Excellent, can't fault anything about it. Had five+ separate successful grows. Had an issue with a dry bag which was replaced straight away. The self healing ports are better than other pre sterili... See more
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Absolutely first rate customer service and after care, they have contacted me several times to check on progress and are super quick to respond and answer all questions. My first attempt I got sone... See more
Super clear site and instructions. First order worked perfectly (a relief after I had failed many times using other means). Second one didn’t work so well, but they sent a replacement with no fuss. Wo... See more
Contacted the company over a problem (contaminated) no reply after 4 emails.So it seems there Guarantee is worthless. Edit,I have since managed to contact the company apparently mix up over emails.... See more
Company replied
Company details
Written by the company
We build simple mushroom grow kits.
Contact info
Unit 100, Jam Studios, The Biscuit Factory, 100 Drummond Road, London, SE16 4DG, London, United Kingdom
- hello@getmentis.com
- getmentis.com
Great product
Great product, instructions are easy to follow and delivery is super quick!
4 December 2023
The best customer experience
Couldn't recommend these guys enough! Full support all of the way.
4 December 2023
Great product and service!
The toolbox itself is very easy to use and set up and the instructions provided are simple and clear.
The customer service has been excellent couldn't recommend enough!
27 November 2023
No reply
Contacted the company over a problem (contaminated) no reply after 4 emails.So it seems there Guarantee is worthless.
Edit,I have since managed to contact the company apparently mix up over emails.
They also validated there Guarantee.
14 November 2023
Unprompted review
Reply from mentis
Hi Matthew, your email address isn't working.
We have replied to every one of your emails, but we receive this message: https://drive.google.com/file/d/1ET1uoAftWFPA6D1JB7U329_E18Xn_xcY/view?usp=sharing.
Based on your other Trustpilot reviews, it looks like you have had this issue with multiple companies.
Please provide a new email where we can contact you, and we will happily replace your grow bag.
Great experience
Order promptly dispatched.
Company very helpful throughout the growing process.
The kit has already paid for itself as I have grown mushrooms that would have cost well over £100 in the store from just one grow bag.
12 November 2023
Great product!
I commemorate very quick and reliable customer service to make my purchase a very personable one. No issues at all with the product and set up and growth of my mushrooms was an easy and straight forward process. Shipping was on time and i have no complaints.
23 August 2023
Foolproof fungi growing
This is a great, affordable and beginner-friendly way to try your hand at growing all sorts of fungi at home. The step-by-step instructions are great, too.
20 August 2023
Super simple
Super simple, quality product. Quite literally does what it says on the tin!
Excellent communication with the company if you have questions to ask, too.
14 August 2023
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