While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 365 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive knowledge, and patient approach in explaining complex financial concepts. Many people highlight the excellent customer service, noting that the staff made them feel valued and at ease throughout the process. The service provided is frequently described as insightful and an eye-opener, with consumers appreciating the detailed and well-articulated financial education. Reviewers are particularly impressed with the clear communication, the ease of the process, and the practical advice that helps them achieve their financial goals. However, some people were dissatisfied with the length of the presentations and reported instances where staff were perceived as less accommodating when customers expressed reservations or declined services.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, responsiveness,... See more

Service

Users describe positive interactions with service, highlighting the ease of the entire process from obtaining... See more

User experience

People report positive experiences with the user experience, often describing it as informative, engaging,... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the excellent communication and the... See more

Product

Customers had positive experiences with the products, appreciating the tailored approach and valuable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tunde Amolegbe has been incredibly helpful and has exceeded both my husband’s and my expectations from the very first day we met to the present. Tunde shared his knowledge and expertise to help us bet... See more

Company replied

Rated 5 out of 5 stars

had a great experience on the session with Arrianne and Arvin. The application process was straightforward, and they explained everything clearly without any pressure. They were professional, respon... See more

Rated 5 out of 5 stars

The session with Onyinye Okoro was really an eye opener, very insightful and knowledge filled. She made me understand that irrespective of my earning, with the right guide and knowledge, I shall meet... See more

Company replied

Rated 5 out of 5 stars

Vivian was very helpful, very patient, able to answer alot of questions. She took her time to explain things. She clearly knows her stuff very knowledgeable. Mind blowing experience. Realised wher... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

Genistar is a financial education company and our mission is to help families become debt free and financially independent. At Genistar, our aim and vision for the future is to help families solve the fundamental problems that keep them from achieving financial independence. We believe that everyone should create a financial game plan to help them achieve their goals for the future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chichi Eze is immensely passionate…

Chichi Eze is immensely passionate about Genistar portfolios and financial awareness plans. It’s obviously not just a job for her, but a calling. She was persuasive, without being forceful and displayed immense awareness of different economic backgrounds and their effect on financial know how’s. She was patient with me and yet succinct, leaving no stone unturned. The session with her was indeed the best way to truly start the new year- I told her that the financial planning modules, tips about trust and will, health insurances and smart payments of credits was not only an eye opener for me, but indeed an answer to prayers. Thank you so very much for positively impacting even my unborn children.

3 January 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Gogo,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Today 4th January 2026 at 7pm

Today 4th January 2026 at 7pm, my wife and i met with Afe Arewa and Edwin Achu on a zoom meeting to discuss about business opportunities,financial Education &investment for financial freedom that help
1. people to plan their retirement
2. Put adequate protection in place for family.
3. Mortgage liquidation
4. Insurance etc
It was an interesting session, which we gained some knowledge on financial management. We hope to be part of this great opportunity. Thank you

4 January 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Murtala,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Dr Okechi took my wife and I through…

Dr Okechi took my wife and I through and being someone I had known earlier, trust and integrity got natural boost and seamless indeed. Thank you very much.

3 January 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Onyii,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 1 out of 5 stars

Outdated database

After requesting 4 years ago to be removed from their database, they pop up again. Had no contact with them in 14 years. What a data breach! Wouldn't trust them to handle anything personal or financial.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

A huge thank you to Curtis and Genistar Team

A huge thank you to Curtis and the genistar team for their exceptional support and guidance in creating a financial plan for me and my partner. The session were truly eye opening, giving us a clear understanding of our current situation and highlighting the importance of various covers and insurances that will benefit us in the long term. Their expertise and personalised approach has given us confidence in planning our future. Highly recommended!

6 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Harry,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Thank you Armel and Dayo,the…

Thank you Armel and Dayo,the presentation today was an eye opener,more insight to managing my finances,and ways to be more financially stable,thank you.

31 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Adekemi,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Great presentation at Tidworth

Great presentation on 21 Nov at Tidworth. One of the best financial briefings I have been to. Knowledgeable and honest and well received by all attendees.

Scott Cuthbertson

21 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Scott,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Thank you Anna Davies for a really…

Thank you Anna Davies for a really useful meeting. Great to learn more about the dangers of not having a will, as well as the difference between various types of illness cover! Thank you!

30 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Dee,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Thank you

Thank you.

It was a didactic experience with genistar financial educator Mrs Vivian Godslove who painstakingly explained using graphical patterns how a mortgage can be paid on time.

It makes huge sense and very practical.

I am happy to be aware this update.

29 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Ighodaro,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

I am happy to learn about Genistar and…

I am happy to learn about Genistar and to meet Curtis.

Such a nice welcoming and opportunity to also improve my financial position.

23 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Customer,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 4 out of 5 stars

I found the presentation enlightening

I found the presentation enlightening. I lt was also an eye opener.

29 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Uchenna,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

Exceptional customer service and support!

Earlier today I had a second and conclusive session with Winifred Osakwe who once more gave an impressive presentation and provided valuable insights into financial planning and protection utilizing the Genistar products and resources. It was thorough and took long enough for me to grasp the inherent value derivable through the service Vitality Life provides. I asked lots of questions and Winnifred was professional, deliberate with explanations and guided me through a process I could not have personally managed otherwise. We produced a Multi-Benefit quote which I am happy with and now committed to.
I have learnt valuable lessons from both the first and today's sessions around financial planning and protection and look forward to fairing much better in these aspects of my personal and family life.
Kudos Winnifred.

27 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Victor,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Valuable and insightful

Even though I work in finance and already do a lot of research into personal finance, I still gained valuable insights from Genistar. The financial education itself was practical and useful, and it helped strengthen my understanding of key areas that aren’t taught in schools.

Going through the steps also personally moved me to reflect more deeply on my mindset and beliefs around money. While this wasn’t something the content explicitly teaches, it created the space and inspired me to explore that on my own. I already had a financial plan in place, but the experience encouraged me to refine and enhance it with more intention and clarity.

10 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Tiffany,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

My session with Richard Nana was very…

My session with Richard Nana was very informative, so much knowledge shared.

24 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear GenXR,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

Lots to learn!

Working at Genistar has helped me understand the basics of business. I have had constant support from Armel to teach me how to operate in the business and clarify my doubts. It’s definitely a great route to go if you would like to hone in on business skills such as communication, sales, organisation ect.

24 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Easterlicia,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Chioma Florence Kanu went through…

Chioma Florence Kanu went through everything in details. Very good presentations and always on time. She was not forceful but friendly and convincing. I would recommend Genistar.
Thank you again Chioma

23 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Bruno,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Armel was very kind and attentive to…

Armel was very kind and attentive to all the questions made and answer clearly.
Very happy with his service

22 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Maria,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

I had a wonderful session with Tessy

I had a wonderful session with Tessy, she put me through every single bit of the process and I was so impressed with it all, I ended up subscribing to the best insurance cover the company offered, I am so grateful for every help and details offered.

19 November 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Ayoade,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

I had a wonderful session with Winifred…

I had a wonderful session with Winifred Osakwe yesterday. She was really nice and explained in details.

20 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Talwo,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Absolute Spot ON

Okechi was brilliant throughout his brief. Myself and partner learnt quite alot from Okechi like the rule of 72 and the mortgage rules. Thanks a lot

21 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Ayodele,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look