Very prompt delivery. Was delivered in Brisbane the day after it was ordered online from Melbourne. The recipient advised the delivered hamper of champagne, cheeses, fresh fruit and nibbles, was prese... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Didnt arrive can't contact a person just get automated responses .terrible service would never us again
This turned out to be a fantastic way to give a special present to my mum who lives interstate. She loved the wine and chockies and said it all came in a beautiful box. Delivery was as planned on the... See more
Company replied
Beautiful Surprise! My sister was really surprised by her beautiful gift basket to celebrate her house warming and birthday. She loved the contents of the basket which came beautifully wrapped. The... See more
Company replied
Company details
Written by the company
Gift baskets gift hamper delivery Australia wide, gourmet hampers, Valentine's day gifts, Birthday gifts, get well gifts, new baby gifts, fruit basket, chocolate bouquets % %
Contact info
3.6
Average
3K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My niece who was recovering from…
My niece who was recovering from surgery, was thrilled with the gift basket of chocolates
24 November 2021
Reply from Gift Basket
We are so glad to hear that ! So happy she loved it, thanks Rene :)
Reply from Gift Basket
Thank you so much Padma!
Value for money is very poor
Value for money is very poor. 29 snack size chocolates for $90+ is not good
23 November 2021
Reply from Gift Basket
Hi there, thank you so much for your time over the phone today! I was so glad I was able to have the opportunity to speak with you and understand that you had been given this feedback by one of your recipients and that they felt as though the value for money was not great. Our website states exactly what is included in our chocolate bouquets and that they are bite sized chocolates. There are also many other hidden costs involved in making these bouquets. All the best - The GiftBasket Team :)
Have been impressed with service and…
Have been impressed with service and follow up of the hamper. Delivery is not until December but they have kept me informed of the purchase. There is a lot of products to choose from for Christmas 🎄
23 November 2021
Reply from Gift Basket
Thanks Cheryl!! Looking forward to your delivery coming up and we hope your recipients are thrilled with their Christmas surprise :)
Reply from Gift Basket
Thanks so much Ken! So happy to hear
The basket was not delivered on the date promised and the gift card was incorrect
The basket was not delivered on the date promised.
The Gift Card had incorrect information ( it said Happy 2st .... instead of Happy 21st ....)
22 November 2021
Reply from Gift Basket
Hi Michelle, Our sincere apologies for the disappointment expereinced with your order. I have had a look into this and I can see that the card message you had given us to attach to your order was written as 'Happy 2st ....' and so this is what was automatically attached to your basket. In the process of attaching these card messages we always try to make sure that everything is correct, in particular the message matching the order so a mistake like this given to us was one we unfortunately missed in our process. In regards to your delivery date, I can see that it was actually delivered on the date you had requested which was the 9th but was not collected from the post office by someone until the 25th. We do sincerely apologise for the disappointment this has caused, however we do still hope that your recipient was still thrilled with their basket you arranged for them! Kindest Regards - The GiftBasket Team
The only gift basket site I use
The only gift basket site I use. Always prompt & reliable & every recipient has loved them.
22 November 2021
Reply from Gift Basket
Thank you so much Gillian!! We are so happy to hear you love our service and baskets and all your recipients have also been impressed with what you have arranged. We will be looking forward to what you order next :) Thanks so much again for your support
The basket got delivered a day early
22 November 2021
Reply from Gift Basket
Hi Irena, thank you so much for your time over the phone today! I was so glad to be able to speak with you and hear that everything was delivered safe and sound and that your recipients were able to receive their basket and they were thrilled with it. Unfortunately due to the uncertainty of delivery times and the postal system at the moment we have been sending orders out a day or so early to avoid any known delays and this is something we advise our customers of at the checkout out. However your order was not affected by any of the current delays and therefore got there that day early so we do apologise for the inconvenience this caused your delivery! All the best - The GiftBasket Team :)
Gift basket
Booked online one day and the next day it was delivered. Gift basket looked like the photos. Very impressed would definitely use again
22 November 2021
Reply from Gift Basket
So great to hear! Thanks so much for your lovely review :)
Beautifully presented gift basket
Beautifully presented gift basket. It was sent as a gift and they loved it.
