr Chambers
Thanks so much for your great review. We are happy to hear the process was simple and that you could send the digital gift card straight away. Enjoy your gift card!
Best regards, Bonnie
No warning that paying by credit card…
No warning that paying by credit card would incur charges. Having bought gift cards in supermarkets this has not previously resulted in charges. Whilst this is an issue with credit card company I think clearer warnings should be made to consumers
4 June 2026
Reply from Giftcards.co.uk
Hello Sam,
Thank you for taking the time to leave your feedback. I’m sorry to hear this was not clear and that your experience was not as expected.
To clear things up a bit: when you make purchases using a credit card, your bank may apply a cash‑transaction fee and interest, as the payment is processed as a cash advance. This isn’t something we control, as it’s determined by the Merchant Category Code assigned to our business. We do appreciate that this isn’t always obvious to customers, especially if you’ve bought gift cards elsewhere without any extra charges.
Our finance team can help here. They’re able to issue a refund for the cash fee and any interest your bank has added. If you reach out to our customer support team at support@giftcards.co.uk with your order details, they’ll let you know what other information is needed so we can get that sorted for you.
We genuinely appreciate your point about clearer warnings. Feedback like yours helps us improve how we communicate these things going forward.
With kind regards,
Lila - Team Giftcards.co,uk
(sent via mail)
Reply from Giftcards.co.uk
Hi S. Kaur,
Thank you for your review and your honest feedback.
We are very sorry to hear that you experienced issues and could not redeem or spend the full amount of your gift card. We would love to learn more about exactly what went wrong so we can investigate this for you and continue to improve our service.
Please email us at support@giftcards.co.uk with your order number, the card details, and a brief description of your experience. We are committed to looking into this right away and ensuring it is resolved for you.
With kind regards,
Violet - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Dear Carol
Thanks so much for your lovely 5-star review. We are really happy to hear your delivery was so quick. Enjoy your gift card!
Best regards, Bonnie
Gift cards courtesy of a scammer.
I am sure that this company are fine but unfortunately I did not request £600 worth of gift cards, the scammer did along with taking £3,800 from my bank a/c. So this no reflection on the company.
11 May 2026
Reply from Giftcards.co.uk
Hello Michele Rutherford,
Thank you for sharing your feedback. I'm very sorry to hear about this experience. Although this was not a reflection on our company, we understand how upsetting this situation must be. Please email our customer service team at support@giftcards.co.uk with the details, and we will look into it with you as carefully as possible.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
Still have not received my gift card?
12 June 2026
Reply from Giftcards.co.uk
Helllo Miss C E S Batten,
Thank you for sharing your experience. I'm sorry to hear that your gift card has not arrived, and I understand how frustrating that is. Please email our customer service team with your order details at support@giftcards.co.uk, so we can look into this carefully and help you further.
With kind regards,
Lila - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Dear Rnjayz
Thank you so much for your lovely 5-star review! We are really glad to hear everything was quick, easy and convenient. Enjoy your gift card!
Best regards, Bonnie
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