GenuineTools.com Reviews 114

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent prices, often noting they are significantly lower than typical retail stores and offer great value for money. The products received are frequently described as brand new, in original packaging, and exactly as advertised, with many appreciating the quality and authenticity of the tools. Reviewers also highlight the fast and prompt delivery service, with many orders arriving quickly, even during holiday weekends. However, some customers also noted that while the products were new, the boxes had been previously opened, or the items were not always in a sealed box as advertised. A few other people also felt that shipping was a little slow in some instances.

What people talk about most

Price

Users describe positive interactions with price, consistently highlighting great and competitive pricing for... See more

Product

Reviewers highlight positive aspects of product, consistently praising the great value, quality, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting the quick and fast shipping... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Value for money

People report positive experiences with value for money, consistently finding great prices for professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a set of Milwaukee power tools during the Labor Day sale 2025. I was slightly apprehensive since the price was significantly lower than the typical retail place (Home Depot). The item sh... See more

Rated 5 out of 5 stars

I purchased the Milwaukee M12 2505-22 4 in 1 Installation driver at the lowest possible price new in box.No tax & free shipping. I received a free shipping code because I had purchased a Milwaukee... See more

Rated 5 out of 5 stars

You need to check out Genuine Tools.com if you're into Milwaukee M18 & M12 tools as they offer the best discounted prices around.My third purchase and I'm constantly checking the website for new de... See more

Rated 5 out of 5 stars

My second time since first was so positive. They came through again. Quick delivery , great price ,item worked as was advertised, will check them out again in the future for more tool related issues.... See more


Company details

  1. Hardware Store

Written by the company

At GenuineTools.com, we are dedicated to supplying the highest quality equipment, tools, electronics to world-wide resellers and consumers. We obtain all of our stock from authorized distributors and we have spent decades building relationships that enable us to secure the best prices. Everything you get from us is brand new and ships in original, factory-sealed, retail packaging. Your purchase is protected by a 30-day money-back guarantee. With decades of experience, we pride ourselves on our commitment to innovation, reliability, and excellence. We really appreciate your business!


Contact info

4.8

Excellent

TrustScore 5 out of 5

114 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Price

Great Price! Product arrived in perfect condition, and I was able to get all the components normally found (ie: a wrench, battery, battery charger and contractor's bag) in a set for substantially less $$ than Milwaukee's combo deals found online.

13 February 2026
Unprompted review
Rated 4 out of 5 stars

New but open box

Ordered Milwaukee 2562-22 stubby impact wrench and 2522-20 cut off saw. Pricing was substantially cheaper than other retailers. They are advertised as, “ Brand new in original, sealed retail packaging. Manufactured by Milwaukee®.” The package and tools are in perfect condition but both boxes had been previously opened. Will still purchase from them again.

27 January 2026
Unprompted review
Rated 4 out of 5 stars

Be aware of packaging. My only concern.

The product I ordered came in in a timely fashion. I was also able to track my item. My only issue is. It's not boxed. Comes in the original box. So if you live in an area with porch pirates
. Be aware. They will know exactly what they are taking. Luckily I live in an area where that is uncommon.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

New Milwaukee 18v battery

Found a Milwaukee 18v battery and made the purchase. Item came in on time, in new condition & in the original package per the description. Charged it up and had its first use this weekend. Works like a champ! Would trust and purchase again from this seller!

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Great people at tech support

Great people at tech support. Excellent company and they have great deals that they ship out the next day. Only problem is you have to make up your mind quick These good deals sell out quickly. They are on my favorite sellers list.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

I was apprehensive about ordering

I was apprehensive about ordering a tool from a website that I've had no previous knowledge of and had tools at such a good price. I did my research, took steps to protect myself, and placed the order. Everything went smooth, the order process, order acknowledgements, shipping notification, tracking number, delivery confirmation, and receiving a new tool exactly as described. I would not hesitate to buy from them again.

14 October 2025
Unprompted review

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