Found some Vivienne Westwood glasses that I missed first time round. Quick to checkout and arrived less than 24 hours later. Perfect condition & I am a happy customer.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Don’t often leave a review, but felt I had to for GenuineStyle. Purchased a pair of Oakleys which after a short time wearing lost the nose piece. Contacted the company and they spoke to Oakley and sor... See more
Company replied
I am delighted with my experience ordering from Genuine Style. The price for the Ralph Lauren sunglasses I was looking for was so competitive but I was anxious ordering from a website I didn’t know. I... See more
I purchased sunglasses online on September 7th, and 20 days later, they haven't arrived. Customer service assured me I would get them this week, yet there's still no sign. Last night, I contacted them... See more
Company replied
Company details
- Sunglasses Store
- also in
- Beach Clothing Store
- Clothing Store
- Fashion Accessories Store
- Glasses Store
- Outdoor Clothing and Equipment Shop
About Genuine Style
Written by the company
Genuine Style has over a decade of experience in the sunglasses industry and has worked hard to ensure we get the most premium shades for our customers.
We made it our mission to create a place where fashion-lovers could find authentic, luxury designer sunglasses under one roof.
The company has grown in popularity both nationally and globally, resulting in us expanding our our team, offering international shipping, and increasing our offering to include hundreds of high-end designer sunglasses.
We understand our customers and want to make it as easy as possible to match them to their perfect pair of sunglasses. To help with this, we have added a useful try-on feature to our website, offer fast and free delivery next day for UK orders before 2pm, and provide quick and secure payments.
Contact info
384 Linthorpe Road, TS5 6HA, Middlesbrough, United Kingdom
- customerservice@genuinestyle.com
- genuinestyle.com
4.5
Excellent
784 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice sunglasses with a good discount.
Nice sunglasses with a good discount.
Prompt delivery. Fuss free shopping. Will use again
29 September 2025
Reply from Genuine Style
Hi there,
Thank you for your review and for shopping with genuinestyle.com! We’re happy to hear you enjoyed the discount and prompt delivery. We look forward to your next visit.
Kind regards,
The Genuine Style Team
Don’t often leave a review
Don’t often leave a review, but felt I had to for GenuineStyle. Purchased a pair of Oakleys which after a short time wearing lost the nose piece. Contacted the company and they spoke to Oakley and sorted a replacement out. Great communication and support would highly recommend. Thanks
16 October 2025
Unprompted review
Reply from Genuine Style
Hi Phil,
Thank you for taking the time to leave a review and for choosing Genuine Style! We’re pleased we could help resolve the issue with your Oakleys. Your recommendation means a lot to us, and we’re always here to help if you need anything in the future.
Best regards,
The Genuine Style Team
Sunglasses purchased were exactly what…
Sunglasses purchased were exactly what we ordered and the perfect fit
13 July 2025
Reply from Genuine Style
Thank you for your review and for choosing genuinestyle.com! We’re glad to hear your sunglasses were exactly what you were looking for. We hope you enjoy them and look forward to serving you again.
Kind regards,
The Genuine Style Team
Great service, price matching and products
I found a pair of sunglasses that I was looking for. The team helped me placing my order and matched the price to another site. I got them faster from Genuine Style and would definitely buy again with them.
A big thanks to both Jenny and Richard for their help.
3 October 2025
Reply from Genuine Style
Thank you for your review and for choosing Genuine Style! We’re so pleased Jenny and Richard were able to assist you and that your sunglasses arrived quickly. We hope to help you again in the future.
Best regards,
The Genuine Style Team
Reply from Genuine Style
Good morning Mrs Burley,
We share your frustration that these arrived late, and that you did not receive the next day service that we paid DPD to provide for you on our behalf, however your review does more reflect a rating for DPD's service rather than for our own.
Your item was ordered in the evening and was sent out the very next day, as advertised and via the correct service. The one day delay that you experienced was due to an operational issue at DPD. We contacted all affected customers about this delay proactively.
We apologise on behalf of ourselves and DPD that DPD did not provide the experience that we would also expect them to.
Kind regards,
Richard
Genuine Style
Very efficient delivery
Very efficient delivery. Sadly i had to return the sunglasses as they didn't suit me. So I'll let you know how smoothly that goes when I've had a refund. ( I'm sure it will be just as efficient 🤞)
28 September 2025
Reply from Genuine Style
Thank you for your feedback and for choosing Genuine Style! We’re pleased to hear you found the delivery efficient, and we hope that the return process was just as smooth for you. If there’s anything else we can assist with, don’t hesitate to get in touch.
Best regards,
The Genuine Style Team
Mulberry sunglasses …
Easy to navigate site,plenty of options and great prices and fast delivery
27 September 2025
Reply from Genuine Style
Thank you for your review and for shopping with genuinestyle.com! We’re delighted to hear you found the site easy to use and were happy with the selection, prices, and delivery. We look forward to helping you again soon.
