getsoftwaredeals.com Reviews 174

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the purchase, setup, and installation of software to be very easy and straightforward, often praising the clear, step-by-step instructions provided. Reviewers frequently highlighted the quick response times and helpfulness of the support team when issues arose, with some receiving solutions within minutes. The product itself was often described as working as advertised, with many expressing satisfaction with the activation and functionality of their software. However, some people were dissatisfied with the product, experiencing issues such as invalid product keys, software deactivation over time, or receiving incorrect versions that lacked advertised features. A number of customers also reported problems with the website, including redemption links being blocked by antivirus software or pages not opening. Additionally, some reviewers mentioned a lack of response to emails and non-functional chat support, leading to frustration when seeking assistance.

What people talk about most

Product

Clients share ambiguous opinions on product, with many reporting issues such as invalid product keys,... See more

Website

Customers had negative experiences with the website, with many reporting that links provided were blocked or... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process from purchase to... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising outstanding... See more

Customer communications

Consumers find contact to be ambiguous, with many reporting difficulties reaching support through various... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I recently purchased a Microsoft package (bargain) via Groupon however i kept running into issues when entering the product key online and via phone. I emailed this company ‘Get Software Deals’ as adv... See more

Rated 4 out of 5 stars

The information was emailed clearly and quickly. When I had an issue (which was of my own making), I sent a message in the "contact us" page and got a reply and solution quickly - good service.

Rated 5 out of 5 stars

I brought Office from this company via Groupon UK. When I originally downloaded, either I didn’t complete the task correctly, or something went wrong during the download. It was 4 weeks before I rea... See more

Rated 5 out of 5 stars

I bought Microsoft Office 2024 months ago and finally got around activating it, but it failed activation. Reach out to customer service for a valid key and got a response from them with a working key.... See more



Contact info

3.3

Average

TrustScore 3.5 out of 5

174 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Not a Microsoft Verified Partner, despite Groupon claim.

Googlemail highlighted the email from this merchant as suspicious. Checking reviews on Trustpilot also revealed issues with this merchant. Groupon's own advert clearly stated that this merchant is a Microsoft Verified Partner. Microsoft's own Co-Pilot has clearly confirmed that they are not. Other purchasers have stated that their 'Lifetime' product has stopped working after just a few weeks, finding that they have been sold a Volume License Key. Microsoft confirm that it is not legal to sell Volume License Keys in this way. Groupon are stating that I am not eligible for a refund. Do I feel misled and scammed by Groupon and Get Software Deals Ltd? Most definitely!!

2 September 2025
Unprompted review
Rated 1 out of 5 stars

License stopped working

I could install and activate my license, but it stopped working after few weeks. I contacted microsoft customer service and they confirmed the license I was using was not active anymore and that it was a volume license key, so I guess they are providing the same key to more users than allowed.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

After sales was brilliant

After sales was brilliant. I don't usually leave reviews, but this time I made a decision to give credit where it is due. I was having some issues with moving it from one laptop to another. Contacted the seller and I was sorted out easily.
Would highly recommend.

15 August 2025
Unprompted review
Rated 1 out of 5 stars

Definitely a scam

Like with a lot of people on this page, I purchased a low cost Microsoft Office coupon from Groupon and have not heard from them since. It's been months and they are ignoring my emails after responding once saying "send security code" and nothing else.

EDIT: After doing some research, I saw across multiple pages that it was indeed a scam. I will check with Groupon to make sure my card details are safe and how they allowed this to happen.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

easy to install

easy to install. just follow the instruction, activate it online and thats it, one time payment, lifetime use

25 July 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Purchased Microsoft Office package. Scam. Groupon needs to take action as this is a full scam and not delivered.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Support

I bought my copy of Microsoft 365 Office in May and installed it easily and received the activation code by email very quickly. I then had to reinstall the software on my replacement hard drive this evening - I contacted the supplier via my purchase email and promptly received an email explaining the process and it was reinstalled in a few minutes. I definitely recommend this supplier and their customer service.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

This is the 1st time

This is the 1st time I've placed an order with Groupon for software, got to say how excellent softwaredeals.com are. I've received my order in less than 4hours and when I had a issue & emailed them I got a response straight away which helped & sorted it. So I highly recommend this company for your software.

9 July 2025
Unprompted review
Rated 1 out of 5 stars

Purchased low cost Microsoft product

Purchased low cost Microsoft product package via Groupon. Big mistake. Huge. Groupon needs to take action here. Getsoftwaredeals has been reported in the Microsoft community as an illegitimate vendor. Check their pages to verify as I couldn’t add a link here.
Unfortunately, Groupon couldn’t care less and refused my refund request. I have escalated at PayPal and they ruled in Groupon’s favour. Am continuing to pursue.PayPal still refused to refund. Have reported both Groupon and Getsoftwaredeals to Microsoft Counterfeiting Department. I suggest anyone else scammed does the same.

9 June 2025
Rated 1 out of 5 stars

I purchased office 2024 through Groupon…

I purchased office 2024 through Groupon and it didn’t work as supposed to. Groupon said that the company would not refund as been downloaded. I am going to try to get refund through PayPal. Too good to be true as previously stated. Refunded now

8 July 2025
Unprompted review

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