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GID Ltd. Reviews 

2,341
•
TrustScore 5 out of 5

4.8

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 457 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, respectful, and friendly demeanor, often highlighting their extensive knowledge and clear, concise explanations. People found complex information easy to understand without feeling pressured. Customer service is frequently described as excellent, with many noting the patient and helpful approach that made the entire process effortless. Many customers felt prioritized, valuing the genuine care and advice received, and were not pressured into purchases. The communication is consistently rated as first-class, leading to high satisfaction with the service and products offered.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their politeness, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Service

Customers had positive experiences with service, often highlighting the helpful, professional, and friendly... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy and clear process. Customers... See more

Product

Consumers generally express satisfaction with the product, often highlighting clear explanations and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wayne was very professional, respectful and friendly, Explained the process and products to me very clearly, was not inpatient with me despite repeatedly asking him to repeat some of the things I d... See more

Rated 5 out of 5 stars

I spoke with a very pleasant person who pointed out the problems I might have, were my car to be involved in an accident or written off. She was very matter of fact and not at all pushy. She very pati... See more

Rated 5 out of 5 stars

Very pleasant phone call from Tina who explained the reason for her call, the possible shortfall between any insurance claim and the money owed at that time on the cars finance.She explained it very... See more

Rated 5 out of 5 stars

Catherine was extremely polite and helpful. She explained every thing clearly and easy to understand. It's refreshing to speak to someone with knowledge of their product etc.

Company details

  1. Insurance Agency
  2. Insurance Broker

Written by the company

GID are a financial services business operating exclusively in the automotive industry. The company was launched in 2010 having previously provided the same service for 15 years when part of Bank of Scotland. Changing vehicle is a significant event in people’s lives. The compliance-led service is designed to provide important information and offer free financial services advice enabling customers to make informed decisions in relation to certain Financial Services products such as Mechanical Breakdown Insurance and GAP Insurance which is only available for a limited period after taking delivery of the vehicle. GID partner with dealers, lenders and brokers who prefer to outsource this work to a specialist firm.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,341)

434 reviews in the last 12 months

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Rated 1 out of 5 stars

Mis leading policy

I was advised that the gap policy included extras such as key cover, excess cover, accident manager so I agreed to the cover .
When I received an email I can see that they are individual policies .
I only wanted GAP insurance so I believe I was mis sold the other aspects of the policy !
I received a call back from the original handler who confirmed that it is a complete package only.
The salesman was very informative and helpful .
I did explain to him that I felt that the policy wording showing that the gap insurance was a fraction of the cost was not good .

22 April 2026
GID Ltd. logo

Reply from GID Ltd.

Hi Dawn, Many Thanks for your comments, I am very sorry for how you feel. I would like to take the opportunity to have our Compliance Team review your experience. Please can you e-mail me directly at catherinemythen@gidltd.com to discuss. Best Wishes Catherine

Rated 4 out of 5 stars

I had a good experience

I had a good experience. Everything was explained to me well. I was understood and listened too. I felt comfortable and well informed to make my decision. I spoke to Katherine Walsh.

22 April 2026
Rated 5 out of 5 stars

The Wonderful Wayne Taylor

Wayne was super helpful and genuine, great service on the phone, very clear communication, helpful on answering some questions on the GAP insurance, I having abit of a tough time adjusting to a different life I thought I was going to have, bought a car to cheer me up, was feeling a little down this afternoon, but he was kind, caring and helpful, I really hope he’s recognised, thanks again

22 April 2026

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