Wayne was very professional, respectful and friendly, Explained the process and products to me very clearly, was not inpatient with me despite repeatedly asking him to repeat some of the things I d... See more
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Review summary
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I spoke with a very pleasant person who pointed out the problems I might have, were my car to be involved in an accident or written off. She was very matter of fact and not at all pushy. She very pati... See more
Very pleasant phone call from Tina who explained the reason for her call, the possible shortfall between any insurance claim and the money owed at that time on the cars finance.She explained it very... See more
Catherine was extremely polite and helpful. She explained every thing clearly and easy to understand. It's refreshing to speak to someone with knowledge of their product etc.
Company details
Written by the company
GID are a financial services business operating exclusively in the automotive industry. The company was launched in 2010 having previously provided the same service for 15 years when part of Bank of Scotland. Changing vehicle is a significant event in people’s lives. The compliance-led service is designed to provide important information and offer free financial services advice enabling customers to make informed decisions in relation to certain Financial Services products such as Mechanical Breakdown Insurance and GAP Insurance which is only available for a limited period after taking delivery of the vehicle. GID partner with dealers, lenders and brokers who prefer to outsource this work to a specialist firm.
Contact info
Unit 3a & 3b Genesis Centre, WA3 7BH, Warrington, United Kingdom
- 01925 555508
- admin@gidltd.com
- gidltd.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
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The chap I spoke to was very clear and…
The chap I spoke to was very clear and explained himself very clearly.
29 May 2026
The man was really lovely on the phone…
The man was really lovely on the phone and also repeated this to my partner who understood him more
26 May 2026
Quick simple important
i spoke to cath she was very good extremely polite and very fast to answer all the questions i had to ask. She was a breath of fresh air to deal with and wasn’t in it just to make a sale she genuinely cared
27 May 2026
Karen who i spoke with beautiful woman
Karen who i spoke with beautiful woman, kind friendly and Scottish, fantastic anything I asked she answered to the best of her knowledge even had a chat about the lovley weather haha great customer service
27 May 2026
Transparency at its best
Great guy ! Easy to listen too . Am quite knowledgeable but it was nice to be able to cross reference information I knew and the information I wasn’t necessarily knowledgeable about. 🤗
27 May 2026
Easy pleasant experience outstanding…
Easy pleasant experience outstanding customer service and very polite thanks again everyone 😊
20 May 2026
Good friendly staff straight forward on…
Good friendly staff straight forward on descriptions and the product they are providing
27 May 2026
Made you feel welcome helpful and…
Made you feel welcome helpful and understood everything that I was asked
21 May 2026
Great experience
Catherine, was a great help. She gave me great detail about the policy and what benefits I will be getting. With her advice I now feel secure with my car finance.
20 May 2026
I spoke with Wayne Taylor and he made…
I spoke with Wayne Taylor and he made the process so easy and explained everything really well and was very polite and has great customer service skills
19 May 2026
Very helpfull staff.
11 May 2026
Great experience
I spoke with Martin. He explained the product and sent over information needed. Great experience. Thank you
11 May 2026
Great experience with this company
Great experience with this company. Very professional and helpful all sorted out quickly.
11 May 2026
Excellent service from all the team at…
Excellent service from all the team at GID
Stevie contacted me and explained the benefits of asset protection insurance. I called back to set it up, and Carly made the process very straightforward, and smooth. Excellent communication, efficient and friendly service. Will highly recommend without hesitation. Five star plus service
14 May 2026
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