This is a life changing treatment for women. My décolletage area and neck area have transformed for the better over the past several months of applying twice a day. Absolutely recommended for any wo... See more
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I've been using the Firming Cream for a month now and absolutely LOVE it!! I'm allergic to niacinamide which is in so many skincare products these days, so finding the Firming Cream was the best! My s... See more
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Great cream/gel for my post-surgery scar. I read the reviews before purchasing and they were outstanding. Delivery was fast & great customer service. Bought two bottles. I highly recommend this cre... See more
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Thank you Genova! After taking the time to read my feedback about faulty dispensers, you proactively sent me new products, plus an extra item, at no charge. The products themselves are great, light on... See more
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Company details
Written by the company
Genova Skincare is dedicated to creating a specialised line of skincare products that are expertly tailored to meet the needs of skin experiencing the hormonal transitions typical during menopause. This period often brings unique skincare challenges, and our products are designed to address these with precision and care. Our comprehensive range includes gels, serums, and creams, each infused with a blend of scientifically backed active ingredients that have been chosen for their efficacy in rejuvenating and revitalising mature skin. By focusing on these targeted solutions, we aim to restore the skin’s natural balance and vitality, helping to smooth fine lines, enhance elasticity, and improve overall skin tone. Proudly manufactured in Australia, Genova Skincare holds itself to the highest standards of quality and safety. Each of our products undergoes rigorous dermatological testing to ensure they are both effective and gentle on the skin. Our formulations are guaranteed to be non-irritating, making them suitable for all skin types, including those that are sensitive or prone to irritation. We are committed to ethical practices, including a firm stance against animal testing. This reflects our dedication not only to our customers' health and well-being but also to broader environmental and ethical considerations. By choosing Genova Skincare, you are opting for a skincare experience that not only promises but delivers visible improvements. Our skincare solutions pave the way for a rejuvenated complexion, leaving your skin looking and feeling younger, fresher, and more radiant. Discover the transformative power of Genova Skincare and embrace a skin that is not only revitalised but truly nurtured.
Beautiful skin begins here
Written by the company
- Improving menopausal skin with science
- At Genova Skincare, we specialise in innovative skincare solutions that are specifically formulated with scientifically proven active ingredients to effectively target the unique conditions of menopausal skin. Our extensive range, including gels, serums, and creams, is expertly crafted in Australia and has undergone rigorous dermatological certification to ensure the highest standard of quality and efficacy. Our commitment to excellence ensures that each product not only revitalises your skin but also enhances its overall appearance and feel. With Genova Skincare, you can expect to see visible improvements, leaving your skin rejuvenated and vibrant. Experience the transformation for yourself and enjoy truly remarkable results.
Free shipping for orders over $50.00
Same day dispatch if ordered before 10.00am
Experience swift and reliable shipping with Australia Post once your order is confirmed. Our delivery timeframe is typically between 3-7 working days, depending on your geographical location within Australia. Please note that delivery to regional addresses may take slightly longer compared to metropolitan areas. We partner with Australia Post to ensure that our products are delivered securely and promptly right to your doorstep, ensuring that each order is handled with care. Whether you are in a bustling city or a quiet rural area, we are committed to bringing our products to you efficiently.
Contact info
Unit 1/750 Blackburn Road, 3168, Clayton, Australia
- info@genovaskincare.com.au
- genovaskincare.com.au
20% off for the rest of February
4.5
Excellent
139 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Genova Skincare
Thank you so much for your wife's glowing 5-star review of our Genova Skincare Eye Perfecting Serum! It's truly rewarding to hear that your wife loved the serum enough to purchase your second bottle. We're thrilled to be a part of your skincare routine and are committed to delivering high-quality products that meet your wife's needs. Your feedback is really valuable to us, and we look forward to continuing to serve you in the future. We thank your wife for choosing Genova Skincare, and here's to more radiant eyes!
With thanks,
The Team from Genova Skincare
GREAT PRODUCTS & Super fast delivery
14 February 2024
Reply from Genova Skincare
Thank you for sharing your wonderful 5-star review on Trustpilot. We're thrilled to hear that you're pleased with our Genova Blemish Spot Gel, Active Foaming Cleanser, and Age Spot Serum. It's great to know that our products have met your expectations and that you've experienced super fast delivery.
Our team works diligently to ensure our products are of the highest quality and that they reach our customers promptly. Your positive feedback is a testament to our commitment to excellence and customer satisfaction.
Should you have any questions or need further assistance, please don't hesitate to get in touch. We value your support and are here to help.