22 November 2021
Reply from Gift Basket
Thanks so much Judith! So happy to hear your recipients loved it :)
Hi I placed the order for two baskets…
Hi I placed the order for two baskets on the sunday to be delivered to our two sons in Newcastle. They were delivered a day earlier, but thats great and the boys and their lovely wives were absolutely thrilled.
Thank you so much
Kay Beck
22 November 2021
Reply from Gift Basket
Hi Kay! Thank you so much for your lovely review and we are all so happy to hear that everyone loved the gifts you arranged for your recipients !! Thanks again :)
Very happy
Very happy 😃 delivery fast 💨 I don’t have any problems at all will used them again.
22 November 2021
Reply from Gift Basket
Thanks so much Pam! We really appreciate your lovely review, and we look forward to seeing what basket you choose to send next :) Thanks again!!
great service but better if delivery arrived for dad's b'day
Service as advertised but would have been even better if it made it to my dad on his birthday. One day late isn't bad in the current circumstances.
22 November 2021
Reply from Gift Basket
Hi Rachel! Thank you so much for your review and our sincere apologies in regards to the slight delay your order experienced, under normal circumstances there would have been no reason as to why it was not delivered on the exact date you had requested. I hope your dad was still able to enjoy his basket and his birthday was a wonderful one!
:) Thanks again!!
We were a little disappointed
We were a little disappointed. We were to get two cheeses, only received one, it was a cheese hamper after all
19 November 2021
Reply from Gift Basket
Hi Eleanor, thank you so much for your time over the phone this morning! Our sincere apologies in regards to the cheese that was missing out of your basket, it seems as though our team may have mistakenly missed the brie in your basket in the packing phase of processing your order. Thank you so much for your understanding over the phone and a refund for this missing cheese has been processed to your billing account. Once again, our sincere apologies in regards to this mistake with your order! I hope your recipients were still able to enjoy the basket and celebration - The GiftBasket Team :)
My friend was over the moon to receive…
My friend was over the moon to receive her beautifully wrapped gift. The price was reasonable and delivered in good time. Also the staff were very helpful
19 November 2021
Reply from Gift Basket
Hi Melissa, thanks so much for the lovely review! We are so pleased everything was received and delivered perfectly and that your recipient was thrilled. Thanks again!! :)
Easy service to use with prompt…
Easy service to use with prompt delivery.
I like online services that you know you can trust to get the job done with exactly what you want.
19 November 2021
Reply from Gift Basket
Thanks so much Donna! Your review is so appreciated by our team, we are so glad you have been so happy with our service and baskets - we hope to see you again soon!! :)
Thank you for your prompt service.
Thank you for your prompt service.
My only suggestion would be to have the option of seeing a photo of the final product. I would have liked to know how pretty it looked. :-)
19 November 2021
Reply from Gift Basket
Hi Kylie, Thank you for your feedback! We are so glad you were happy with our service and thank you for your suggestion, this is something we will definitely take on board. However for any future orders you may ever choose to have with us, you are more than welcome to send us an email requesting a photo of the final basket before dispatch! Kindest Regards, The GiftBasket Team
My order was damaged and I was only…
My order was damaged and I was only told when I enquired about delivery some 10 days later.
They offered to resend but what is the point when the occasion had passed.
Unlikely to use again.
18 November 2021
Reply from Gift Basket
Hi Suzanne, our sincere apologies on behalf of StarTrack for the damage of your order in transit. As we do not deliver out parcels ourselves but with a courier company if anything like a parcel being damaged this has to be brought to our attention for us to then contact our customer. As soon as StarTrack had contacted us about the damaging of your order we contacted you straight away to apologise and ask how you would like to proceed, whether it be a refund or a resend - as many of our customers do prefer a resend. We completely understand that this information came to you even after your requested delivery date however it was the first time this was brought to our teams attention as well. We do sincerely apologise for the way your order was handled on StarTrack's behalf and how there was no information brought to either us or yourself until your occasion had passed. Kindest Regards, GiftBasket Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.