Leah communicated with me to ensure a smooth delivery. I was worried that there might be a pay issue so I reached out. She responded within a day and reassured the process was moving smoothly. She als... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Besides the usual quick turnaround in shipping, the products are innovative, compact and enjoyable. My junk is large so the challenge is buying size appropriate sleeves for Fleshy. The Minx sleeve is... See more
Company replied
I got this because my wife seriously dislikes bj. The fleshy pro saves the day! It really does suck your manhood. I expected to be somewhat disappointed but instead I was pleasantly surprised! Great... See more
Company replied
Although my experience with the "PRO" product wasn't for me, Fleshy provided great customer service. It was too late to return my product, so I asked for credit towards a different one. But that produ... See more
Company replied
Company details
Written by the company
At Fleshy, we strive to create a safe and inclusive space for individuals to explore their sexuality through the use of adult toys. Our products are designed with the highest quality materials and are rigorously tested to ensure their safety and durability. We understand that the world of adult toys can be intimidating for some, which is why we prioritize creating a welcoming and non-judgmental environment for all of our customers. Our knowledgeable staff are trained to provide expert advice and guidance on our extensive product range, ensuring that everyone can find a toy that suits their needs and desires. In addition to providing safe and enjoyable products, we also prioritize the privacy of our customers. All orders are shipped discreetly and confidentially, without any indication of the contents inside. We understand the importance of discretion when it comes to adult toys, and we are committed to ensuring our customers can shop with confidence. Our goal is to provide a diverse range of products that cater to all preferences and needs, from beginners to experienced users. Overall, Fleshy is committed to providing a safe and enjoyable experience for all of our customers. We believe that exploring one's sexuality can be a positive and empowering experience, and we are dedicated to helping individuals achieve that through the use of our high-quality and safe adult toys.
Contact info
United States
- support@getfleshy.com
- getfleshy.com
4.3
Excellent
551 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Stopped working in less than 5 minutes
Stopped working in less than 5 minutes. Quite an expensive disappointment. Just buy a Handy.
22 February 2025
Unprompted review
Reply from Fleshy
Hello Eric, We're truly sorry to hear about your experience. We strive to provide high-quality products, and we regret that this one didn’t meet your expectations. I see that you've already reached out to our support team, and return instructions have been sent to you. Please follow the provided process, and we’ll make sure to assist you promptly. If there's anything else we can do to help, feel free to reach out—we appreciate your feedback!
Outstanding product and Leah’s customer service!
I love my fleshy pro but had a small problem with it so I contacted Leah in customer service. She was awesome!!! I sent her a video showing her what it was doing and she responded immediately and said they would send me a replacement! Leah is awesome and this company is too! Thank you Leah!
17 February 2025
Unprompted review
Reply from Fleshy
Hi Bob, Thank you so much for your kind words! We're thrilled to hear that you love your Fleshy Pro and that Leah was able to assist you quickly. Customer satisfaction is our top priority, and we’re always here to help. We appreciate your support and hope you enjoy your replacement!
Hands down the best customer service…
Hands down the best customer service experience I've ever had! Fast, reliable and incredibly friendly. They went above and beyond to make sure everything was smooth and stress-free. If only all customer support teams are this great! I can't wait to receive my new toy! Thank you for such an amazing experience!
13 February 2025
Unprompted review
Reply from Fleshy
Hello there, Thank you so much for your kind words! We're thrilled to hear that you had such a great experience with our support team. Making things smooth and stress-free is always our goal, and we truly appreciate your support. We hope you love your new toy—enjoy!
The Fleshy Pro was not very stimulating…
The Fleshy Pro was not very stimulating for me. I then purchased a Thrust which works much better. However, that's a lot of money to spend to determine which product works as advertised.
6 December 2024
Unprompted review
Reply from Fleshy
Hello there, We appreciate your honest feedback! We understand that personal preferences can vary when it comes to stimulation, and we're glad to hear that the Thrust has been a better fit for you. We’re always working to improve our products and provide a great experience for our customers. If you ever have any questions or need recommendations in the future, feel free to reach out—we’re happy to help!
Great customer service
Wow! I am so impressed with their customer service! We had an issue with our breaking but all I had to do was send them a video of the damage and they are shipping me a replacement under warranty right away! I highly recommend this company.
15 January 2025
Unprompted review
Reply from Fleshy
Hello Julia, Thank you so much for your kind words! We're happy to hear that you had a great experience with our customer service team. Taking care of our customers is our top priority, and we’re happy we could quickly resolve the issue for you.
