I had a few questions ahead of buying a new paddle, Gareth was really helpful on chat and provided excellent guidance on how to measure accurately. Gareth also offered to cut and glue my paddle to th... See more
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Brilliant customer service, fast delivery, and great price I would highly recommend and I will actively try and buy from them again
I had been liasing with GOTW for nearly a year about fixing my Tahe Tobago which lost the rear wheeled bumper plus some crucial fixings in an impact grounding, some of which were not readily availabl... See more
Losing a SUP Fin is a bit like breaking your arm - you can't really do anything properly. I was so pleased to find "Get On The Water" and to make sure I purchased the right Fin I gave them a call.... See more
Company details
- Surf Shop
- Canoe and Kayak Store
- Sporting Goods Store
- Water Ski Shop
- Water Sports Equipment Rental Service
Written by the company
Get On The Water Ltd. was born in 2015 by a team of water sports enthusiasts with decades of experience on the water. Based in Cardiff, South Wales we are always out engaging in any watersport that allows us to enjoy our awesome coastline and inland waterways. Our aim is to supply our customers with top quality equipment at the best price possible, enabling them to 'Get on the Water'.
Contact info
23A Lambourne Crescent, CF14 5GF, Cardiff, United Kingdom
- 02922362362
- sales@getonthewater.co.uk
- getonthewater.co.uk
4.8
Excellent
350 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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You just can’t fault the service
You just can’t fault the service. Gareth was brilliant
3 September 2022
Exactly what i wanted.
28 August 2022
Reply from Get On The Water Ltd
Hi Jane - I'm very sorry that you didn't receive our emails.
Firstly - thank you very much for visiting us online and thank you for your order.
Unfortunetly we had sold out of the paddle floats and we sent you a couple of emails to explain.
15 August
Hi Jane
Thank you for your order.
Unfortunately we sold the last of our stock of Jobe SUP Paddle Float Supports last week – apologies that our website listing was still showing them as available. We have just checked with Jobe and they are not available to order at the moment sorry.
We will cancel and refund your order.
Apologies for any inconvenience caused.
17 August
Hi Jane
I sent the email below to you on 15 August – it may have gone into spam as many of my emails do for some reason?
Apologies that we do not have the Paddle Float Support in stock at the moment.
Would you like us to let you know if they become available?
As we hadn't heard back from you we felt the most appropriate action was to refund the order.
Could you check to see if the emails had gone to your spam folder please?
Kind regards,
Gareth
Customer Services
Get On The Water Ltd
Next day delivery.
26 August 2022
Thank you to Katie and Gareth who both…
Thank you to Katie and Gareth who both went above and beyond in order to get a paddle to me before our SUP holiday in the Lake District.
16 August 2022
Ordered 2 paddle boards service was…
Ordered 2 paddle boards service was brilliant. Both arrived within 2 days. Will definitely use them again
22 August 2022
Excellent customer service…would…
Excellent customer service…would definitely recommend.
21 August 2022
Great service again .
Great service again .. ordered 2 pairs of flip flops, they only had 1 in stock .they immediately offered me alternative or refund . I chose refund. The 1 pair arrived the next day and the refund the following day .
A real professional company. Thanks
9 August 2022
I bought two soap bars of six foot and…
I bought two soap bars of six foot and clean soap bars. Very good price. The service is fast and efficient. I will definitely buy more here. Very happy with the experience.
7 August 2022
Really quick delivery
Really quick delivery, ordered Saturday and arrived Tuesday. Would certainly use that sort of service again.
23 July 2022
FANTASTIC customer support
FANTASTIC customer support, went above and beyond to ensure my spare part arrived in time for my holiday despite the initial mix up.
THANKYOU💕
21 July 2022
Unprompted review
GOTW got me back on the water..
I had been liasing with GOTW for nearly a year about fixing my Tahe Tobago which lost the rear wheeled bumper plus some crucial fixings in an impact grounding, some of which were not readily available off the shelf.
A quick visit to the factory in Vannes, France cured the fixings issue (foc) and GOTW were able to supply the wheeled bumper from stock. Kayak back ready for use. Thank you GOTW for your help.
21 July 2022
Great product at a great price and fast…
Great product at a great price and fast delivery.
19 July 2022
Amazing service
Amazing service. Super friendly and went above and beyond to ensure we got our boards as quickly as possible.
18 July 2022
Great price fast delivery went out of…
Great price fast delivery went out of their way to help would recommend them
16 July 2022
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