It took like 2 weeks or more to get my refill filled. I couldn't do it online so had to call in. The lady I got I couldn't understand anything she Said. All and all a very poor experience. I always... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I was confused and misunderstood some things with Zealthy. Placed an appointment that I did not mean to do and could not afford. After explaining rudely to them how they charged me they responded pro... See more
Company replied
AM RX has been wonderful in staying in contact and checking my progress. I just finished the first 4 weeks (5 units per week), and I'm surprised that I went from 230 to 226! Weeks 5 thru 8 I will in... See more
Company replied
This is one of the few times weight loss has felt realistic and manageable for me. The first month showed steady progress, making it easier to stay consistent. My appetite feels more controlled, and I... See more
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Company details
Written by the company
High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Contact info
429 Lenox Avenue, 33139, Miami Beach, United States
- (877)870-0323
- carolina@getzealthy.com
- getzealthy.com
3.2
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The worst in every way
The worst in every way. I tried to change from Oral Semaglutide to injectable , change never made. Money pulled from my account. Spoke to Customer Service and they can't guarantee a refund for a product I never received. I requested that a supervisor call me back and the rep said she couldn't guarantee me that that would happen. WHAT? Do not do business with the company.
23 March 2026
Unprompted review
Reply from Zealthy
Hi Chris, we’re really sorry to hear about your experience. We understand how frustrating it must have been to request a change in your medication, not have it processed, and still see charges, especially without clear answers or follow-up from support. That’s not the level of service we aim to provide. Please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days, and I look forward to working 1x1 with you to review your account, address the charge, and help get this resolved.
Overcharges and No Action to Change
I am extremely disappointed with this company’s billing practices and lack of accountability.
I received a single shipment of medication and made the decision shortly after to stop refills. I then cancelled my subscription entirely and have clear documentation confirming that cancellation. Despite this, the company has continued to charge me for over a year.
To date, I have been charged over $2,000 for products I did not receive and did not authorize after cancelling.
For the past two months, I have been in repeated contact with their customer support team, providing evidence of my cancellation multiple times. Each interaction has resulted in no meaningful resolution. The charges have continued, and no effort has been made to correct the issue or issue a refund.
This goes beyond a simple oversight. Continuing to bill a customer after confirmed cancellation, especially over such an extended period and amount, reflects either severe internal disorganization or deliberate negligence.
I strongly advise anyone considering this company to proceed with extreme caution. Monitor your billing closely, as cancellation does not appear to guarantee that charges will stop.
At this point, I have no confidence in this company’s integrity or ability to manage basic account functions, and I am pursuing further action to resolve this matter.
3 February 2026
Unprompted review
Reply from Zealthy
Hi Melissa, we’re truly sorry to hear about your experience and completely understand your frustration regarding the continued billing after cancellation. This is not the experience we want for our patients, and we sincerely apologize for the stress and inconvenience this has caused. Please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days, and I look forward to working 1x1 with you to review your account, clarify the billing, and ensure the situation is fully resolved. Your concerns are important to us, and we are committed to making this right.
Fast service
22 March 2026
Reply from Zealthy
Hi Carol, we’re thrilled to hear that you found our service fast and efficient! We know how important it is for things to be smooth and timely, and it’s great to hear we met that expectation for you. If you ever need assistance, you can always reach out right away. We’re happy to help. Please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days and look forward to working 1x1 with you to ensure your experience continues to be seamless. Thank you!
Very helpful and kept me updated on the…
Very helpful and kept me updated on the process. Offer me help going forward.
18 March 2026
Reply from Zealthy
Hi Donald, we completely understand that billing concerns can be frustrating, and we want to make sure everything is fully clear and accurate for you. If you ever need assistance, you can always reach out right away. We’re happy to help. Please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days and look forward to working 1x1 with you to review your account, clarify any charges, and ensure everything is resolved to your satisfaction. Thank you for giving us the opportunity to assist you!
Lower prices and membership fees
Lower prices and membership fees. When it saids you order more and the price decreases, WRONG.
21 March 2026
Reply from Zealthy
Hi Stephanie, we’re sorry to hear the pricing and membership fees didn’t match your expectations, and that the discount for ordering more didn’t come through as you anticipated. We understand how frustrating that can feel. Please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you to review your charges and provide clarity.
Wonderful
They say $35 a month and then they charge you $212. I paid 35 twice. It was supposed to be 35 for the first month and then I end up paying $212 go figure.
21 March 2026
Reply from Zealthy
Hi Jackie, We’re sorry to hear about the confusion around the pricing and unexpected charge. That can definitely be frustrating, especially when you were expecting a different amount. We understand your concern and appreciate you bringing this up. If you ever need assistance, you can always reach out right away. We’re happy to help. Please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you to review and clarify your billing. Thank you!
They are professional and helpful , They are reliable.100%
They are professional and helpful
21 March 2026
Reply from Zealthy
Hi Andressa, we truly appreciate your kind feedback and are so glad to hear you’ve found our team professional, helpful, and reliable. That’s exactly the experience we strive to provide every step of the way. If you ever need assistance, you can always reach out right away. We’re happy to help. Please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you. Thank you!
Excellent to work with
20 March 2026
Reply from Zealthy
Hi Donna, thank you for your kind words. We’re really happy to hear your experience working with us has been a positive one. It means a lot to know things have gone smoothly for you. If you ever need assistance, you can always reach out right away. We’re happy to help. Please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you. Thank you!
Zealthy made my experience great
Zealthy made my experience great. They were quick to respond and answered all of my questions.
20 March 2026
Reply from Zealthy
Hi Ja, we’re so glad to hear your experience has been great and that our team was quick to respond and able to answer all your questions. That kind of support is exactly what we aim to provide. If you ever need assistance, you can always reach out right away. We’re happy to help. Please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you. Thank you!
