GamesBay Reviews 

495
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, most reviewers were somewhat happy with their experience overall. Consumers often find the website reliable and simple to navigate, frequently highlighting instant delivery and receiving exactly what they purchased. Many people note that customer support is extremely fast, friendly, and helpful when resolving initial login troubles. However, some reviewers were not happy with receiving accounts that contained significantly fewer items, characters, or currency than advertised. A few other people also felt that customer service was completely unresponsive, leaving buyers without any meaningful assistance or refunds when issues arose. Additionally, shoppers mentioned facing difficulties accessing their purchases and experiencing problems with password recovery over time.

What people talk about most

Product

Users describe ambiguous interactions with product, as experiences vary significantly among consumers. Some... See more

Website

People report ambiguous experiences with website, as opinions are sharply divided regarding its reliability.... See more

Customer service

Customers consistently note negative experiences with customer service, highlighting frustration over... See more

Service

Reviewers express mixed feelings regarding the service, as experiences vary significantly between buyers.... See more

User experience

Consumers find user experience to be mixed, as some reviewers express great satisfaction with instant... See more

Reviews shaping this summary

Rated 3 out of 5 stars

My only problem is that they don't advertise what they promise. I would buy a $45-$50 account that promises 90k or 100k, but when I log in, I see little of what I was hoping to get. They talked to me... See more

Rated 5 out of 5 stars

I think this is a great website, although I've heard there were many scams, I still have received all my purchases with either extra primogems or the amount I paid for. Other than the one account whic... See more

Rated 5 out of 5 stars

Dipped my feet in a smaller account to test the waters and was pleasantly surprised. So I bought what I was looking for and got even more then I was asking on the bigger account. One of the few quick... See more

Rated 5 out of 5 stars

Got what I asked for instantly, got the email and password so I could change it and protect myself, for keeping the account safe. Bought from them twice and recommend it


Company details

  1. Gaming service Provider
  2. also in
  3. Computer Accessories Store
  4. Hobby Store
  5. Video Game Store

Written by the company

Buy Genshin Impact reroll, starter and endgame accounts with Primogems and Wishes. Instant delivery, secure checkout and 24/7 support. GamesBay (GenshinAccountsBay.com) is a legit store trusted by 250,000+ customers since 2022.


Contact info

3.2

Average

TrustScore 3 out of 5

495 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 32% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(495)

85 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got what I asked for instantly

Got what I asked for instantly, got the email and password so I could change it and protect myself, for keeping the account safe. Bought from them twice and recommend it

15 November 2025
Unprompted review
Rated 1 out of 5 stars

Bought an account

Bought an account, recieved it 12 hours later, logged in and changed the name on it, left because i had to do something and came back to most of the wishes used up, another name on the account and yet to wait to hear back from them, which also takes ages

9 November 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

I don’t recommend this company at all. I ordered a product that only had half of what was advertised and to get into the account to even view it I had to change the password. Since I did that, they now can’t provide a refund or a different account when I had no choice but to change it to access the account in the first place. Their customer service is a joke that likes to threaten legal action if a dispute is filed, when they’re the ones scamming people to begin with. If you’re looking for a good reliable vendor go elsewhere because this is not it.

2 November 2025
Unprompted review
Rated 1 out of 5 stars

It’s scam

To access the account, you have to change the email, but after changing it and logging in, it turns out to be a completely different account from what was described in the product. When you contact them, they just say they can’t do anything because you changed the email, and then they keep ignoring you. This is a scam — do not buy it under any circumstances.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

I think this is a great website

I think this is a great website, although I've heard there were many scams, I still have received all my purchases with either extra primogems or the amount I paid for. Other than the one account which came a week later due to high demand, everything has been given less than 24 hours within purchase

2 November 2025
Unprompted review
Rated 1 out of 5 stars

⭐ 1/5 – False Advertising and Unacceptable Service

I purchased a Seven Knights Re:Birth Starter Account (KOREA) for $13.99, which was advertised to include 70,000+ Rubies, 600+ Summon Vouchers, 100+ Rate Up Summon Vouchers, and 1+ Legendary Character.

However, the account I received only had around 47,000 Rubies and far fewer tickets than promised. This is completely misleading and unacceptable.

I expected to receive exactly what was listed, but instead, I got something much less valuable. I’ve requested either a full refund or the correct account with the advertised resources.

Buyers, be careful — make sure you get what you paid for.

26 October 2025
Unprompted review
Rated 1 out of 5 stars

Scammers with nonexistent support

Bought 2 high price accounts for a game with high amount of pulls advertised and both had a 10th of what was advertised, the support is nonexistent and they don't even bother to remediate the issues despite not using any ressources, not changing credentials (leaving the accounts as i got). They refuse to change the products to what they advertised. Long story short, they are scammers.

17 October 2025
Unprompted review
Rated 1 out of 5 stars

SCAM !!!

SCAM !!!!
I was supposed to get 36k gems on my account but only got 6k.

It's a real scam don't buy ::

22 October 2025
Unprompted review
Rated 1 out of 5 stars

I bought an acc 5 days ago and yet i…

I bought an acc 5 days ago and yet i still have nothing, 50€ wasted into nothingness. The support is incompetent and stop replying after your 3rd message.

AVOID THIS AT ALL COST

8 October 2025
Unprompted review
Rated 1 out of 5 stars

Scammed me

Scammed me,

I bought a genshin account for europe with 80000 primo gems,
They sent me an american server account with 50000 gems only...
Then when I told them, they said that its correct and that if I chargeback they will sue me.
And then they changed the password to the account so I couldn't access it anymore... filing a dispute with my bank.
(I have ordered multiple times from there, but this time they scammed me)

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Gave me the wrong server

Gave me the wrong server, i emailed them they respond with an ai generated email and tell me that i cant refund, but what is there to refund when i didnt even get what i ordered. Dont recomment to buy from here at all they try to offer you a 30% discount just so you can shut up, now theyre obviously ignoring me like many others have experienced, dont buy from them.. also theyre deleting baf reviews from their site

2 October 2025
Unprompted review

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