While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 753 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and efficiency, often highlighting their ability to make blood draws painless and comfortable. The service is frequently described as convenient and seamless, with many appreciating the ease of the booking process and the overall user experience. However, some customers also noted issues with customer service, mentioning instances of missed appointments, late arrivals, and a lack of timely communication regarding schedule changes. A few people also experienced problems with the company's handling of specific lab tests, leading to re-collections or unusable samples.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism, kindness,... See more

Service

Consumers find service to be positive, highlighting the convenience of at-home blood draws and the... See more

User experience

Reviewers express high satisfaction with the user experience, often highlighting the unmatched convenience of... See more

Booking process

Clients share positive opinions on the booking process, highlighting its ease, convenience, and efficiency.... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sandra is amazing, she is personable, organized, efficient, and has excellent skills. I'm very difficult to get blood from. She got it the first time and that is really almost unheard of. This was an... See more

Rated 5 out of 5 stars

The technician (Brittany) was very professional, kind and courteous. I hate having my blood drawn and she made it painless. In addition to Brittany being fantastic, the convenience is unmatched espe... See more

Rated 5 out of 5 stars

Communication throughout, and fantastic, personal service. I've never used this company, but would strongly recommend it. If you should get lucky, and have Nilsa come to draw your blood or any other f... See more

Rated 5 out of 5 stars

Nahomie was absolutely amazing! She was the most kind, compassionate, patient person. She also gave a very gentle and pain free blood draw. I can't recommend her and Getlabs enough. The entire process... See more


Company details

  1. Home Health Care Service

Written by the company

Getlabs sends medical specialists to you to collect labs, vitals, and advanced diagnostics. Available same-day, nationwide.


Contact info

  • 801 Brickell Avenue, 8th Floor, 33131, Miami, United States

  • getlabs.com

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use

Easy to use, convenient, friendly techs. Price is a bit high but it's worth it if you have issues with mobility or transport

22 April 2026
Unprompted review
Rated 5 out of 5 stars

They are punctual

They are punctual. They come at the time that they say they will come. They do their work. They leave. No muss, no fuss. They are professional and courteous. I highly recommend getlabs to everyone. They make things easy and smooth for you. I was happy with the service I received.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Lataisha meets all expectations with…

Lataisha meets all expectations with customer care. The company itself provides so much information in such timely manner. I loved the fact that I knew exactly what time to expect Lataisha. Would definitely recommend to anyone who doesn’t have transportation to or from Lab Corp. It was very convenient for me especially with the early appointment.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent in home phlebotomy service

Phlebotomist was very friendly, accommodating, and excellent at her craft - I didn't feel the needle going in or coming out. Having lab work done in home is fantastic for people like me, where getting to a lab is difficult. Service was easy to set up and availability dates were soon after I received my lab order. One issue I did have was making a change to a lab order (i accidentally scanned in one of my ten blood tests twice and missed an actual test). There was no way to upload the change on my "portal" and I couldn't speak to anyone before my actual appointment. Other than that, excellent service.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Missing Labs....TWICE!

I've tried them twice and both times they lost part of my lab order!

16 April 2026
Unprompted review
Getlabs logo

Reply from Getlabs

Thank you for sharing your feedback. We take concerns like this very seriously and would like the opportunity to look into what may have occurred.

In many cases, results are processed directly through the lab and may require additional information to be located. We were not able to find a prior outreach from you, but our team is here and ready to help.

Please reach out to us at https://support.getlabs.com/hc/en-us
so we can review your account and assist you as quickly as possible.

Rated 5 out of 5 stars

The technician was very professional

The technician was very professional. My 13-year-old daughter was a bit nervous, but she made the experience smooth and easy, which we truly appreciated. I will definitely use this service again and hope to have the same technician next time.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Changed my appointment date the night before

I scheduled for early morning labs, next day and took one of 3 slots available for 5-7 am for labs that had to be done early. I received confirmation, then a request to reattach my lab work, then another reminder. At 6:30 pm they sent an email saying my labs had been rescheduled for 4 business days from when I scheduled.

It also charged me $99 for a two hour time slot which is supposed to be $79.

Unprofessional and unreasonable. I won't use this service again.

16 April 2026
Unprompted review
Getlabs logo

Reply from Getlabs

Thank you for bringing this to our attention. This is not the experience we aim to provide at Getlabs.

I’ve looked into this but was unable to locate your appointment with the information provided. I’ve reached out for additional details, and as soon as I hear back, I will follow up directly to ensure this is addressed and made right for you.

We take feedback like this seriously and appreciate you sharing your experience.

Rated 5 out of 5 stars

Highly recommend this convenient service

Ty was ready to go this morning. One jab, no bruising. She did an amazing job and I would highly recommend her. I am so thankful that this service is available! No need to wait an hour in the germ-filled lab waiting area for an appt you had to make a week ago for a test you needed a week ago. This can be done anywhere. Thank you!

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Loved this!

My phlebotomist name was Nicole. She was very friendly made me feel extremely comfortable. They came to my house, which was so convenient. They updated me with notifications as to when she would arrive so that I was prepared. I would definitely do it again.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I am house bound and old and decrepit

I am house bound and old and decrepit. Being able to have the lab blood collection at home really was wonderful. The technician who collected the specimens was efficient and very competent. The staff went to extreme measures to help me and were patient with my limited computer skills.

15 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look