Warm regards,
The Team from Genova Skincare
Excellent product!
7 December 2023
Reply from Genova Skincare
Dear Justin,
Thank you very much for your 5-star review and for taking the time to share your positive feedback on our Genova Silicone Scar Gel. We are thrilled to hear that you consider our product excellent!
It's always encouraging for us to hear when our customers are satisfied with their purchases. We strive to offer products that are effective and meet the needs of those who use them, and it sounds like we've achieved that with you.
Should you have any further feedback or need any support with our products in the future, please do not hesitate to get in touch. We value your trust in Genova Skincare and look forward to serving you again.
Best regards,
The Genova Customer Service Team
Impressed with the customer support and optimistic about the products so far
My initial email contact regarding what Genova products would be recommended for my skin, was answered thoroughly and promptly. I ordered the products and they arrived expediently. Although I have only been using them for a short time I am optimistically impressed so far.
The packaging, with a pump bottle (plastic), resting in a moulded liner, in a box, with a printed product insert enclosed in a paper sleeve is somewhat excessive in my mind and is my only issue. It is challenging my environmental ethics. And of course, ordering on line requires yet another box for mailing. But it did all arrive safe and sound.
12 February 2024
Reply from Genova Skincare
Hi Zoe,
Thank you for taking the time to leave us a 4-star review. We're delighted to hear that our customer support team was able to assist you promptly and thoroughly, and that you're satisfied with the expedience of your product delivery and the initial results of using our products.
We take your feedback regarding our packaging very seriously. Sustainability is a key concern for us, and we continuously seek ways to minimise our environmental impact while ensuring our products arrive in perfect condition. Your comments provide valuable insight as we explore more eco-friendly packaging solutions that align with our environmental ethics and the expectations of our customers.
Thank you again for your constructive feedback and for choosing Genova Skincare. We're committed to improving not only the quality of our products but also our practices to better serve both our customers and the planet.
Best wishes,
The Team from Genova Skincare
Shipping was fast
Shipping was fast. I had issues with my shipping address but was acted upon immediately. Thank you.
9 February 2024
Reply from Genova Skincare
Dear Ella,
Thank you so much for taking the time to leave us a 5-star review on Trustpilot. We're delighted to hear that you were pleased with the fast shipping and that we could swiftly address the issue with your shipping address. Ensuring a smooth and efficient experience for our customers is our top priority, and your feedback is a testament to our team's dedication.
We appreciate your understanding and patience throughout the process. Should you have any more questions, require further assistance, or wish to share additional feedback, please do not hesitate to get in touch with us.
Thank you once again for choosing Genova Skincare and for your kind words. We look forward to serving you again in the future!
Warmest wishes,
The Customer Service Team
Reply from Genova Skincare
Dear Jennette,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you're enjoying the Genova Skincare Firming Cream and noticing improvements in such a short time. Our team takes great pride in offering not only effective skincare solutions but also ensuring they reach our customers swiftly.
Your feedback is incredibly valuable to us, as it helps us continue to deliver the high-quality service and products our customers love. Please don't hesitate to reach out if you have any more feedback, questions, or need assistance with any of our products.
We look forward to serving you again soon and can't wait to hear more about your skincare journey with Genova Skincare.
Warmest regards,
The Genova Skincare Team
Excellent customer service
Excellent customer service.
The silicone gel has been excellent after knee surgery and the improvement in the scar is very noticeable just 12 weeks down the track!
8 November 2023
Reply from Genova Skincare
Hi Bev,
We are thrilled to hear about your positive experience with our Genova Scar Gel, especially following your knee surgery. It's wonderful to know that you've observed significant improvements in just 12 weeks. Your satisfaction and well-being are our top priorities, and stories like yours inspire us to continue delivering high-quality products.
Thank you for taking the time to share your feedback. If you have any additional stories or insights to share about your journey with our product, please feel free to contact us.
Wishing you continued success and health!
Warm regards,
Customer Relations Team - Genova Skincare
Seriously! This really works!
Following my plastic surgeon's recommendation, I used Genova Silicone Scar Gel for the past year. At first, I was sceptical, but it visibly reduced the small scar on my face. So then I used it on a wide local excision scar with success. Because it worked so well, I decided to try it on a five-year-old abdominal scar. Much to my surprise, the product also reduced the raised red scarring. A little gel goes a long way, so the bottle lasts for ages—six months for me. The pump works efficiently and can be operated with one hand. The sleek bottle design is so stylish that I'm happy to have it on my vanity. Thank you, Genova, for making such a great product!
