Geoffrey Insurance Reviews 

I am extremely disappointed with the service I have received from Geoffrey Insurance.

I renewed my car insurance policy in March, and the policy documentation clearly stated that the cancellation fee would be £60. Recently, I purchased a new vehicle and contacted Geoffrey to update my policy. However, I was informed that they would not insure my new vehicle simply because it is brand new.

As Geoffrey has refused to provide cover for my new vehicle, I find it unfair that I am being charged not only the £60 cancellation fee but also an additional three months’ premium and a further charge of approximately £40, which has not been clearly explained to me.

I feel that I am being unfairly penalised for a situation that is entirely outside of my control. I did not choose to cancel my policy without reason; rather, Geoffrey has declined to insure my replacement vehicle, leaving me with no option but to seek insurance elsewhere.

Absolute rip off company
Increased my insurance from 24 to 46 per month after changing car,even though not much difference in car
Then charged 25 on top for the privilege
Rip off Britain in full mode

Really straight forward no waiting ages in a phone queue waiting for an adviser was all sorted out Really fast and I was covered A++ highly recommended

Geoffrey, car insurance is one of the worst companies to go with.I had one accident since I was with this company.I should have had ten years now. but I have now got one years, no claims bonus.So please do not go with this company ever

Biggest scammers they put you on automatic insursnce renewal charge you much more than the best price on the market and then charge You £25 plus a the days insurenced to cancel will not be using them again.

Called today to cancel my policy as I have a new car.
The initial conversation was to my horror but after escalating to the complaints team, Kirsty took over with a swift resolution and to be honest, after giving a 1 star at the beginning, I would try and raise that to a 5. But the 1 star is locked in.
Kirsty, you’re entire approach and management is superb.

No words can do justice as to how bad this insurer is. They charge an extortionate fee to cancel insurance policy, the staff are very rude over the phone and really unclear. Even if they give you the cheapest quote it is definitely not worth insuring yourself with this joke of a company.

Thank you to Vicky for sorting out a new policy for me. Great service by her.

Brilliant service

Is my first time to be covered by this insurance but from the application up to the time I have secured cover it was easy process price was reasonable from other quotations I received I believe I am on the right people or organisations thank you keep it up

The most disgusting, annoying, frustrating, repetitive, incompetent bunch of time wasting idiots that I have ever come across. As I am trying to deal with this problem, i am so angry, that i am again writing this review on this BS company. I am 1h45mins on trying to change a vehicle on the policy. After speaking with 3 people, all being as incompitent as each other and simply just hanging up the call because they cant do the job. Obviously i am left frustrated. I am picking up my new car at 5 and I cannot get it insured. You are an insurance company, what is it that you find difficult about insuring vehicles? You should be shut down, you should not be a business. You cannot frustrate people like this. I could come in without any training and do better job and give better service than your people are giving now. Absolutely atrocious. You deserve a zero rating.

I bought a new car and wanted to move my current policy over to it. Sadly their underwriters didn't cover my new car, which is a big one to be fair. I spoke with Angel on the phone, she went through everything with me, was super helpful. The whole process of getting my NCD, cancelling the policy, working out the early termination charges etc was entirely painless and very well explained. I will miss these guys as insurers! They were the cheapest around, answered the phone when you needed to call, and the one time I had to speak with someone I got someone great. Thanks Angel! We've all had customer support experiences are that are mid, but today was friendly, professional, and concise: much appreciated.

Set all my policy up and a week later got an email to say my pass date was wrong on my application so they were cancelling my policy and I was going to be charged a cancellation fee and an arrangement fee all because of a slight error! Refused to insure me

Very nice I like it

I am on my second year of insurance with Geoffrey and then purchased a new car. On checking they couldn’t give me a competitive quote so went with another provider. The online portal for documents etc is very good but I needed to talk to someone about either amending or canceling the current policy. (Last Friday) the chat was unavailable and I have poor signal on my mobile at home. So tried again tonight chat working…. But the quote given was extortionately high…. I had to pay a £60 cancellation fee and a £25 fee for something else…………..really annoying ! really disappointed that they couldn’t give an existing customer a better quote, and the fees are way to much. Who can afford £85 to cancel a policy 😡🤯it’s pure greed. Someone has to push a button , file some paperwork they are sitting there being paid to take calls, give quotes and amend policies how does that cost more to cancel a policy. I will never go with Geoffrey insurance again even if it’s the cheaper quote next time ! Blooming skint now -it’s financially tough out there now and the fat cats are defo getting fatter out of unnecessary fees!

Thank you very much, much appreciated.

Been with them for a while, not made any claims yet renewal increase from £52 to £67, not given any reason. Terrible customer service