I felt hoodwinked into this deal and had to fight to get refund that wasn't full until I leave thie review . Was told to give higher rating by them to get round sounds like black mail to me but ther... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I got an email from the escalation manager, Eugene, and he apologized for what happened. Thanks for offering as an exception on how this will be resolved. I would appreciate it so much. Satisfied here... See more
I'm owed a refund which was said to be done by last week for a payment that was taken even though I have asked to cancel. Can this be sorted as soon as possible because nothing seems to be done and we... See more
Excellent communication and help in canceling my membership. I am a pensioner, and honestly did not realise what I had signed up for, and realized I cannot afford 5his. Big thank you to JAMAL for... See more
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My request was taken care of promptly
Feedback
Thank u for the quick response I appreciate it a lot. Good service
Excellent customer support
Thank you so much Harry who do an…
Thank you so much Harry who do an excellent job, the reason I'm saying this he was honest to me,nd he was very quick nd fast to help me ! I thank nd trusted him because of the way he handled my problem . Good job to the Company too,I was hurt but after the conversation I'm cool.thank you
My cancellation was accepted without…
My cancellation was accepted without any problems
Carmen was very helpful with my problem…
Carmen was very helpful with my problem thanks for the feedback
Kai from the Escalation Team has…
Kai from the Escalation Team has resolved my issue.
Good Feedback
HELP FROM JAMAL.
Excellent communication and help in canceling my membership.
I am a pensioner, and honestly did not realise what I had signed up for, and realized I cannot afford 5his.
Big thank you to JAMAL for escalating my request, and thanks for the refund.
awesome service
Your advertisement should be clear
When I saw the advertisement it only mentioned that you must do survey to see if you qualify for free samples. Then only requested courier fee never was it mentioned about membership linked to promotion. I was only interested in the free promotional not membership. But the company is assisting me with this matter, trying there best to resolve my issue by canceling the membership fee and they are also in process of refunding me. I'm grateful for there assistance this far.
Kai, delete my account permanently
Delete my account permanently.
And refund my money.
Do not instuct me what I need to do this...
Supporter name: Kai
Service Experience
I was not completely satisfied by my experience since it was not intentional to apply for a subscription, but I indeed was satisfied by the response I had from the workers (Sarra), they made a good job in searching a solution to my problem.
Its a complete scam i subscribed to…
Its a complete scam i subscribed to something i didnt realise i was paying for then wasnt able to get a refund, the item i ordered with the credits hasnt arrived and trying to cancel my subscription was a pain in the backside. It kept saying i cant cancel so i emailed them and i have to wait another two weeks for the cancellation. Please stay away from this website.
Good Service
I am incredibly impressed with the level of service I received! After raising a query, in January, the company not only followed up on concerns and found a solution to my problem. Their responsiveness and dedication to customer satisfaction exceeded my expectations. I truly appreciate the effort they put into resolving my issue.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








