Callum’s support has been amazing. This has been ongoing for over a month or so around receiving proper tax invoices for my Moshy weight loss program purchases. This has been super important for me as... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hello Team, A quick shout-out to express my appreciation for the continuing great service provided by Mosh. This past weekend - weekend mind you, Marvin BAJA came back to me having solved a prescript... See more
Company replied
I have a holiday that will take me away from my home for around 6 weeks. I wanted to keep my treatment going forward without interruption. This ment I need to order multiple pens to cover this period... See more
Company replied
Mosh has been amazing journey for me they are easy to contact during business hours and are always there to help. The Drs are easily accessible and im so happy with my results it has exceeded my expec... See more
Company replied
Company details
Written by the company
Australia's first end-to-end, entirely digital healthcare platform for prescribing and delivering medicines direct to consumers (partnering with doctors, nurses and pharmacists)
Contact info
Level 2, 25 Cooper Street, 2010, Surry Hills, Australia
- hello@getmosh.com
- getmosh.com.au
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 48 hours
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Great Customer Service
Jeff was very easy to deal with and very helpful, great customer service.
15 September 2026
Unprompted review
Reply from Mosh
Thank you very much for this feedback, we think Jeff is great and its wonderful to see you agree. Thanks again, Alex - Mosh team
Everything so far has been great
Everything so far has been great, easy to deal with the team and use of the medication.
13 September 2026
Reply from Mosh
Hi Leisa, thank you so much for this wonderful feedback, we really appreciate it, and it is awesome to hear everything has been great so far. We'll do our best to keep standards high. Thanks again, Alex - Mosh team
Moshy customer service treat me like I’m an important person whose needs matter.
I have a holiday that will take me away from my home for around 6 weeks. I wanted to keep my treatment going forward without interruption. This ment I need to order multiple pens to cover this period and so there was no interruption to my programme. Jeffrey Lising and the customer service staff of Moshy have been so helpful, understanding and considerate in helping me achieve this. I am most grateful, I am so pleased I was recommended to go with the moshy programme. Moshy customer service staff treated me like an important person and that my needs matter. Thankyou.
14 September 2026
Unprompted review
Reply from Mosh
Thank you so much for this wonderful feedback, it is great the team were able to help organise multiple pens for your time away, and its really nice to hear you felt like an important person. Thats what its all about. Thanks again, Alex - Mosh team
Jeffery was very efficient in resolving…
Jeffery was very efficient in resolving my questions.
14 September 2026
Unprompted review
Reply from Mosh
Hi Kesh, thanks for leaving this feedback, it is great to see Jeffery was efficient, thats what its all about. Thanks again, Alex - Mosh team
Reply from Mosh
Hi Michelle, thank you so much for this wonderful feedback, it is great to see the team are always helpful. We'll do our best to keep standards high. Thanks again, Alex - Mosh team
Great customer service
11 September 2026
Unprompted review
Reply from Mosh
Thank you so much for taking the time to leave this wonderful review, we really appreciate it, and we'll do our best to keep standards high. Thanks again, Alex - Mosh team
Jeffrey was a pleasure to deal with and…
Jeffrey was a pleasure to deal with and followed up with me at each step. Very satisfied
10 September 2026
Unprompted review
Reply from Mosh
Hi Sharon, thank you so much for taking the time to leave this feedback. We really appreciate it, and we'll do our best to keep standards high. Thanks again, Alex - Mosh team
Callum’s support has been amazing
Callum’s support has been amazing. This has been ongoing for over a month or so around receiving proper tax invoices for my Moshy weight loss program purchases. This has been super important for me as my employer reimburses me as part of a wellbeing fund they offer, however I needed to provide proof of purchase. Without his amazing support endeavoring to provide these invoices to me I would not have been able to be reimbursed for these costs.
10 September 2026
Unprompted review
Reply from Mosh
Thank you so much for this great feedback, it is fantastic to hear you are able to reimbursed and nice to hear Callum has been helping provide the invoices for you. We really appreciate it, and we'll do our best to keep standards high. Thanks again, Alex - Mosh team
Really great and quick customer service…
Really great and quick customer service - huge thank you to Jeff for all the help ☺️
10 September 2026
Unprompted review
Reply from Mosh
Hi Jess, thank you so much for this amazing feedback, we think Jeff is great, and its awesome to see you agree. We'll do our best to keep standards high. Thanks again, Alex - Mosh team
It was great they were more than happy…
It was great they were more than happy to resend items that got returned via Australia Post.
