Shopthebags Reviews 367

Thank you Emerald, Thank you, Escalation Team

Merci à l'équipe de gestion des réclamations

Raj helped me with my request! All the best!

This online store is a scam. They stole my bank details and took three payments in three days, totaling €66. Despite my requests for a refund, they refuse to do anything. It's a huge scam, stay away!

Terms are unclear a d doubting

Emerald helped me and made my experience positive and easy. Thank you

I was on chat for over an hour to try and resolve this
I am happy that the issue has been resolved quickly and efficiantly thanks to the team

Alero solved my problem. Thank you.

The response to me cancelling the account and the response that it is cancelled and refund is expected. But I have responded several times and not received my refund yet. please follow up

It will be a 5 star review, once the refund is made! (It's a 5 star review now. The amount was reversed. I so appreciate the help from Jerry).
Jerry was great, he assisted me promptly with my complaint and with respect and professionalism, solved the issue. Here follows our conversation:

You have been transferred to: Jerry.
I'm here to assist you with your concern. Can you please send me your email address so I can check it in our system?
My email address is ************. Good morning I saw the offer of a minibar fridge on Instagram this morning, and paid for the delivery, an amount of N$185.93. But I have seen on my credit card statement, that this amount was credited twice. Could you please assist with this error. Thank you kindly. Regards Bernette Louw
We currently don't have any promotions that match the description of this offer.
Thank you for choosing our online store! You have registered for our membership and purchased a welcome gift card. This card can be utilized for savings of up to 80% across various brands and products. Additionally, you have the choice to make your first top-up, which will be converted into credits added to your account. These credits can then be utilized for future purchases.
You were only charged 9.99 USD by our platform
For what?
Once you have signed up for a membership you can now enjoy savings of up to 80% on your purchases and it will then initiate an access period. Following the access period, the next step involves initiating your initial top-up, which is then converted into credits. These credits are subsequently added to your account balance, allowing you to utilize them for placing orders as needed. I would like to emphasize that if you don't cancel this membership within the access period, the subscription will automatically renew until you choose to cancel it.
The charge amount was not made clear at all. There was just an offer for a gift card. This is false advertising and absolutely wrong! I didn't enter my credit card details but the amount was credited.
Those advertisements don't resonate with our values, and our website doesn't promote such offerings.
This is theft. I would like to lay a serious complaint. Who can I refer this complaint to.
You have registered for our membership and purchased a welcome gift card. This card can be utilized for savings of up to 80% across various brands and products.
If you have signed up accidentally, do you wish to cancel your account?
Absolutely, yes. I want to cancel this account immediately, due to the way that this advertisement was conducted. I also want a refund.
Please bear with me a moment while I request a refund for you from my supervisors, I'll make sure I get the best solution for your case. I'll personally request the refund be granted for your case.
Upon checking with my supervisor, I have come to understand that these are false links using our website as a smokescreen, I can assure you that we will take precautionary measures toward this issue
We took prompt action to resolve the issue. The pending transaction has been canceled, and the refund process was initiated before its completion. Hence, the transaction hasn't been charged to your account. For credit/debit card payments, the reversed amount will reflect in your account within a few business days, depending on your bank's processing time. We apologize for any inconvenience and prioritize your satisfaction.
Thank you so much for your reply and prompt assistance. Much appreciated.
Thank you so much for your patience. Before we wrap up, would you mind leaving a quick review on Trustpilot about my assistance today? Just reply 'Yes,' and I'll share the link with you. I'd personally like to monitor this refund for you while the finance team process it and ensure it's quicker return. Your review would really make it easy for me to keep track of your account.
Do I still need to cancel the membership, or will that be automatic?
Yes, I have fully cancelled the membership. A confirmation email will sent to you shortly.

Jamal who was kind to reply to my emali very fast thank you very much

This is a good site to purchase items

Incredible scam. Seems like they are getting access to email addresses and credit card details. Then running subscription charges. Then getting bot accounts to review them as if they sort it out. Proper impressive.

It’s bad they are no bing truthful about anything they respond on there own time

Jerry was fast, friendly and he knew how to help me.

Very responsive and supportive. I am thankful

The service provided by shopthebags is excellent, especially your customer support works deligently.

Attentive, they were able to quickly provide me with answers to my questions