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Hardware Decor Reviews 633

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TrustScore 5 out of 5

4.8

Hardware Accessories Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, often noting that items arrived in perfect condition and met or exceeded expectations. Many consumers highlight the ease of the ordering process and the quick delivery times, with some orders even arriving ahead of schedule. The customer service is consistently described as helpful, polite, and efficient, with real humans answering calls and assisting with order corrections and inquiries. However, some customers also noted issues with missing or incorrect items in their orders, such as shorted brackets or missing poles. A few people were dissatisfied with the company's policy regarding claims for missing parts, especially when the notification period was missed, leading to additional costs for the customer.

What people talk about most

Product

Customers consistently note positive experiences with product quality and availability. Many reviewers praise... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and efficient,... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the fast and quick delivery, with some... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our order of oval closet rods and brackets arrived ahead of schedule and everything was packaged extremely well so that the 8’ aluminum rods would arrive safely. The brackets and little pieces were ev... See more

Company replied

Rated 5 out of 5 stars

I had no idea how to order and if I was even order the right items for what I needed done! The woman who helped was amazing!! She was patient, knowledgeable and kind. I could not have ordered without... See more

Company replied

Rated 5 out of 5 stars

I called customer service with a question I needed answered before I could place my order, and I was amazed that a REAL HUMAN answered the phone, and provided the info I needed. After visiting thre... See more

Company replied

Rated 5 out of 5 stars

I do not have my order yet but so far the experience has been excellent. I placed an order over the weekend and learned afterwards that I made an error on the order. I sent a message using the web s... See more

Company replied

Company details

  1. Hardware Accessories Store

About Hardware Decor

Written by the company

We carry world class closet rods, rod hangars, as well as all types of closet and Sliding cabinet door hardware. Free Custom Cutting on Closet Rod. Most orders ship within 24 hours. Trade discounts also available.
Closet Products
Wardrobe Lifts
Cabinet Products
Home Hardware

Quick Order Processing Time

Written by the company

Most Orders Ship the Same Day
Most of our Orders we get by Noon Eastern Time ship the same day (Mon - Fri), and if not, then the next business day

Contact info

4.8

Excellent

TrustScore 5 out of 5

633 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

HIGHLY recommended!

I researched for days for oval clothes rods, and ended up buying from Hardware-decor.com and HIGHLY recommend them. Amazon and others offer custom cuts, etc but they're WAY overpriced for what you get. Hardware-Decor.com cut perfectly, and shipped crazy fast. I think I got it a day or two at most after I ordered!

22 April 2026
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Reply from Hardware Decor

Thank you so much David! We couldn't be happier to hear you loved everything.

Rated 5 out of 5 stars

End Caps In Stock!

Your Website is easy to follow and orders go in well! You have the product we need and in Stock! Service is great, and the order is shipped on time, everytime!

28 April 2026
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Reply from Hardware Decor

Happy to hear you love us! Thanks!

Rated 5 out of 5 stars

cabinet make

Easy to use website, order and follow up emails on shipping very helpful!

27 April 2026
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Reply from Hardware Decor

Amazing to hear! Thanks Jari!

Rated 4 out of 5 stars

It’s been “different “….

It’s been “different “….. the order process with Hardware Decor was perfect. Sadly, to save money, we selected the USPS shipping (the others were more than double the USPS price) and got caught in weather conditions, employee turnover and government bureaucracy that the postal service is notorious for. But this company did everything they could to update us and keep us in the loop. After 3 weeks, we are expected to receive the item today. Yay!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

I had no idea how to order and if I was…

I had no idea how to order and if I was even order the right items for what I needed done! The woman who helped was amazing!! She was patient, knowledgeable and kind. I could not have ordered without her help, and I also had to call her several times. She truly deserves a medal for dealing with me. I can’t remember her name. But thank you for having an exceptional employee!!

9 April 2026
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Reply from Hardware Decor

Thanks Debra! I personally packed your box and signed off on those custom cuts. Hope you love it!

Rated 5 out of 5 stars

Fast Shipping.

Fast shipping, and the items I order look as I expected and in good conditions. I definitely will order again.

23 March 2026
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Reply from Hardware Decor

That is so great to hear Priscilla! Thank You!

Rated 5 out of 5 stars

Coat hooks

Easy to order on line . Fast delivery.

12 March 2026
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Reply from Hardware Decor

Thanks Stephen! Happy to hear you had a easy time ordering online.

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