Your recommendation means the world to us, and we’re here anytime you need assistance. Enjoy your replacement, and thank you for choosing us!
Best products and outstanding customer service.
Best product ever, fast shipment, and the customer service was excellent. They went the extra mile to make sure I was squared away. I highly recommend them. I am a customer for life now.
8 January 2025
Unprompted review
Reply from Fleshy
Hi TJ, Thank you so much for your amazing review! We're thrilled to hear you’re loving the product and had such a great experience with our customer service team. Going the extra mile for our customers is what we strive for, and knowing we’ve earned your trust and loyalty means the world to us. We’re excited to have you as a lifelong customer!
Great customer support.
Even though I've experienced two failed Fleshy Pro units so far, the rapid response from customer service to send me a second replacement unit was superb. For this reason, I would not hesitate to purchase products from this company again.
7 January 2025
Unprompted review
Reply from Fleshy
Hi Richard, Thank you for sharing your experience! While we regret the issues you faced with the Fleshy Pro units, we're glad our customer service team could address the situation promptly. We constantly strive to improve, and feedback like yours helps us do that. Thank you for your patience and support!
Great customer service!
Great customer service!
They responded to my question and resolved it very quickly.
Very great company to work with!
6 January 2025
Unprompted review
Reply from Fleshy
Hello Mike, Thank you for your feedback! We’re so glad we could resolve your question quickly and provide you with a positive experience. Your support truly means a lot to us, and we appreciate your trust!
This shops customer service is top…
This shops customer service is top notch. I will be doing future shopping with them.
6 January 2025
Unprompted review
Reply from Fleshy
Hello Jason, Thank you so much for the kind words! We're thrilled to hear you had a great experience with our customer service. It's always our goal to provide the best service possible, and we look forward to serving you again in the future. Your support means a lot to us!
I purchased one coz a buddy of mine got…
I purchased one coz a buddy of mine got one LOL.
I put a wrong address and emailed support immediately. Leah the manager is a life saver and changed it ASAP. Tjank you!
23 December 2024
Unprompted review
Reply from Fleshy
Thank you for sharing your experience! We're so glad Leah was able to help with the address change quickly. We’re always here to assist you, and we appreciate you trusting us for your purchase. If you need anything else, don't hesitate to reach out! Enjoy your new device!
I received a broken device and emailed…
I received a broken device and emailed customer support. Leah the manager did her best to assist me and sent me a new unit. Great job!
22 December 2024
Reply from Fleshy
Hello Edward, Thank you so much for your kind words and for sharing your experience! We’re glad Leah was able to assist you and resolve the issue promptly. Your satisfaction is our top priority, and we’re happy to have been able to make things right. Enjoy your new unit, and don’t hesitate to reach out if you ever need further assistance!
Greatest customer service customer service and fast…
Great customer service and fast response!
22 December 2024
Unprompted review
Reply from Fleshy
Hello Peter, Thank you so much for your kind words! We're delighted to hear that you had a great experience with our customer service. If there's anything else we can assist you with, please don’t hesitate to reach out.
Was nice when it was working
Was nice when it was working. Lasted 6 months before it stopped sucking. I think some oil, or water might have leaked into the motor.
1 July 2024
Unprompted review
Reply from Fleshy
Thank you for taking the time to leave your review and share your experience. We're sorry to hear about the issue with your device. Please reach out to our Customer Support Manager, Leah, at leah@getfleshy.com. We're committed to addressing your concerns and doing our best to make this experience better for you. Thank you for giving us the opportunity to assist you!
Don't believe the hype
Don't believe the hype. Ordered for (what would have been) outstanding bachelor party gag gifts. Placed order well before shipping cutoff time on a Friday. Should have shipped UPS 2nd Day Air (as stated on website) that same day. However, with no explanation, item was held until the following week, and shipped USPS. Response from "Paris" was nonsensical. Something about not meeting cutoff time and trying to ensure quickest delivery. USPS is not faster than UPS 2nd Day. She did apologize for the "confusion," as if I didn't have timestamped emails and couldn't do math in my head. Requested refund for UPS 2nd Day Air shipping and was refused. All initial order confirmation emails substantiated the fact that the order was placed well in advance of Friday cutoff time for UPS pickup. Politely asked (again) that UPS delivery fee ($9) be refunded, and never heard back. Since order had not yet shipped (USPS label created, but order not yet shipped), I requested the order be canceled. Again -- never heard back. Canceled through bank. LOL...this was not at all worth my time typing emails to Fleshy. However, I wanted to provide an honest review for you folks. If you're looking to do something "different" for a bachelor party, just hire a handful of female midget strippers. I wish that's what I had done in the first place.
