getsoftwaredeals.com Reviews 174

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the purchase, setup, and installation of software to be very easy and straightforward, often praising the clear, step-by-step instructions provided. Reviewers frequently highlighted the quick response times and helpfulness of the support team when issues arose, with some receiving solutions within minutes. The product itself was often described as working as advertised, with many expressing satisfaction with the activation and functionality of their software. However, some people were dissatisfied with the product, experiencing issues such as invalid product keys, software deactivation over time, or receiving incorrect versions that lacked advertised features. A number of customers also reported problems with the website, including redemption links being blocked by antivirus software or pages not opening. Additionally, some reviewers mentioned a lack of response to emails and non-functional chat support, leading to frustration when seeking assistance.

What people talk about most

Product

Clients share ambiguous opinions on product, with many reporting issues such as invalid product keys,... See more

Website

Customers had negative experiences with the website, with many reporting that links provided were blocked or... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process from purchase to... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising outstanding... See more

Customer communications

Consumers find contact to be ambiguous, with many reporting difficulties reaching support through various... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I recently purchased a Microsoft package (bargain) via Groupon however i kept running into issues when entering the product key online and via phone. I emailed this company ‘Get Software Deals’ as adv... See more

Rated 4 out of 5 stars

The information was emailed clearly and quickly. When I had an issue (which was of my own making), I sent a message in the "contact us" page and got a reply and solution quickly - good service.

Rated 5 out of 5 stars

I brought Office from this company via Groupon UK. When I originally downloaded, either I didn’t complete the task correctly, or something went wrong during the download. It was 4 weeks before I rea... See more

Rated 5 out of 5 stars

I bought Microsoft Office 2024 months ago and finally got around activating it, but it failed activation. Reach out to customer service for a valid key and got a response from them with a working key.... See more



Contact info

3.3

Average

TrustScore 3.5 out of 5

174 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Office 2024 license FAIL after 28 days and NO SUPPORT

I bought a Microsoft Office Pro Plus lifetime license via Groupon, to be supplied by this company. The electronic delivery process was convoluted, and it worked initially, but after a month the product failed, requiring an another activation code, saying the original one is not valid. NO acknowledgement or response whatsoever from Get Software Deals support via their advertised email, phone or SMS. Obviously I am now in the complaint process with Groupon, but my advice is AVOID Get Software Deals.

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Instant

Instant, smooth download, easy to download, install, and the price was right. Thanks!

23 June 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Redeemed Microsoft Office voucher but there are no prompts or further information regarding Microsoft Office security keys that follow.

17 June 2025
Unprompted review
Rated 1 out of 5 stars

fake

fake. Cheap is expensive. Don't buy. It was too good to be true. I bought 2 vouchers from groupon. Not working. I tried to contact them. I can't contact them.

13 May 2025
Unprompted review
Rated 2 out of 5 stars

Does support actually exist?

I've written to the support contact twice with the same query and still haven't received a response in over 2 weeks. May 24th 2025 was first email asking for support over Office 2024 as some products appear to be missing from the installation!

So the answer is no. No contact. Many attempts by me messages sent, left, begged … nada response.
So ignore the section on help and support. Just accept it’s a single transaction and when you’ve paid you are on your own

24 May 2025
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service,

Software doesn't Work and Poor Customer Service. Bought the Software through Groupon, not working so contacted but no solution, requested a refund, now no communication so have registered the problem with Groupon. Wish I hadn't taken the chance!

3 June 2025
Unprompted review
Rated 1 out of 5 stars

Purchased yesterday and not happy.

Purchased yesterday. Followed instructions with Groupon i.e. register/log in etc and provide information. Redeem button used. Nothing received. Have now gone through the process twice and have received nothing. When Contact or help requested, nothing....

2 June 2025
Unprompted review
Rated 5 out of 5 stars

10/10 would recommend

The price point made me skeptical whether this is legit. But I didn't have much to lose.

The instructions were simple so anyone can follow. And the software works as promised. I could not ask fo anything more! 10/10 would recommend.

4 May 2025
Unprompted review
Rated 5 out of 5 stars

Office for Mac purchase went well

Office for Mac purchase went well. Needed some help for installation and the help desk were quick to respond and within a short time all was resolved.
Price was great and the support was great.
Thank you team.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Had a question about office 2024…

Had a question about office 2024 through Groupon. I got a thorough reply with the exact help and instructions to over come my license issue.
Purchase through Groupon was fast and painless. Download link and license key supplied just a few seconds after purchase.

Great shop doing what they say, no bull, no pain, just good items with excellent support.

24 May 2025
Unprompted review
Rated 1 out of 5 stars

Unauthorised software

Purchased low cost Microsoft Office package via Groupon. Everything was fine at first, prompt delivery of voucher, easy installation and Microsoft Office worked fine BUT after 5 weeks I got a pop up from Microsoft whilst trying to open a Word document saying the installation was 'unauthorised'. None of Word, Excel, Powerpoint would work.
Serves me right "if it looks too good to be true ....."
Groupon need to take action here.

15 May 2025
Unprompted review
Rated 2 out of 5 stars

Do not buy their offers!

I bought an offer from groupon - it seemed too good to be true and it was - lasted a month then expired. Says it’s lifetime.
You can’t talk to anyone as no one answers the phone, no one answers your emails and the live chat function doesn’t work.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, did have an issue but this was dealt with straightaway (within 30 mins).
Would highly recommend.

15 May 2025
Unprompted review
Rated 1 out of 5 stars

I have had issue in installing Office…

I have had issue in installing Office 2024. The phone number contact does not ever answer. My voicemails are ignored.
The live chat does not open when you click on it.
I have sent numerous email requested some help, with no effect. It has been a week.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

The aftersales service is the best I…

The aftersales service is the best I have received over the internet.Their attention to details and ongoing support meant that what to me was a major issue became a simple solution for them.

Would alsways come back to them if further help required or new products needed.

I would reccommend them to anyone who is looking for software at competitive prices

4 May 2025
Unprompted review

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