My experience with Joseph at Travel Times was brilliant. Can’t fault it! He was helpful with finding fare bookings that suited my schedule. His service was excellent and seamless, he was polite and pa... See more
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Please do not deal with this company - they are thieving fraudsters that have a complex scam set up. I have made a report to Action Fraud and my bank about them and their intermediate account that ta... See more
Sarah was really helpful in stressful situation resulting a missed flight. She was very patient and explained all my options. She took her time and did not keep me waiting on the phone. She called... See more
Company replied
I have had several travel agents in the years, but I am pleased with the professionalism, and customer service I received from Joseph. His patience in assisting me step by step to any queries I had, p... See more
Company replied
Company details
Written by the company
Travel made simple and affordable with Get Trip UK! We're a trusted travel agency (ATOL-protected and IATA-certified) that offers amazing flight deals and tour arrangements. Our goal? Great prices for everyone. We want travel to be accessible, so you can find the perfect flights and tours that fit your budget and schedule. Loyal customers are our priority. We work hard to understand your travel needs and ensure you get the flights and experiences you desire. Book your dream trip today with Get Trip UK!
Contact info
Suite No.5, The Old Dispensary, 30 Romford Rd, E15 4BZ, London, United Kingdom
- 0203 900 3242
- adam@gettrip.co.uk
- gettrip.co.uk
3.7
Average
194 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great team great communication thank…
Great team great communication thank you and helpful
24 April 2024
Unprompted review
Reply from Get Trip UK
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our team to be great communicators and helpful throughout your journey with Get Trip UK. Your satisfaction is our top priority, and we're delighted to have been able to assist you. If there's anything else we can do to make your experience even better, please don't hesitate to let us know.
We look forward to serving you again in the future!
Thank you Jeff for booking us a ticket
Thank you Jeff for booking us a wonderful flight, will recommend you to others.
21 February 2024
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you so much for taking the time to share your feedback,
We're thrilled to hear that Agent Jeff helped make your flight booking experience wonderful. Your recommendation means a lot to us! Have a fantastic trip, and don't hesitate to reach out if you need anything else!
Best Regards,
Get Trip
Eva was very professional and quick to…
Eva was very professional and quick to respond to my enquiries. I
11 February 2024
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience with Agent Eva. Providing exceptional service and swift responses to our clients is always our priority. Your satisfaction means the world to us, and we look forward to serving you again in the future.
Best Regards,
Get Trip
I spoke to a consultant named Jeff
I spoke to a consultant named Jeff, who went out of his way to try to help us. My wife and I are both disabled, and we're travelling with a cat, so it wasn't a straightforward booking. He searched for the best routes for us in line with our needs. What impressed me was that Jeff was efficient; he called us back when he said he would, did his research and gave us comprehensive information, and he answered all our questions. He was also very patient with me, as I'm not very good at using mobile phone technology. He was polite and friendly, and did his best to help us.
Unfortunately, we went with another agency.
I commend Jeff for his commitment, reliability, and intention.
9 February 2024
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you so much for taking the time to share your experience, and we're thrilled to hear about your positive interaction with Jeff! We truly value your kind words about his commitment, reliability, and intention to assist you both. Providing excellent service to our customers, especially those with unique needs, is our utmost priority. We're sorry to hear that you chose another agency this time, but please know that if you require any assistance in the future, Jeff and the rest of our team will be here to help.
Best Regards,
Get Trip
Eva was supposed to deal with my refund…
Eva was supposed to deal with my refund case but after she asked for a good review she didn’t reply to my messages and kept ignoring me. The worst customer service
1 February 2024
Unprompted review
Reply from Get Trip UK
Dear Customer,
I trust this message finds you well. We sincerely apologize for the delayed response and any inconvenience you may have experienced. Kindly refer to our email in which we have addressed to your issues in detail.
Please feel free to send your request to complaints@gettrip.co.uk. We are committed to providing you with all necessary information to address your concerns effectively.
We sincerely regret any inconvenience you may have experienced during this process. Our team is dedicated to resolving this matter to your satisfaction. We value your feedback and will use it to improve our services.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best Regards,
Get Trip
Booking flights,, look no further!!
Highly recommended, very helpful productive call . I spoke to a very polite , patient young man named MICHAEL. Nothing was to much trouble, didn’t rush me and gave me several options to chose from.I will certainly be contacting MICHAEL For my next adventure!!!
25 January 2024
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you so much for your kind words and positive feedback! We're thrilled to hear about your excellent experience with Michael. It's always our goal to provide top-notch service, and we're delighted to know that Michael's assistance was both helpful and productive. We look forward to assisting you with your future adventures!
Best regards,
Get Trip
Very friendly and helpful operator in…
Very friendly and helpful operator in Jeff, who was very kind in trying to find the best scenario travelling flights for me.
Would highly recommend this travel operators.
Thank you for such Fantastic experience
Ziya
25 January 2024
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that Jeff provided you with a fantastic experience while helping you find the best travel options. We appreciate your recommendation and look forward to assisting you with your future travel needs.
Safe travels!
Get Trip
Wanted to get a price for 6 passengers…
Wanted to get a price for 6 passengers but unfortunately the prices were too high, agent Jeff tried his best but couldn’t negotiate a deal. He was very polite a respectful and very professional.
Thank you very much for your help Jeff.
23 January 2024
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you for your feedback. We appreciate your understanding and kind words regarding Agent Jeff's efforts. We're sorry to hear the prices didn't meet your expectations, and we value your patience throughout the process.
Best regards,
Get Trip
The Thailand Experience
Just back from Thailand with my boyfriend.
We had a blast thanks to Michael who was amazing.
He took the stress away & made it a lot easier for 2 seniors,checking to make sure everything was ok.