Kind regards,
The Genuine Style Team
Fast delivery and really good price
Fast delivery and really good price
I’m very pleased
24 September 2025
Reply from Genuine Style
Thank you for your review and for choosing Genuine Style! We’re so pleased to hear you were happy with the delivery and pricing. We hope to see you again soon.
Best regards,
The Genuine Style Team
Reply from Genuine Style
Thank you for your feedback and for shopping with genuinestyle.com! We’re glad to hear you were happy with the product and delivery. We look forward to assisting you again in the future.
Kind regards,
The Genuine Style Team
The order hasn't been delivered
I've ordered online the sun glasses on 7 September, I still haven't received my order ( after 20 days). The customer service promised that I'll receive my order during the current week, but still no trace of my order. I've wrote last night to the customer service to demand the refund.
7 September 2025
Reply from Genuine Style
Good afternoon Marina,
We take full responsibility for the untypically poor service you have experienced from us on this occasion and would like to apologise for this. I have already emailed you to apologise and resolve this, in addition to having issued a refund already too.
It is not our intention to mislead. This backorder product was ordered promptly but unfortunately we experienced a highly untypical delay from our supplier. Promises made were well intended but we would usually update further delays and can only apologise that this did not happen.
As previously, we have now refunded you. Please just reply to our email if we can help further.
Kind regards.
Richard
Genuine Style
Still waiting for my order
11 September 2025
Reply from Genuine Style
Hi, I can see this is a backorder item. There have been some delays with deliveries for Radley products. Sorry, you should have been updated already. We are also available via email at info@genuinestyle.com and via telephone in office hours for order updates and someone will contact you shortly with an update.
Reply from Genuine Style
Thank you for your review and for choosing Genuine Style! We’re thrilled to hear you were happy with the delivery, quality, and pricing. We hope to help you again soon.
Best regards,
The Genuine Style Team
Bought as a gift for my wife
Bought as a gift for my wife. Great service, placed order and received next day as expected. My wife loves the sunglasses so we're very happy
26 August 2025
Reply from Genuine Style
Thank you for your review and for shopping with genuinestyle.com! We’re so pleased to hear your wife loves the sunglasses and that the delivery met your expectations. We look forward to assisting you again in the future.
Kind regards,
The Genuine Style Team
Delivered the next day
Delivered the next day, all other sites had 5-10 days or more shipping. Great service!! Will be using again
2 September 2025
Reply from Genuine Style
Thank you for your review and for choosing Genuine Style! We’re glad to hear you were happy with the fast delivery and service. We look forward to helping you again soon.
Best regards,
The Genuine Style Team
Love them and best website to buy
Love them I don’t have words
I been using them since last year and every time I want to buy a new pair of sunglasses I always come to them. I had a question I emailed them and the quick response was amazing. Thank you Richard for the help and the amazing website you have
1 September 2025
Reply from Genuine Style
Thank you for your review and for shopping with genuinestyle.com, David, and sorry for our slow reply. We appreciate your support and custom and we hope to see you again soon.
Kind regards,
The Genuine Style Team
Great company, great choice!
Great company. Lots of choice and cheaper prices. Whats not to love. AND super quick delivery! No brainer. Will use this company again :-)
1 September 2025
Reply from Genuine Style
Thank you for your review and for choosing genuinestyle.com! We’re so pleased to hear you enjoyed the selection, pricing, and quick delivery. We look forward to helping you again in the future.
Kind regards,
The Genuine Style Team
Everything as it should be.
Competitive pricing and prompt delivery. The item was really well packaged too.
23 August 2025
Reply from Genuine Style
Thank you for your review and for choosing Genuine Style! We’re so pleased to hear you were happy with the pricing, delivery, and packaging. We look forward to assisting you again in the future.
Kind regards,
The Genuine Style Team
Brilliant selection and great prices
Brilliant selection and great prices. Arrived quickly with regular updates. Great customer service.
26 August 2025
Reply from Genuine Style
Thank you for your kind words and for shopping with genuinestyle.com! We’re thrilled to hear you enjoyed the selection, pricing, and service. We hope to help you again soon.
Kind regards,
The Genuine Style Team
Good products and range
Good products and range , easy to use ordering and prompt delivery.
27 August 2025
Reply from Genuine Style
Thank you for your review and for choosing Genuine Style! We’re delighted to hear you were happy with the product range, ordering process, and delivery. We look forward to assisting you again.
Kind regards,
The Genuine Style Team
Great price and fast delivery
27 August 2025
Reply from Genuine Style
Thank you for your feedback and for shopping with genuinestyle.com! We’re so pleased to hear you were happy with the pricing and delivery. We hope to assist you again soon.
Kind regards,
The Genuine Style Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.