20 December 2023
Reply from Genova Skincare
Hi Lizzie,
We are really grateful for your wonderful review of our Genova Silicone Scar Gel. Your detailed account of how our product has helped reduce various scars is immensely valuable to us and also to others considering our product. We're thrilled to know that our scar gel not only met but exceeded your expectations, especially after being recommended by your plastic surgeon.
We designed our gel to be efficient and long-lasting, so it's rewarding to hear about your positive experience with the pump and the amount of product you get. Also, we're glad that our bottle design adds a touch of style to your bathroom vanity!
Thank you for choosing Genova Skincare and for sharing your journey with us. Should you have any more insights or require assistance in the future, please feel free to reach out to us.
Warmest regards,
The Customer Care Team, Genova Skincare
Excellent service and a great product
14 December 2023
Reply from Genova Skincare
Dear Elizabeth,
Thank you so much for your 5-star review on Trustpilot! We're absolutely delighted to hear that you're pleased with both our service and the Genova Skincare Anti-Wrinkle Serum. It's our top priority to provide not only effective skincare solutions but also a customer experience that exceeds expectations.
Should you have any further feedback or need any assistance in the future, please do not hesitate to get in touch. We're always here to help!
Warm regards,
The Team at Genova Skincare
Gr8 cream and Australian made 😋 😍
8 December 2023
Reply from Genova Skincare
Dear Sue,
Thank you for your fantastic 5-star review of our Genova Firming Cream! We're over the moon to hear that you find our cream great and are delighted that its Australian-made quality stands out to you. 😊
It's always a pleasure to see our customers appreciating not just the effectiveness of our products, but also their origin. We take great pride in crafting our skincare range here in Australia, focusing on quality and customer satisfaction.
Your positive feedback is hugely motivating for us, and we hope to continue providing you with products that you love.
Warmest regards,
The Team from Genova Skincare🌿💖
Such a good product
Such a good product! I have had great success with the scar gel. I had a cat scratch on my hand and I used the gel over 6 weeks and it has almost disappeared! I also love the firming cream.
15 December 2023
Unprompted review
Reply from Genova Skincare
Dear Sophia,
Thank you so much for your fantastic 5-star review! We're thrilled to hear about your success with our Genova Scar Gel. It's wonderful to know that it has significantly helped in reducing the appearance of your cat scratch. Your experience over the 6-week period is a testament to the efficacy of our product, and we're delighted it met your expectations.
We're also glad that you're loving our Genova Skincare Firming Cream. It's always rewarding to hear when our customers enjoy multiple products from our range.
Your feedback is invaluable to us and helps others understand the benefits of our products. We look forward to continuing to serve your skincare needs.
Warm regards,
The Team at Genova Skincare🌿✨
I have used the silicone scar gel…
I have used the silicone scar gel before its great product to reduce new & old scars have to be patient see a difference in 3 , 6 mths its nearly dismished mine!
6 December 2023
Reply from Genova Skincare
Dear Charmaine,
Thank you so much for your wonderful 5-star review and for sharing your positive experience with Genova Scar Gel! We're thrilled to hear how effective our product has been in reducing both new and old scars. Your insight about the importance of patience, and noting the significant improvements at 3 and 6 months, is invaluable for us and our future customers.
Your success story is heartening to hear that our scar gel has nearly diminished your scars. We believe in the power of our product and are glad that it has delivered results for you.
Thank you once again for choosing Genova Scar Gel and for taking the time to share your experience. We hope that you continue to see excellent results, and please don't hesitate to reach out to us if you have any further feedback or need assistance in the future.
Warm regards,
Customer Relations Team, Genova Skincare
I think the scar gel is reducing the appearance of my scars after 6 months
I think the scar
23 November 2023
Reply from Genova Skincare
Dear Graeme,
Thank you for taking the time to share your experience with our Genova Silicone Scar Gel on Trustpilot. We're delighted to hear that you've observed a reduction in the appearance of your scars over the past six months.
Our team is committed to providing effective and high-quality skincare solutions, and feedback like yours is incredibly valuable to us. It's heartening to know that our product is making a positive difference in your skincare journey.
We understand that dealing with scars can be a long-term process, and we appreciate your patience and trust in our product. If you have any further feedback, questions, or need assistance, please do not hesitate to reach out to us. We're always here to help and support you.
Thank you once again for choosing Genova Silicone Scar Gel. We look forward to continuing to serve your skincare needs.