Reply from Zealthy
Hi Melinda, we’re so glad to hear the process felt simple and straight to the point. That’s exactly the kind of smooth, hassle-free experience we aim to provide. It’s great to know everything was clear and easy to follow for you. If you ever need assistance, you can always reach out right away. We’re happy to help. Please feel free to email community@zealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you. Thank you!
This is my second time with zealthy and…
This is my second time with zealthy and it's been an easy process with them both times. I used another company in between zealthy and it was a terrible experience.
12 March 2026
Reply from Zealthy
Hi Dee, we’re so glad to hear your experience with us has been easy both times and that the process felt much smoother compared to your previous provider. It means a lot that you chose to come back to Zealthy. If you ever need assistance, you can always reach out right away. We’re happy to help. Please feel free to email support@getzealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you. Thank you!
Literally the worst
Literally the worst. Their customer service is terrible. I had to eventually have my bank rule a stop payment with this company.
1 December 2025
Unprompted review
Reply from Zealthy
Hi Amber, we’re truly sorry to hear about your experience and the trouble it caused with your payments. We understand how upsetting it is when customer service falls short, and we’d like the chance to make things right. Please feel free to email support@getzealthy.com the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you.
Horrible customer service and prices…
Horrible customer service and prices are ridiculously high
18 March 2026
Reply from Zealthy
Hi Es, we’re really sorry to hear this was your experience. We understand how frustrating it can feel to be disappointed with both customer service and pricing; that’s not what we want for our patients. Please feel free to email support@getzealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you to address your concerns.
Reply from Zealthy
Hi Suzanne, we’re so glad to hear the quick delivery and clear communication stood out to you. That’s exactly the experience we aim to provide. Thank you for sharing your feedback! If you ever need assistance, you can always reach out right away. We’re happy to help. Please feel free to email support@getzealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you. Thank you!
Very easy knowledgeable and would…
Very easy knowledgeable and would definitely recommend
18 March 2026
Reply from Zealthy
Hi Stacy, we’re thrilled to hear that your experience has been easy and that our team’s knowledge has been helpful! Your recommendation means a lot to us. If you ever need assistance, you can always reach out right away. We’re happy to help. Please feel free to email support@getzealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you. Thank you!
I honestly thought the process would be…
I honestly thought the process would be harder, but it's been surprisingly manageable. After a little over four weeks, I've lost around 14-15 lbs. My appetite is easier to control, and the support team has always been responsive when I had questions. Overall, the experience has been very positive.
6 March 2026
Unprompted review
Reply from Zealthy
Hi Jean, we’re so glad to hear the process has been more manageable than expected and that you’re already seeing great progress with 14–15 lbs lost in just over four weeks. It’s also wonderful to know your appetite feels more controlled and that our support team has been responsive when you’ve had questions. If you ever need assistance, you can always reach out right away. We’re happy to help. Please feel free to email support@getzealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you. Thank you!
I’m enjoying my experience with…
I’m enjoying my experience with ZEALTHY! They are quick to respond to questions that I have.
17 March 2026
Reply from Zealthy
Hi Lacey, we’re so glad to hear you’re enjoying your experience with Zealthy and that our team has been quick to respond to your questions. That kind of support is exactly what we aim to provide. If you ever need assistance, you can always reach out right away. We’re happy to help. Please feel free to email support@getzealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you. Thank you!
THIS COMPANY IS A SCAM
THIS COMPANY IS A SCAM. BILL YOU FOR A MONTHLY SUBSCRIPTION EVEN AFTER YOU CANCEL. They want to bill you a monthly subscription $135.00 on top of a high price ($199) for the medication which is higher than other companies. Cancelled with them on 2/17/2026 before medication was sent out and they refunded the purchase price of the medication but left the membership active. They refuse to cancel the membership or refund the membership amount. I've contacted MC and refused payment. DO NOT do business with this SCAM company. They also go by at least 2 names. Zealthy & Roen. They both have the same address.
17 March 2026
Unprompted review
Reply from Zealthy
Hi Raymond, we’re really sorry to hear about your experience. We understand how frustrating it must feel to believe your membership remained active and you were charged after requesting cancellation, especially when you expected everything to be fully closed out. Please feel free to email support@getzealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you to review your account and help resolve this.
I am very excited to get on my way of…
I am very excited to get on my way of adding my medication to my weight loss journey. I am very pleased with the great customer service, messages from my provider and fast shipping! Thank you for helping me work towards achievements in my journey to being healthier.
17 March 2026
Reply from Zealthy
Hi Anna, we’re so glad to hear how excited you are to begin your journey and that the customer service, provider communication, and fast shipping have all met your expectations. It means a lot to be part of your progress toward a healthier you. If you ever need assistance, you can always reach out right away. We’re happy to help. Please feel free to email support@getzealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you. Thank you!
Well they were great at first
Well they were great at first. I sent Dr a message because the nausea a constipation were really a problem. I was paying out of pocket for my meds. ATP you had to be full diabetic before insurance would cover. After getting my msg the Dr asked me for my insurance info she was going to send it to my pharmacy. Within 20 min from that msg they canceled me because I had Medicare and military insurance. Totally left me high and dry. Whole thing was upsetting now with company for 5 months not losing either that formula. Ty Zealthy
19 July 2025
Reply from Zealthy
Hi Elaine, we’re really sorry to hear about your experience. We understand how frustrating it must have been to deal with side effects like nausea and constipation, then feel left without support after being canceled due to your insurance, especially after being with us for several months and not seeing the results you expected. Please feel free to email support@getzealthy.com with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you to review what happened and see how we can help make this right.
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