17 December 2024
Unprompted review
Reply from Fleshy
Thank you for taking the time to share your experience, and I truly apologize for the issues you encountered. I completely understand your frustration, and we want to make things right.
To address your concerns in more detail, please email our Customer Support Manager, Leah, at leah@getfleshy.com. She will personally review your case and work on resolving this issue to your satisfaction.
While UPS 2-Day Air is typically our preferred shipping method, the final decision can depend on our warehouse's assessment of the destination. For locations within the same state as our Texas warehouse, USPS or another shipping method may be used if it ensures timely delivery.
I believe Paris, one of our top customer reps, refunded your shipping fee. If that has not been the case or if it did not meet your expectations, we are more than happy to assist further. Please don’t hesitate to contact Leah so we can provide the support you deserve.
Thank you again for bringing this to our attention, and we appreciate your patience as we work to address your concerns.
Great toy and fantastic customer…
Great toy and fantastic customer service.
16 December 2024
Unprompted review
Reply from Fleshy
Hi Dama, Thank you so much for the kind words! We're glad to hear you love the toy and had a great experience with our customer service. If you need anything else, feel free to reach out!
Quality Products and Excellent Support!
I had a small problem with a product I purchased from them and their support staff quickly responded to the issue and sent me out a replacement product without the hassle of returning the defective one. I just tossed it out. Top notch support and quality products will definitely create return customers!
12 December 2024
Unprompted review
Reply from Fleshy
Thank you so much for your kind review! We're so pleased to hear that you had a great experience with our support team and that the resolution was hassle-free. We always strive to provide top-notch service and quality products, and it means the world to us that you're happy with your experience. If you ever need anything else, don't hesitate to reach out—we're here for you!
Responsive and Helpful support
The Customer Support rep Paris was super helpful and responsive. Only a small part was broken, but they sent me an entirely new product replacement.
9 December 2024
Unprompted review
Reply from Fleshy
Hi Tyler, Thank you so much for your kind words! Paris truly is a superstar at what she does, and we're thrilled to hear she could assist you so effectively. Your satisfaction means the world to us, and we’re always here to help. If there’s anything else you need or any way we can further improve your experience, please don’t hesitate to email us. Thank you again for choosing us!
Great Customer Service
When my Fleshy Pro broke due to a malfunction, Paris R gave great customer service and was quick and polite! 5 stars for her and 5 stars for the Fleshy Pro. The item works well and I have a few sleeves for it and it definitely feels great. 👍🏻
3 December 2024
Unprompted review
Reply from Fleshy
Hello Christopher, Thank you for your kind words! We're thrilled to hear that Paris R. could assist you quickly and professionally. We're also glad you're enjoying the Fleshy Pro and your sleeve collection—it's great to know they're meeting your expectations. If you ever need anything else, don’t hesitate to reach out. We're happy to have you as part of the Fleshy family!
Great Customer Service
My item had a short in it, and customer service was quick to respond giving directions on how to make the return. Paris, in customer service, followed thru with the return and the refund. The customer service has been as good as any company I've ever dealt with.
17 November 2024
Unprompted review
Reply from Fleshy
Hello Eric, thank you for sharing your experience! We're sorry to hear about the issue with your item, but we are so pleased that our team, especially Paris, was able to assist you promptly and effectively. Ensuring our customers are well taken care of is always our top priority. We truly appreciate your kind words and your support!
Doesn't finish the job.
It looked really promising but there just isn't enough stimulation. I've tried it 5 times and it's never done it's job if you know what I mean. So now it's used. Is there a warranty or guarantee so I can get my money back?
Additionally, there really weren't any detailed instructions on how to use it. Maybe I'm not using it correctly. Is there a link to more detailed instructions?
19 November 2024
Unprompted review
Reply from Fleshy
Hello Caleb, We're truly sorry to hear that the product hasn’t met your expectations. Your satisfaction is very important to us, and we’d like the opportunity to make this right. Please email us at support@getfleshy.com, and our team will be happy to assist you further, whether it’s providing more detailed usage instructions or exploring possible solutions. Thank you for reaching out, and we’re here to help!
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