Getmyboat Reviews 434

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their amazing helpfulness and positive attitudes, making every interaction pleasant. The service provided is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall experience, often noting the user-friendly app and website. Reviewers are particularly impressed with the excellent user experience and the convenient locations. However, some people were dissatisfied with the booking process, mentioning issues like last-minute cancellations, unexpected requests for additional payment, or difficulties with communication regarding exact pick-up locations. A few other people also felt that the booking process could be unorganized or that the filtering features on the platform could be improved.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the staff for being helpful, friendly,... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent communication and the... See more

User experience

Reviewers highlight positive aspects of user experience. Customers frequently praise the app and website for... See more

Booking process

Customers consistently note ambiguous experiences with the booking process. While some reviewers found the... See more

Location

Consumers generally find the locations to be positive, with many enjoying beautiful scenery and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super easy to use the app. We got the perfect boat for 7 of us to go offshore to scatter my mom’s ashes in the Gulf of America. Everyone enjoyed the experience that also included photo ops with a pod... See more

Rated 5 out of 5 stars

I booked my granddaughter birthday party yacht through Getmyboath. I have had really bad experiences with yacht. But Getmyboath helped me in professional way. They fully refunded amount. Thank... See more

Rated 5 out of 5 stars

The staff that Getmyboat has is truly amazing. I ran into an issue that I caused & when I called for help I always got an answer & whoever I spoke with was extremely kind. I was truly dreading trying... See more

Rated 5 out of 5 stars

Very enjoyable ride for the whole family with Captain Shane! My only suggestion would be that he doesn’t go to the cove with all those annoying little black bugs. Otherwise, he was a wonderful capta... See more


Company details

  1. Boat Rental Service

Written by the company

With Getmyboat, you can rent a boat with or without a captain, anywhere in the world. Turn your next event, vacation, or weekend into something special and make it a boat day!

Boating Together, Everywhere

Written by the company

We're on a mission to share the joy of boating with the world, and to empower everyone to make new memories on the water. So we connect you with the world's best boat owners and captains, backed by an award-winning customer service team, for safe and stress-free boating. Want to host an on-the-water birthday party? A sunset sail for your proposal? A yacht for you and your bachelorettes? The possibilities are endless.

Award-Winning Customer Support

Available 24/7, All Around the World

Our Customer Experience team is available around the clock and always ready to assist with anything you might need. Reach out to us any time by email at support@getmyboat.com, or by phone at +1 (818) 927-2148.

Contact info

Make it a Boat Day

The world's biggest and best boat rental and yacht charter marketplace

4.4

Excellent

TrustScore 4.5 out of 5

434 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

One of the worst boat rentals…

One of the worst boat rentals ever.First we booked this boat around a month ago so it didnt make sense for them to cancel LAST MINUTE.We arrived at the place and the man was around an hour or so late it was also my sisters sweet 16 so it was honestly very disappointing but probably one of the worst parts is that the man was visibly not mentally ok he lied to us about his name and he also kept acting super sarcastic and rude towards us even though HE WAS LATE.We then met with his coleague who also told us that he doenst trust this man and that hes not mentally ok 2.The man KÉVIN not jessy which he lied to us abt but anyway he also tried to scam us of 1000 to bring another boat even tho he didnt even refund the first one. I don’t think i have ever booked smt this bad and scary honestly im rlly glad we all made it of that situation safely i will never ever book from here ever again and neither will any of the 20 girls that came to celebrate my sisters bday they r all so glad they also made it out safely and to be honest i hope that,that man gets fired and investigateur because this should never happen especially on sm1’ s bday none the less a sweet 16teen.

21 September 2025
Unprompted review
Getmyboat logo

Reply from Getmyboat

Hello Natalie, This isn’t the experience we promise, especially on your sister’s Sweet 16. The late arrival, unprofessional behavior, cash request which violates our policies... - an overall negative experience to say the least. We’ve processed a full refund and removed the operator from our marketplace pending review. We are aware that our support staff are in touch with you to do all we can to make this right.

Rated 5 out of 5 stars

Very enjoyable ride

Very enjoyable ride for the whole family with Captain Shane! My only suggestion would be that he doesn’t go to the cove with all those annoying little black bugs. Otherwise, he was a wonderful captain! Really enjoyed his informative bits of information that he gave!!

8 September 2025
Rated 5 out of 5 stars

Great experience

Great experience; would use again

1 September 2025
Getmyboat logo

Reply from Getmyboat

Thank you for choosing Getmyboat, Journey. Come back and make it another boat day with us soon!

Rated 1 out of 5 stars
Getmyboat logo

Reply from Getmyboat

Hello Giorgi, We appreciate you bringing this to our attention. We take feedback like this seriously and had our team look into the situation. After speaking with the boat owner and reviewing the details, we learned that the additional charges were from a smoking fee, as smoking is not permitted on board, as well as a repair fee for damage that occurred during the rental. We hope this provides clarity on the charges and why they were applied.

Rated 5 out of 5 stars

Easy and excellent

The Getmyboat Website and APP are easy to search and use. We have always had quick responses and excellent service using Getmyboat. I have recommended Getmyboat many times!

25 August 2025
Rated 5 out of 5 stars

Great charter

Alyssa our charter captain was awesome. She went out of her way to make our experience better. Will definitely book a charter through Tony and this company again!

18 August 2025
Rated 5 out of 5 stars

We recommend a boat tour with Captain…

We recommend a boat tour with Captain Christian through the NC intercoastal waterways. He is very personable and knows where the sand bars and title pools are found. His boat can navigate the shallowest of waters, a great benefit when you’re going through the marshes.

18 August 2025
Rated 5 out of 5 stars

Great experience

Great experience! The app is easy to use and there were many options and price points available. Our captain was top notch, kept us in the loop and made sure we all had a great time. Highly recommend.

18 August 2025

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