Warm regards,
The Customer Support Team
Genova Skincare
Great product
Very quick delivery. Product works very quickly to heal my scar. The gel makes it look almost gone
5 October 2023
Reply from Genova Skincare
Hi Yvette,
Thank you so much for your wonderful feedback on our Genova Silicone Scar Gel. We're delighted to hear about your positive experience with both our delivery and the effectiveness of the product. It's our goal to provide solutions that truly make a difference, and it's always rewarding to hear success stories like yours. We appreciate your support and look forward to serving you again in the future.
Warm regards,
The Genova Skincare Team
My wife recently had surgery
My wife recently had surgery
She's been using your product with great results
10 July 2023
Reply from Genova Skincare
Hi Brian,
Thank you so much for taking the time to share your wonderful feedback on the Genova Silicone Scar Gel. We're truly delighted to hear that your wife has found our product beneficial, especially after her surgery.
It's always our aim to provide the best possible ingredients and formulations that genuinely make a difference. Hearing firsthand experiences like yours reaffirms our dedication to quality and excellence in skincare.
We appreciate your trust in Genova, and we're grateful for the 5-star rating. Wishing your wife continued positive results and both of you the very best in health and wellness.
Warm regards,
The Team at Genova Skincare
Skin feels soft and supple
The products feel great on my skin…my skin is feeling soft and supple. I would be happy to recommend Genova as a great skincare product to use on mature age skin.
7 September 2023
Reply from Genova Skincare
Hi Jenny,
Thank you so much for taking the time to share your wonderful experience with Genova Skincare. We are thrilled to hear that our Eye Perfecting Serum, Firming Cream, and Skin Brightening Serum have made such a positive impact on your skin.
At Genova Skincare, we are deeply committed to creating products that provide tangible benefits, especially for mature skin. It's heartening to know that you've found them effective and would recommend them to others.
Your kind words and recommendation means the world to us. We truly appreciate your trust in Genova Skincare, and we look forward to continuing to serve your skincare needs in the future.
Warmest regards,
The Team from Genova Skincare
Great product and Australian made for…
Great product and Australian made for Australian people
27 August 2023
Reply from Genova Skincare
Hi Christine,
Thank you so much for your positive review and for recognising the value of local production. We are proud to craft our Genova Firming Cream right here in Australia, catering specifically to the unique skincare needs of our fellow Australians. Your support means a lot to us, and we're thrilled that you've had a wonderful experience with our product. We will endeavour to continue providing high-quality skincare products to our customers in the future.
Warm regards,
The Genova Skincare Team
Quiet disapointed
Quiet disapointed, brought eye serum used whole bottle over 3 months, did not reduce dark circles and on occasions it had a burning sensation. Also bought scar serum have used it twice a day since April 12th has not reduced old or new scars. Very disappointed as i asked the question at 4 weeks and was advised to keep using it twice a day so i bought another bottle hoping to see results.
9 August 2023
Unprompted review
Reply from Genova Skincare
Hi Michellyen,
Thank you for taking the time to share your experience with our products. We genuinely appreciate all feedback, as it helps us understand our customers' needs and continuously improve.
We’re truly sorry to hear that our eye serum did not deliver the desired results for your dark circles and that you experienced some discomfort. Everyone's skin is unique, and while many have seen positive results, we understand it might not be the case for everyone.
Regarding the scar serum, we genuinely appreciate your commitment in trying the product for an extended period. Our products are formulated with the intention of showing results over time, and we usually recommend a 6-week period before expecting visible changes. However, we understand your disappointment, given that you've used it consistently for a longer duration. It's worth noting that the efficacy of skincare products can vary depending on skin type, scar age, and other factors.
Please get in touch with our customer service team directly (info@genovaskincare.com.au). We would like to discuss potential solutions or alternatives to the current situation. Our primary concern is your satisfaction, and we hope we can find a way forward that restores your trust in our brand.
Reply from Genova Skincare
We appreciate your review Joe. All of our Genova Skincare products have been dermatologically tested by a leading European testing agency for sensitivity and irritation, so we are at a loss as to why you've experienced irritation to your skin. We always suggest application at least twice per day to see improvement with your skin issue. However, given that you are experiencing skin irritation, we do suggest cessation of the product - at least over the short term.
This was my first time using this…
This was my first time using this product and it’s amazing.
Has made my scars from recent surgery sort and supply and not as red.
12 February 2023
Reply from Genova Skincare
Thanks for your review Julie. We're delighted that the Genova Scar Gel has been working so well for you. Please remember to apply the gel to the site at least twice per day. Your results will only get better over time!
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