Really satisfied with the service.
Claim submitted at 11:00, reimbursement confirmation received at 11:01. I recommend this insurance, especially for digital nomads

Genki has been amazing! Always reliable, safe and sweet customer support. I’ve been unlucky in Thailand with cysts and my partner with dengue and liver issues. They were the ones saying rather stay one day extra that not. It feels like they genuinely care. ❤️ always the insurance I will go with.

I have twice used Genki for covering medical emergencies during my overseas travels. Both travels lasted at least 9 months.

I have not made any claims during those travels, so I do not have any direct personal experience dealing with what happens if there is a claim. However, all dealings with Genki at least up to the point to needing to file claims has been excellent. I appreciate the responsiveness and clarity in communicating with Genki. I also appreciate the coverage: it gives me some peace of mind while on my travels.

Overoll I had a positive experience using this insurance for my travel.
I didn't have big claims, only the small ones, but it worked well.
The only reason I decided to move on with another insurance is the price. I asked them to add US/Canada coverage to my plan, and they said it would cost 168 € for one person. Another insurance is 2 times cheaper.

It was so easy to file the claim, took less than 15 minutes and then in two days the money was in my account! This is how insurance should work, I never had such a seamless painless experience, bravo!! Amazing insurance company!

Very bad support when it comes to psychology treatmants. Even they say they cover it, it has specific regulations and everything must be super clear in a treatmant plan and they dont cover it easy. Trust me, try to talk with a doctor in a foreign country and try to explain what exactly you need (betterhelp sessions for example - never heard before). If its a private hospital they will not give a you treatment plan like Genki want. I tried it 2 times. In the end i have to pay everything by myself. I will not recommend Genki to anyone. Next time i will not sign there... its disappointing.

Additional it's getting more expensive during the last year and the website feels not professional.

They processed my claim the same day and I was reimbursed the same day.

Jets really helped me out! I couldn’t
figure out how to switch from my
current plan to Genki Native Premium. Jets gave me the necessary steps so I
can do everything with ease. Thank you Jets and hope you keep doing what you’re doing!

Good contact points with immediate care

I had a minor incident in Spain and refund was prompt and correct

Best health insurance ever, the friendliest staff quickly responding on Whatsapp, user-friendly website, very fast in dealing with claims. Highly recommended

The people at Genki have no knowledge about the actual insurance company that is behind it - so they can't tell you when something gets denied or why - doesn't seem like a great idea to not be able to talk directly to your insurance. The people seem friendly enough but being denied insurance for 'back pain' is also kind of dumb.

Easy to understand when Genki covers from and till, what and where in the world they cover. And when I had a claim I got the cover money paid out within a 10 days.

Overall I have had one less worry choosing them.

Great price, easy to cancel

I used Genki health insurance for the last two years and had to submit several claims. They paid out and covered the costs each time, which is ultimately what matters most with insurance. Based on my experience, they’ve been dependable and trustworthy. Highly recommended.

Very good insurance for people who are constantly moving around the world

Excellent and speedy service - no hastle.
Easy to follow instructions, upload claim details and payment same day

We were covered throughout all our digital nomad travels, and every time I had medical issues, I received compensation w/o any issues.