Getflix Reviews 

1,208
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Users frequently emphasize the exceptional quality of the core service, which remains dependable over many years of continuous use. Customers consistently praise the reliable streaming performance, noting that network setup is straightforward and the platform operates smoothly. Furthermore, the technical support team receives widespread appreciation for being remarkably fast, respectful, and competent at solving complex problems. Some reviewers were not happy with initial contact hurdles, mentioning difficulties reaching out via the website support link before successfully receiving assistance. A few consumers also experienced occasional data center outages or temporary connectivity disruptions when changing their home internet service providers.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting a reliable and stable setup that... See more

Customer service

People report positive experiences with customer service, noting that support agents are consistently... See more

Response time

Users describe positive interactions with response time, highlighting that customer support is consistently... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that it is very easy to use on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent support from the Getflix team in resolving an issue with my content through their VPN. They responded and resolved the issue fast and with clarity of what I needed to do. Been with the... See more

Rated 5 out of 5 stars

The support is very good even with the occasional data center outage that happens from time to to time. Maybe 1-3 times a year. I use it to stream services outside Australia and it works a treat... See more

Rated 5 out of 5 stars

I have been a satisfied Getflix customer for many years. The staff are exceptionally friendly and helpful. They answer questions/problems quickly and will resolve any difficulties no matter how long i... See more

Rated 5 out of 5 stars

Been using them on the lifetime subscription since 2018. The best service or decision I've made regarding streaming. Moved isps and home and it continues to work flawlessly with DNS setup in my router... See more


Company details

  1. DNS Provider
  2. also in
  3. VPN Service

Information provided by various external sources

Getflix allows users from all over the world to easily access popular global streaming video and music services. Getflix uses Smart DNS and VPN technology to bypass the blocking and open up this amazing world of entertainment.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(1,208)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

11 years of great service

I've been using Getflix for 11 years now. Their Smart DNS and VPN services are excellent, and I use them daily. Issues are rare, but when something does come up, their customer service is quick, courteous, and effective. Just recently, one service stopped working due to changes on the service’s end (not Getflix's fault), and Getflix promptly identified the issue, made the fix, and followed up to confirm everything was working again. I'm a happy long-term customer and recommend Getflix to family and friends when appropriate.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Works great

The service works great, and the few times I've had issue, their support was excelent. I will recomend it 100%

1 May 2025
Unprompted review
Rated 4 out of 5 stars

reliable service with excellent customer service

I have been using Getflix now for over 3 years and have since upgraded to their yearly plan.
Not that Getflix is without its share of issues, but what is fascinating is their excellent customer service and timely problem solving. They are quick to respond and in my case all issues fixed in a timely manner.
It’s a service I have recommended to many of my friends.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, not expensive - when problems do arise the support team are always quick to help and acknowledge you and work to fix the problem.

Note: I have a lifetime account, and still receive solid support while not being a regularly paying user

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Pretty stable and good value VPN

Pretty stable and good value VPN. When there are any issues, the Getflix support is always excellent with a very fast response, further investigation and solutions that, in our experience, have always provided a solution.

9 February 2025
Unprompted review
Rated 5 out of 5 stars

Getflix support

Getflix support is always prompt and the instructions for any troubleshooting have been clear.

The service is very stable.
Thankyou.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Very good product

Very good product. Still there is room for improvement in the vpn client software. Some times there are issues with the connection but the support team are very responsive to resolve the issue

2 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. The response to any issue is always quick (and issues are relatively seldom) and resolution is usually very quick too. I find it great value for money

31 January 2025
Unprompted review
Rated 3 out of 5 stars

Subscription auto renews

No way to cancel the subscription online, that they setup to automatically renew every year without giving you the option to “opt out” of automatic renewal. You have to email support to cancel your subscription so that it doesn’t auto renew. Why? Only reason I can think of is that they hope their customers forget to cancel. If you do realise you forgot to cancel there is no refund. Nice way to treat your customers.

1 January 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been using Getflix for probably a…

I’ve been using Getflix for probably a decade and they are excellent. I can’t say enough good things. The service has the occasional hiccup but what I like is that if you email them they always get back to you. I would give their customer service an A+ and I’ll continue to use them for that reason amongst many others.

15 December 2024
Unprompted review

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