Getmyparcel Reviews 359

Was given a fair price for postage from Calgary to Essex, told it would turn up on an acceptable date but it managed to arrive early, will be using this service again

Wonderful experience with Getmyparcel. They arranged an urgent next day pick up for me. Stayed in touch with quick whatsapp responses to resolve any issues at the spot and explained everything in detail before shipping. They were fair with the dealing. And quite reasonable. Parcel arrived within a week from UK to Australia.

I sent a gift to my fmily via Get Myparcel and it reach within 5 days as promised.
Their service was very good and communication was excellent.

They shipped my things promptly from London to the US but UPS charged tariff/broker fees £355.83 (for commercial, even though it was relocation and there should not be fees) and I kept contacting GetMyParcel to assist and clarify with them but they would not. I had to pay the fees to get my stuff or else it would be shipped back and you have to wait at least 2 months to dispute fees paid with UPS because of backlog. GetMyParcel isn't answering my emails about this.

Cutsoms pulled the boxes apart
Everything was fine until Customs pulled apart the boxes, opened the sweets I was sending, and left them all rattling around. Christmas sweets for the grandkids. At the same time, I realise that this needs to be done, and checks need to happen No one told us they would arrive in a state.

Really impressed with how smoothly everything went. The team answered every question clearly, helped with packing guidance, and handled an address change without any fuss. Tracking updates were frequent, the delivery was faster than expected, and the pricing was very fair. Honestly one of the most reliable shipping experiences I’ve had.

Getmyparcel made the whole process incredibly easy. The booking was quick, pickup was right on time, and every update came through without me having to chase. My boxes arrived exactly as packed, no dents or damage, and the communication throughout was reassuring. It took a huge load off during a stressful move. Will happily use their service again.

Bag was stopped at customs for holding a “dangerous good” which was stated to be an aerosol, which it wasn’t. This resulted in me having to pay an extra £120. Team required constant follow ups for updates . Bag arrived in a worse condition that when shipped

Unfortunately, our boxes arrived in Australia severely damaged on the outside, with the contents inside completely ruined due to being soaked through. We provided photos and videos of the unpacking process as clear evidence of the irreversible damage.
The customer service experience was extremely frustrating — emails were repeatedly passed to UPS, and we were continually asked for information that had already been provided. Communication throughout the complaint process was poor, and despite requesting a phone call to discuss the issue, no one ever contacted us.
Although we had insurance, we’ve been told that no compensation will be provided because our items were preloved and we don’t have receipts for everything. This has been incredibly disappointing, especially after so much back-and-forth with different representatives who kept asking for the same details. Even when we called from the UK, we were promised a callback that never came, and now our emails are being ignored.
Based on this experience, I would strongly advise against using this service. The lack of accountability, poor customer service, and meaningless insurance coverage have left us not only out of pocket but also without any resolution. We are appalled by the experience and will not be recommending this company to anyone.

Fantastic service!

The team at getmyparcel have made shipping my boxes so seamless and straightforward. They make life so much easier when moving, taking away some of the additional stress and deliver great communication. Will definitely continue to use their services.

Great service, worked as expected.

Competitive pricing and excellent timeline for delivery. Impressed

Will definitely use again! I really appreciated the daily tracking update, shipping was fast and the price is unbeatable!

Great service, delivered parcel before expected date. I recommend the service

Really good service, the luggage come intact as I was sending with no issues at all,
I will definitely use again in the future.

Thanks

My suitcase was delivered to Melbourne Australia from Edinburgh in a week, completely undamaged, the customer service team were really responsive and helpful in getting everything organised, the instructions on how to pack your suitcase for efficiency and to protect the case were really clear, and the delivery driver that picked up the suitcase was great. And crucially, the cost was quite reasonable for shipping a 23kg suitcase as well. Literally nothing to complain about and I wouldn't hesitate to use them again. I will also be recommending getmyparcel to anyone I know who will be needing to ship large parcels or relocate

Easy and Simple Service!

Smooth booking process online. Great customer service clarifying address changes and best way to get the parcel where it needed to go. Pickup was on time and smooth, updates provided over the journey and delivery in a week shipping UK to Australia.

Great!

They came highly recommended & I was pleased with initial customer service & booking - shipped 3 boxes from US to UK, scheduling & pick up was easy, I had the TOR ready & attached to the boxes. Two boxes made it to the designated address, third did not & that’s when the fun began - who’s to blame for this? Possibly DHL, they are the couriers - GMP is the broker. I was on my way to the UK when my sister emails & says DHL demanded £291 in import taxes & they would deliver the last box??!!! Told her NOT to pay it & I contacted GMP, they told me not to pay & they would ‘fix’ it - well that didn’t happen, kept fobbing me off & finally told me the box was ‘possibly lost’ - I went a wee bit nuclear on them & turned on my difficult American, and whadaya know; they ‘found’ it, but DHL still demanded £291 in import tax, GMP again kept fobbing me off, telling me ‘the team’ was working on it - in the meantime I called the import tax office at DHL & raised hell, they reluctantly agreed to deliver & it showed up two days later, taped to oblivion & content obviously had been dropped on the floor, & shoved back in the box. Several things missing - which I was told ‘they would see’ if they would cover. After some back & forth they came back & told me they needed the original receipts for everything in the box, not just the missing items, otherwise they couldn’t possible reimburse me - I walked away at that point - I was done wasting time - would not recommend, they are great until they are not 🤷‍♀️

Get my parcel have been fantastic with my relocation from the USA back to the UK. I sent 14 packages, to include boxes and suitcases, and all arrived in a timely way and without damage. The last two packages I sent this week arrived in two days, which was amazing. Their communication is timely. I had some queries with my initial packages due to some potential duty being charged at the other end and they were very responsive and helped resolve the issues. The price is very reasonable, especially compared to other companies. I can’t recommend enough.