Delivery delayed by Fed Ex and floods. Packaging not sufficiently taped on bottom. Items could have fallen out. Product excellent and well priced
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good price. Prompt delivery. But no phone number and no response to emails. Don’t expect a personal service.
Company replied
Lived nearby for years but have never been into George Browns Chesham before. Went in for a mower earlier in the week, which wasn’t in stock, so was ordered and arrived 2 days later. The machine was... See more
Company replied
Prompt delivery, although the strimmer arrived poorly packed and missing a harness. However…the help from the support team was truly superb - prompt, helpful and going a step beyond to rectify the i... See more
Company replied
Company details
- Agricultural Product Wholesaler
- Agricultural Service
- Garden
- Grounds Maintenance Service
- Lawn Mower Repair Service
- Plant and Machinery Hire
Written by the company
Welcome to George Browns Ltd - specialists in Groundcare, Garden & Agricultural machinery and equipment for six generations. You can find out George Browns stores in five locations, covering Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Leicestershire, Oxfordshire, Northamptonshire, North London, Warwickshire and West Midlands.
Contact info
Unit 5b, Grovebury Road, LU7 4SF, Leighton Buzzard, United Kingdom
- 01525 372062
- onlinestore@georgebrowns.co.uk
- georgebrowns.co.uk
4.3
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Quick. efficient, and accurate
Product as described. Efficiently despatched and received. Good price
22 July 2024
Reply from George Browns
Your feedback is appreciated. Thank you
Reply from George Browns
Thank you for choosing George Browns Limited
Great service from ordering to dispatch and delivery
Good website, easy to get information about product I was looking for. Ordering very efficient.
Confident of site security and excellent dispatch.
26 July 2024
Reply from George Browns
We appreciate for your kind review and positive comments. Thank you for choosing George Browns Ltd.
Brilliant!
Spoke to customer service, very helpful. Placed order online for Stihl KM56RCE and hedge cutter attachment. Delivery next day and received within the delivery window. Couldn't have gone any better. Thank you.😁
2 August 2024
Unprompted review
Reply from George Browns
Thank you for taking the time to give us your positive feedback. This is much appreciated. We're pleased that you are happy with our service.
Delivery and packing good
22 July 2024
Reply from George Browns
Thank you for the review. Always appreciated.
Good service but watch the delivery company.
The service from you was very good. The only thing to let you down was the delivery company. Said they would deliver Friday morning but then an email Friday lunch time to say it's been moved to Monday. When it came the box was bashed a bit and a packet of screws fell out. Luckily it was just on our drive and nothing else was missing. Product excellent.
25 July 2024
Reply from George Browns
Thank you for your review. We have changed our courier a few times. Unfortunately, they all seem to have their own problems. The one we currently use is better than most. We always pass feedback to our local account manager.
Reply from George Browns
Thank you for your review and recommendation.
Ordered a stihl hedge cutter and…
Ordered a stihl hedge cutter and received it within 5 days. Great service and a great product
11 July 2024
Reply from George Browns
Thanks for your great feedback.
Reply from George Browns
Many thanks.
Reply from George Browns
Thank you for your kind review.
Very good product
Very good product. slightly disappointed with paperwork enclosed. Delivery punctual and efficient
12 July 2024
Reply from George Browns
Thank you for your review. If we can assist with the paperwork issue, please let us know. onlinestore@georgebrowns.co.uk
Excellent service
I have not used George Browns before but they gave great service at a good price. I would definitely use them again
4 July 2024
Reply from George Browns
Thank you, much appreciated.
Reply from George Browns
Many thanks
Brilliant customer service
Brilliant customer service, professional and do what they say they are going to do - unlike so many other garden machinery “specialists”.
I would highly recommend.
2 July 2024
Reply from George Browns
Thank you for your kind review.
Reply from George Browns
Thank you for your positive review.
Excellent Service - Purchased the STIHL HLA 66 Long Reach…
Purchased the STIHL HLA 66 Long Reach Hedge Trimmer, STIHL AL 500 Hi Speed Charger & STIHL AP300S batteries from GeorgeBrowns, excellent product, great website with all item details and stock availability. Very competitive pricing and fast collection. High recommended.
28 June 2024
Reply from George Browns
Many thanks for your order and positive review. This is always appreciated.
Reply from George Browns
Thank you for your review, much appreciated.
The purchase was delivered with out two…
The purchase was delivered with out two essential components, I phoned they delivered but the wrong components , I hope to get lucky on the third delivery from them, very frustrating
27 June 2024
Reply from George Browns
Sorry you had issues with your order. Hopefully, this is now resolved. We have taken steps to make sure this doesn't happen again.
Excellent Experience
Our in store and online experience was excellent throughout. Helpful staff and good stock in store. Ordered a Stihl mower package online and received next day.
19 June 2024
Reply from George Browns
Many thanks for your positive review, always appreciated.
Reply from George Browns
Many thanks for your positive feedback
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