I had a few questions ahead of buying a new paddle, Gareth was really helpful on chat and provided excellent guidance on how to measure accurately. Gareth also offered to cut and glue my paddle to th... See more
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Only place I could find still stocking the ocean and earth 10’ ankle leash . Everyone else sells the big wave version and quite frankly who needs that? Second one I’ve bought from you, service is gre... See more
Brilliant customer service, fast delivery, and great price I would highly recommend and I will actively try and buy from them again
I had been liasing with GOTW for nearly a year about fixing my Tahe Tobago which lost the rear wheeled bumper plus some crucial fixings in an impact grounding, some of which were not readily availabl... See more
Company details
- Surf Shop
- Canoe and Kayak Store
- Sporting Goods Store
- Water Ski Shop
- Water Sports Equipment Rental Service
Written by the company
Get On The Water Ltd. was born in 2015 by a team of water sports enthusiasts with decades of experience on the water. Based in Cardiff, South Wales we are always out engaging in any watersport that allows us to enjoy our awesome coastline and inland waterways. Our aim is to supply our customers with top quality equipment at the best price possible, enabling them to 'Get on the Water'.
Contact info
23A Lambourne Crescent, CF14 5GF, Cardiff, United Kingdom
- 02922362362
- sales@getonthewater.co.uk
- getonthewater.co.uk
4.8
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service
Excellent service! Delivery 🚚 was speedy, packaging was awesome 👏🏻 and as for the longboard 🛹 my son absolutely loves it and is carving up the asphalt as I type this😃
27 May 2022
Fantastic service and great price
10 May 2022
Brilliant service
Brilliant service, definitely use these guys again for any water sports gear I need. We'll chuffed
8 May 2022
arrived on time with suitable packaging
arrived on time with suitable packaging
Lovely sun screen big plus is it doesn't hurt your eyes
29 April 2022
Gareth was excellent both in terms of…
Gareth was excellent both in terms of advice and customer service. We purchased a couple of Blackfish paddles which were dispatched to us promptly and we are delighted with them. We will definitely purchase again from Get On The Water.
13 April 2022
Order arrived on time
9 April 2022
After a few days from purchase I chased…
After a few days from purchase I chased to find out when I may expect to receive my item to be told in email it’s not in stock and they are waiting for supplies from Europe.
I’ve phoned and left a voicemail mail, I’ve also replied to the email and 2 days later still no response. I would not have purchased my item had I of known I wouldn’t have it any time soon.
26 March 2022
Reply from Get On The Water Ltd
Hi Nik,
Thank you for your order and apologies for the delay in coming back to you.
Jobe have had to stock a warehouse in the UK due to the difficulty of getting goods quickly in to the UK post Brexit.
As a result the stock levels have been reporting incorrectly – we are working hard to fix this – but unfortunately sometimes a few items do take longer to arrive than we’d hoped.
I'm just waiting for an update on the shoes you have ordered with a hope that I can get a pair in quickly so that you have them to take on holiday.
Kind regards,
Gareth
Hot pink towel robe
Ordered a towel changing robe as they are really good value from this company. Had a much appreciated email from Katie explaining that staff were away and my order would be delayed. Having said that my order arrived within two days of the revised date, very impressed. Will certainly recommend you guys to family and friends and will use again.
16 March 2022
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, had a few email enquiries which were dealt with quickly and efficiently. Great range of products and fantastic customer service. Will happily purchase from them again.
8 March 2022
Excellent customer service
Excellent customer service, fast delivery. Would definitely use them again.
14 February 2022
Fab quick weekend service
13 February 2022
Gul Evorobe
Good service and product. Gul evo robe is ideal for protecting against wind and rain.
8 February 2022
Love my Moonwrap
Love my Moonwrap!
Good customer service. Good product and good price...
Thankyou!
6 February 2022
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