The trip was heavenly,Phuket was lovely.
Thank you Phuket,Michael,& Get Trip Travel.
29 December 2023
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a fantastic time in Thailand and that Michael from Get Trip Travel made your experience stress-free and enjoyable. It's heartening to know that Phuket and the entire trip lived up to your expectations. We appreciate your kind words and look forward to assisting you with your future travel adventures.
Best regards,
Get Trip
Good service eav very helpful thanks…
Good service eav very helpful thanks again
20 January 2024
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you for your kind words! We're delighted to hear that you found our service helpful. If you have any more questions or need further assistance, feel free to reach out. Thanks again!
Best regards,
Get Trip
Eva is the best… she helped us in…
Eva is the best… she helped us in finding a reasonable ticket. She was calm and professional. I am so happy and satisfied in her customer service
19 January 2024
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that Eva provided you with excellent customer service. If you have any more questions or need further assistance, feel free to reach out. Safe travels!
Best regards,
Get Trip
Michael replied to my query very…
Michael replied to my query very promptly and very professionally.
I have had a very positive experience.
Thank you!
6 January 2024
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you for your kind words! We're thrilled to hear that Michael provided prompt and professional assistance, contributing to your positive experience. If you have any more questions or need further assistance, feel free to reach out. We appreciate your feedback!
Best regards,
Get Trip
What a brilliant experience I have…
What a brilliant experience I have encounter
18 January 2024
Unprompted review
Reply from Get Trip UK
Dear Customer,
we're delighted to hear about your brilliant experience! If you have any specific details or highlights you'd like to share, feel free to let me know.
Best regards,
Get Trip
Michael was really helpful in time of…
Michael was really helpful in time of need. Good customer service. Thanks Michael.
18 January 2024
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you for your kind words! We're delighted to hear that Michael provided excellent service during your time of need. We appreciate your feedback and are here to assist you whenever you need.
Best regards,
Get Trip
Thankyou Mr noraiz :)
Mr Noraiz was super helpful and a great help and really polite and professional, :)
15 January 2024
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you for your kind words! I'm delighted to hear that Mr. Noraiz provided excellent assistance and left a positive impression. We appreciate your feedback and look forward to assisting you again in the future.
Best regards,
Get Trip
Quick, simple and competitive.
I used 'Get Trip' for my tickets today London-Jeddah-Madinah-Cairo, the whole process was quick, simple and straightforward. The agent (Noraize) helped with my booking, he kept in touch until the whole process was completed. The price Get Trip gave me is very competitive. I will be using them again in future and based on my experience today I have no hesitation in recommending them.
Sonia
11 January 2024
Unprompted review
Reply from Get Trip UK
Dear Mrs. Sonia,
Thank you for your positive feedback! We're thrilled to hear that your experience with 'Get Trip' was quick, simple, and straightforward. We're delighted that Noraize provided excellent assistance throughout the booking process. It's great to know our prices were competitive, and we look forward to serving you again in the future. Your recommendation means a lot to us!
Best regards,
Get Trip
Great services wonderful people
Very generous and kind down to earth
6 January 2024
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our services and wonderful team. Your generous feedback means a lot to us. If you ever need anything else, feel free to reach out.
Best regards,
Get Trip
Recently I’ve phoned Get Trip travel…
Recently I’ve phoned Get Trip travel for air ticket to Pakistan, Jeff had explained me very well and professionally , I wish him all the best for his future. Eric Javaid
1 January 2024
Unprompted review
Reply from Get Trip UK
Dear Eric Javaid,
Thank you for your kind words and positive feedback! We're delighted to hear that Jeff provided you with excellent and professional assistance in booking your air ticket to Pakistan. We truly appreciate your good wishes, and we'll make sure to pass them on to Jeff. If you have any further questions or travel needs, feel free to reach out. Wishing you a safe and pleasant journey!
Best regards,
Get Trip
Rafeh,
Rafeh,
I want to say a million Thankyou’s.
I wasn’t the easiest of customers when I found myself in a desperate situation trying to get a flight back from Thailand for a family member.
( I sincerely apologise for this)
Your patience and professional service was truly outstanding.
You remained calm and compassionate throughout,
I had been searching for 3/4 days for a one way flight back to the uk, many of which was very expensive or they had multiple stops.
Finding “Get trip” ( who I had never heard of) was a God send, you provided me with an affordable one stop flight.
I won’t shop anywhere else in future, and I will be highly recommending you to all my family and friends.
Thank you x a million.
Many blessings,
Debbie J
7 January 2024
Unprompted review
Reply from Get Trip UK
Dear Debbie J,
Thank you from the bottom of our hearts for your incredibly kind words. It was truly our pleasure to assist you in a time of need, and we understand that challenging situations can be overwhelming. Your gratitude means the world to us.
We appreciate your understanding and are thrilled to hear that we could provide you with a solution that suited your needs. At "Get Trip," we strive to make the travel experience as smooth as possible for our customers, and we're delighted that we could assist you in finding an affordable one-stop flight back to the UK.
Your loyalty and the recommendation to your family and friends are the greatest compliments we could receive. We're here whenever you need us, and we look forward to serving you again in the future.
Safe travels and many blessings to you and your family.
Warm regards,
Get Trip
Very Nice and kind customer service
Very Nice and kind customer service, specially Jeff who I spoke to was very helpful and kind
4 January 2024
Unprompted review
Reply from Get Trip UK
Dear Customer,
Thank you so much for your kind words! We're delighted to hear that Jeff provided excellent and helpful service. We appreciate your feedback and look forward to assisting you again in the future. If you have any more questions or concerns, feel free to reach out.
Best regards,
Get Trip
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