Getaflight Reviews 

11,129
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 784 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the support team for being extremely helpful, professional, and patient when assisting with flight arrangements, answering questions, and resolving minor booking glitches. Travelers find the platform very straightforward to use, noting that reservations and ticket confirmations are always handled quickly, smoothly, and efficiently. Some people were dissatisfied with unexpected price increases, sudden notifications regarding flight availability, and changes happening shortly after completing their initial purchase. A few reviewers also mentioned encountering surprisingly high extra fees for luggage alongside unexpected modifications to their selected travel classes and dates.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting team members who go above and beyond... See more

Booking process

People report positive experiences with the booking process, highlighting how easy and straightforward the... See more

Service

Reviewers mention positive feedback about service, expressing deep satisfaction with agents who go above and... See more

Customer service

Customers had great satisfaction with customer service, frequently highlighting supportive representatives... See more

Price

Reviewers highlight ambiguous aspects of price, as opinions are sharply divided on the cost of the flights.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stella is a really helpful, professional sales person who showed a huge amount of patience with booking our flights. Despite several issues our end, Stella was an absolute legend and top, top sales pe... See more

Rated 5 out of 5 stars

Excellent customer service from Charles on our flight only booking. There was a glitch in the system during the booking process but it was sorted promptly and professionally. I wouldn't hesitate to bo... See more

Rated 5 out of 5 stars

Very good service and competitive prices for the flights that I booked. Amber in Customer Service was particularly very helpful to me and flexible.

Rated 5 out of 5 stars

Spoke to a lovely man called Demi Robinson he sorted out with efficiency I needed for our flights He was very thoughtful and made sure I was happy with everything He even phoned me me to book ou... See more


Company details

  1. Travel Agency
  2. also in
  3. Airline Ticket Agency
  4. Flights Search Site
  5. Tour Operator
  6. Travel Aggregator

Written by the company

We are proud to be one of the leading independent Long Haul Travel Specialists, providing exceptional packages to Florida, the US and the Caribbean, the Far East, Middle East and Indian Ocean. With over 50 years of staff experience between us, we bring together the world’s most fascinating destinations, finest hotels, and imaginative tours. Being fully licensed by ATOL and IATA, and part of the world choice consortium, our services provide clients with the extra reassurance and protection required when booking their holidays.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(11,129)

727 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent / 10 out of 10

Harry Stark was incredibly helpful in resolving my flight issue. He patiently confirmed my new travel date, provided accurate information, and delivered the service promptly. His support made the whole situation much smoother and far less frustrating for me. Great service, excellent understanding — I really appreciate his help.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

I Had some questions regarding a flight…

I Had some questions regarding a flight that I had booked and needed some advice and Stella was excellent and very informative, also very patient when dealing with my request.
I was promised a message via what’s app for an update a couple days later and Stella was sure to reply .
Very helpful and a credit to the team

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from Charles…

Excellent customer service from Charles on our flight only booking. There was a glitch in the system during the booking process but it was sorted promptly and professionally. I wouldn't hesitate to book with Charles again. A great example of an agent who goes above and beyond.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience

I used this company for the first time recently to book flights to visit family in New Zealand. The process was quick and straightforward. After my booking had gone through I was telephoned by the lovely and very patient Russell who informed me that my outbound flight would need to be changed due to the flight being overbooked. This was all managed by Russell and at no extra cost to myself. I would recommend Getaflight based on my first experience with them.

1 September 2026
Unprompted review
Rated 4 out of 5 stars

Charles was great at dealing with my…

Charles was great at dealing with my issue. He was very prompt and listened to understand my issue and to resolve it swiftly. My only issue that they don't seem to have an up-to-date ATOL license

31 August 2026
Unprompted review

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