Getting an appointment with a Doctor or nurse can sometimes be slow and they charge a premium for the services.
10 September 2026
Unprompted review
Reply from Mosh
Thanks for this feedback. We really pride ourselves on a 5 star experience, but I can understand why you would mark us down if you have been finding it slow to get an appointment. Our team are definitely working on this as a priority, and I hope you'll notice the improvement in the future. Thanks again, Alex - Mosh team
Meds work exactly as described
Meds work exactly as described! Very happy with the results!
9 September 2026
Reply from Mosh
Thank you so very much for this awesome feedback. It is great to see things are working and you are happy with the results, thats what its all about! Thanks again, Alex - Mosh team
Really amazing support team
Really amazing support team. Responds immediately and truly helps in whichever way they can!
9 September 2026
Unprompted review
Reply from Mosh
Thank you very much for this awesome feedback, it is great to hear the team are responding quickly and being truly helpful, thats what its all about. Thanks again, Alex - Mosh team
They were really helpful after I…
They were really helpful after I mistakenly gave them the wrong address, they chased down the medication and sent it to the updated address. Really quickly and conveniently.
9 September 2026
Unprompted review
Reply from Mosh
Hi Daniel, thank you for taking the time to leave this feedback, it is awesome to see the team were able to chase it down and update the address for you. Hopefully no more issues in the future, but we'll do our best to help always. Thanks again, Alex - Mosh team
Easy Going and quick answer.
Easy Going and quick answer.
My problem was solved so quick
9 September 2026
Unprompted review
Reply from Mosh
Thank you very much for this wonderful feedback, it is great to see the team were easy going and quick to solve your problem. We'll do our best to keep standards high. Thanks again, Alex - Mosh team
It’s so easy to
It’s so easy to
It appears to be very simple
And professional
It’s helping me in my journey to be healthy and happy
8 September 2026
Unprompted review
Reply from Mosh
Hi Nate, thank you so much for this awesome feedback, we really appreciate it, and glad to be helping on your journey to be healthy and happy. Thats what its all about! Thanks again, Alex - Mosh team
Fast and efficient.
7 September 2026
Unprompted review
Reply from Mosh
Hi Lucia, thank you so much for taking the time to leave this feedback, we appreciate it very much and we'll do our best to keep it up! Thanks again, Mosh team
Reply from Mosh
Hi Skye, thank you so much for this awesome feedback, we really appreciate it, and we'll do our best to keep things easy, quick & friendly. Thanks again, Alex - Mosh team
AI email experience
I understand using AI to respond to emails is more efficient and probably more cost effective for businesses, but it feels much less authentic and good of a customer experience when I am just talking to an AI instead of human customer support. I know the AI's responses are monitored, and someone did reach out to confirm after sending my emails, but it isn't appealing or that relieving to me. Especially because the AI gave me false information at first, which was frustrating and confusing, as I had to ask about and correct its mistake when it first said my next order coming in was prepaid, but then switched to saying I am on a new payment cycle and am required to pay, without any apology or correction of its previous mistake. So that is the risk that you run when utilising this tech instead of actually paying and relying on humans to do work, but its fine and I did get quick responses and resolutions to my querys.
8 September 2026
Unprompted review
Reply from Mosh
Hi Jacob, I'm really sorry to see this, we find the AI works really well for quick and simple answers to basic questions (when is my next billing date, where is my order etc), and as you've said we do have a team of humans waiting in the wings. We pride ourselves on a 5 star experience, so I'm very sorry about this. I'll look into it, and see where the AI went wrong, and work with the team to improve it. I'll also reach out to you to see if I can improve your experience. Thanks for the feedback, Alex - Mosh team
Jeffery was super helpful (and patient)…
Jeffery was super helpful (and patient) in getting an invoice query sorted for me! Greatly appreciated!!!
8 September 2026
Unprompted review
Reply from Mosh
Hi Grace, thank you very much for taking the time to leave this feedback, its really great to see Jeffery was able to help. We'll do our best to keep standards high. Thanks again, Alex - Mosh team
Herman Sol rectified an issue I have…
Herman Sol rectified an issue I have had in a very timely manner! I am very grateful!
5 September 2026
Unprompted review
Reply from Mosh
Hi Lauren, thank you very much for this great feedback, it is fantastic to see that Herman Sol was able to help, and help quickly. Thats what its all about. Thanks again, Alex - Mosh team
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