George Browns Reviews 

232
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and prompt delivery, noting items often arrived quickly. Many people also highlight the excellent service, with staff described as knowledgeable and helpful. Consumers consistently find prices competitive and offering great value. However, some customers also noted issues with their orders. A few reviewers experienced products arriving with missing parts or incorrect items. Others mentioned difficulties with delivery, including unexpected extra fees or packages not being received as expected. Occasional comments also highlighted insecure packaging or a lack of response from customer service.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Customers had ambiguous experiences with product quality and delivery, with many expressing satisfaction with... See more

Service

Clients share positive opinions on service, consistently describing it as great, excellent, quick, and... See more

Price

Reviewers highlight positive aspects of price, often finding products to be well-priced, competitive, and... See more

Order

Consumers find the ordering process to be ambiguous, with some reviewers reporting a simple, user-friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery delayed by Fed Ex and floods. Packaging not sufficiently taped on bottom. Items could have fallen out. Product excellent and well priced

Company replied

Rated 4 out of 5 stars

Good price. Prompt delivery. But no phone number and no response to emails. Don’t expect a personal service.

Company replied

Rated 5 out of 5 stars

Lived nearby for years but have never been into George Browns Chesham before. Went in for a mower earlier in the week, which wasn’t in stock, so was ordered and arrived 2 days later. The machine was... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery, although the strimmer arrived poorly packed and missing a harness. However…the help from the support team was truly superb - prompt, helpful and going a step beyond to rectify the i... See more

Company replied


Company details

  1. Agricultural Product Wholesaler
  2. Agricultural Service
  3. Garden
  4. Grounds Maintenance Service
  5. Lawn Mower Repair Service
  6. Plant and Machinery Hire

Written by the company

Welcome to George Browns Ltd - specialists in Groundcare, Garden & Agricultural machinery and equipment for six generations. You can find out George Browns stores in five locations, covering Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Leicestershire, Oxfordshire, Northamptonshire, North London, Warwickshire and West Midlands.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

232 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(232)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

To be honest

To be honest, we were extremely disappointed that there had not been a proper check of the strimmer and all its constituent parts before it left your premises. Parts were (and remain) missing and despite repeated emails to the gentleman who we were dealing with, no response was received. We subsequently learnt that he had left the company but it would appear that no provision was made to cover his work in his absence. However, when my wife spoke to you yesterday, she was impressed by your friendly manner and the fact that you are looking to address the issue.

1 April 2025
George Browns logo

Reply from George Browns

Hello, thank you for your review. We are working to resolve this issue and we apologise for any inconvenience this will have caused.

Rated 5 out of 5 stars

I purchased a STIHL scarifier cordless

I purchased a STIHL scarifier cordless. From George Browns. It was the cheapest on the Internet, in some cases nearly £100 cheaper.
Nick sent me an email to say that they have only the display model and more is coming in the following week. I agreed to wait, but two days later brand new STIHL scarifier cordless arrived. I was very happy with the purchase. Can’t fault George Browns at all.

31 March 2025
George Browns logo

Reply from George Browns

Thank you for your kind words, enjoy your new Scarifier!

Rated 5 out of 5 stars

Fast delivery

Fast delivery. All good.

24 March 2025
George Browns logo

Reply from George Browns

Thank you for your kind words

Rated 1 out of 5 stars

Sent out strimmer in a broken box and…

Sent out strimmer in a broken box and the handles are missing. Tried emailing and have had no response, have rung your online sales number multiple times and it has never been answered. Easily the worst online shopping experience I’ve ever had

26 March 2025
George Browns logo

Reply from George Browns

Hello, we have emailed you regarding this issue. We hope to find a resolution soon. We are sorry for any inconvenience this will have caused.

Rated 5 out of 5 stars

Seamless process

Great price, simple online transaction and delivery within a couple of days.

18 March 2025
George Browns logo

Reply from George Browns

Thank you for your Feedback, we hope you enjoy your product

Rated 5 out of 5 stars

Great new lawnmower

I ordered a lawnmower online.
It was delivered quickly without fuss.
The order process was simple and easy to navigate.
My Al-Ko mower is everything I hoped it would be.

11 March 2025
George Browns logo

Reply from George Browns

Hello, thank you for your kind words. We are happy you are pleased with your product. Happy mowing :)

Rated 1 out of 5 stars

NEVER AGAIN

NEVER AGAIN
They didn’t answer two emails from me or three phone calls. Phone calls go through to an answer machine with a message something like “we can’t take your call right now and you can’t leave a message so call back later”. I gave up after 3 calls - at the wrong location.

14 January 2025
Rated 1 out of 5 stars

I feel misled

Misleading on line advert describes it as stihl GTA mini system but when you are sent to via link to Browns website it changes in small writing to shell only.
There phone system only has a message saying you cannot leave a message and phone back. After numerous attempts I resorted to emailing them and await a reply. My query urgent as depot I collected from closes down in 2.5 days. Ordered online and collected from Leighton Buzzard

22 January 2025
Unprompted review

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