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Review summary

Created with AI, based on recent reviews

Considering 753 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and efficiency, often highlighting their ability to make blood draws painless and comfortable. The service is frequently described as convenient and seamless, with many appreciating the ease of the booking process and the overall user experience. However, some customers also noted issues with customer service, mentioning instances of missed appointments, late arrivals, and a lack of timely communication regarding schedule changes. A few people also experienced problems with the company's handling of specific lab tests, leading to re-collections or unusable samples.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism, kindness,... See more

Service

Consumers find service to be positive, highlighting the convenience of at-home blood draws and the... See more

User experience

Reviewers express high satisfaction with the user experience, often highlighting the unmatched convenience of... See more

Booking process

Clients share positive opinions on the booking process, highlighting its ease, convenience, and efficiency.... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sandra is amazing, she is personable, organized, efficient, and has excellent skills. I'm very difficult to get blood from. She got it the first time and that is really almost unheard of. This was an... See more

Rated 5 out of 5 stars

The technician (Brittany) was very professional, kind and courteous. I hate having my blood drawn and she made it painless. In addition to Brittany being fantastic, the convenience is unmatched espe... See more

Rated 5 out of 5 stars

Communication throughout, and fantastic, personal service. I've never used this company, but would strongly recommend it. If you should get lucky, and have Nilsa come to draw your blood or any other f... See more

Rated 5 out of 5 stars

Nahomie was absolutely amazing! She was the most kind, compassionate, patient person. She also gave a very gentle and pain free blood draw. I can't recommend her and Getlabs enough. The entire process... See more


Company details

  1. Home Health Care Service

Written by the company

Getlabs sends medical specialists to you to collect labs, vitals, and advanced diagnostics. Available same-day, nationwide.


Contact info

  • 801 Brickell Avenue, 8th Floor, 33131, Miami, United States

  • getlabs.com

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Though it was an additional expense to…

Though it was an additional expense to have my blood drawn at home, it was well worth it! No stress about getting to an available lab and possibly waiting in line. My specialist, Nisha, was very personable and professional! I appreciated the convenience, the email updates for her arrival time, and how quick the process was. Definitely recommend!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

I would love to fund a way to contact the co.pany about the tech they sent out this morning to do my labs. I am someone who has extreme medical anxiety so every year I have someone come out to my house to do my blood draw. I cannot say enough good things about this tech. She was here literally 5 minutes .... and it was so super easy . I so appreciate the fact that this company offers this service !

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Getlab experience - Fantastic

The team member, Nicole, who provided lab services, was very friendly, explaining what she would be doing and was very efficient. I am a hard stick, and she accomplished it very easily. Great experience. The company keeps you informed on when thier staffwill be at your house and they are always on time.

6 May 2026
Unprompted review
Rated 1 out of 5 stars

Labcorp still does not have the blood.

Labcorp still does not have the blood.

1 April 2026
Unprompted review
Getlabs logo

Reply from Getlabs

I’ve reached out to gather additional information so I can locate your account and work on getting this resolved for you.

Rated 5 out of 5 stars

My GetLabs Experience

My GetLabs Experience was very good, the person who did my labs was really nice and she got the job done, this was the most effective and efficient experience I've had in a long time.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Used Getlabs twice

Used Getlabs twice. Always show up on time and are very courteous. Beats traveling any distance and sitting in a waiting room for a draw.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

ANEESHA thank you!!!!!

Aneesha came to my house yesterday and I have a huge fear of needles I was crying all morning, not thinking that I was able to do this, and once I met her, I instantly trusted her her kindness and patience with me was something that I will never forget she truly helped me. She makes a huge difference in people's needle fears. I don't think that I will get my blood drawn by anybody else again. Thank you Aneesha!!!!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

GREAT service and people!

Not only is this service GREAT, but the person who came this morning, named Ashley was too!! Very professional, highly knowledgeable, upbeat, friendly and personable!! I highly recommend Getlabs!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Very professional phlebotomist

Super easy scheduling early morning appointments very professional phlebotomist. He was on time, very professional, clean, calming, and not in a rush. He was very skilled when finding the vein and inserting the needle, always checked in on me while drawing blood and had a wonderful demeanor.

27 April 2026
Unprompted review

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