Jobber - Field Service Software Reviews 143

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the team's attentiveness, knowledge, and dedication to resolving issues quickly and efficiently. Reviewers appreciate the personalized approach and the ease of reaching support when needed. However, some people were dissatisfied with the service and user experience. They mentioned issues with the app's functionality, clunky integrations, and a user interface that has become less intuitive over time. Some customers also experienced difficulties with specific features, such as sending automated reminders or managing client lists, and felt that the software's updates sometimes made it harder to use.

What people talk about most

Customer service

Customers had positive experiences with customer service. Many reviewers praise the support team for being... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team's helpfulness,... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the service for helping their... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers find the platform easy to use, intuitive,... See more

Application

Consumers find app to be ambiguous. Many users express satisfaction, praising its ability to streamline... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been using Jobber since 2014. The software has been very useful for scheduling jobs and keeping track of jobs and billing. I also enjoy using them as my credit card processing company. I... See more

Company replied

Rated 5 out of 5 stars

The company I work for has been using Jobber since 2014. Across the years, I have interacted with dozens of their support team members and can honestly say they have always been incredibly attentive... See more

Company replied

Rated 5 out of 5 stars

Using Jobber for my HVAC business since about 4 months. So far everything been great. Customer support is on point and fast. Features are well incorporated. Scheduling, quoting, billing all work well.... See more

Company replied

Rated 5 out of 5 stars

At 70 years young, I have started a new business in the midst of retirement -- with two younger partners. I am a bit 'old-fashioned', new to all this automation and integration. I'm used to pe... See more

Company replied


Company details

  1. Software Company
  2. Business to Business Service
  3. Software Vendor

Written by the company

Jobber is the leading software for home service businesses. Over 250,000 pros trust Jobber to quote, schedule, invoice, and get paid—faster. Whether you’re in HVAC, landscaping, cleaning, or contracting, Jobber helps home service providers in 50+ industries save time, deliver a professional client experience, and grow their businesses. With Jobber, you also get Copilot—an AI-powered assistant that streamlines communication, provides smart insights, and helps you optimize daily performance. Whether you’re on-site or on the go, Jobber gives you the tools to run your business from anywhere.


Contact info

3.9

Great

TrustScore 4 out of 5

143 reviews

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Replied to 86% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great piece of software and absolutely…

Great piece of software and absolutely superb support team. In the end I decided our business wasn't quite right for the platform (it's best suited for businesses that provide quotes rather than online booking) but I would recommend this to others e.g. builders, tradesmen

20 October 2020
Unprompted review

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