While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 365 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive knowledge, and patient approach in explaining complex financial concepts. Many people highlight the excellent customer service, noting that the staff made them feel valued and at ease throughout the process. The service provided is frequently described as insightful and an eye-opener, with consumers appreciating the detailed and well-articulated financial education. Reviewers are particularly impressed with the clear communication, the ease of the process, and the practical advice that helps them achieve their financial goals. However, some people were dissatisfied with the length of the presentations and reported instances where staff were perceived as less accommodating when customers expressed reservations or declined services.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, responsiveness,... See more

Service

Users describe positive interactions with service, highlighting the ease of the entire process from obtaining... See more

User experience

People report positive experiences with the user experience, often describing it as informative, engaging,... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the excellent communication and the... See more

Product

Customers had positive experiences with the products, appreciating the tailored approach and valuable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tunde Amolegbe has been incredibly helpful and has exceeded both my husband’s and my expectations from the very first day we met to the present. Tunde shared his knowledge and expertise to help us bet... See more

Company replied

Rated 5 out of 5 stars

had a great experience on the session with Arrianne and Arvin. The application process was straightforward, and they explained everything clearly without any pressure. They were professional, respon... See more

Rated 5 out of 5 stars

The session with Onyinye Okoro was really an eye opener, very insightful and knowledge filled. She made me understand that irrespective of my earning, with the right guide and knowledge, I shall meet... See more

Company replied

Rated 5 out of 5 stars

Vivian was very helpful, very patient, able to answer alot of questions. She took her time to explain things. She clearly knows her stuff very knowledgeable. Mind blowing experience. Realised wher... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

Genistar is a financial education company and our mission is to help families become debt free and financially independent. At Genistar, our aim and vision for the future is to help families solve the fundamental problems that keep them from achieving financial independence. We believe that everyone should create a financial game plan to help them achieve their goals for the future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Alan Palmer for the financial…

Thank you Alan Palmer for the financial freedom presentation. You made me understand financial literacy. I will definitely keep on recommending Genistar to lots of families,friends and all.

23 January 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Adeiremide,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

INVESTMENTS

I was approached by Theresa Dashie in Leeds and subsequently she made a presentation on what Genistar does and what did it for family and I was the concept of rule of 72 on investments, where your capital invested could yield multiple fold compared to bank savings. This was a game changer and we have decided to invest our money. We are grateful, Therese Dashe for your insights.

13 January 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Mohammed,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

We met with Mr Samuel Leigh and had…

We met with Mr Samuel Leigh and had such a great experience. We were grateful for the opportunity to plan our financial future and take better steps towards what we would like it to look like. Mr Samuel took his time to understand our context and take us from there. It was truly exceptional and we are grateful.

21 January 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Bisola,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Very Good

Very Good
Esperanca and armel

21 January 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Adenitire,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

It is a nice programme design for…

It is a nice programme design for family that has good goal to better their financial status
Mrs. Felicia Obadina, the presenter. Was a very good presenter. Well explanatory about Financial plan

21 January 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Moses,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

I had a fantastic financial education…

I had a fantastic financial education given by Theresa Adedigba and it was quite insightful moment for me. It was indeed an eye opener to my family and I . Weldone Theresa. Thank you

19 January 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Oluwatosin,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

It was a fantastic and educative…

It was a fantastic and educative session with Theresa Adedigba. The depth of her explanation was incredible and for the very first time I considered investing with Genistar.

17 January 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Osundele,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Financial stability

I have listened to a lot of financial education talks at work but never heard any financial presentation as easy to comprehend and as practical as this session offered by Alan Palmer. It is a-must-listen!

16 January 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Maryann,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

Knowledge well shared.

What a lovely session full of knowledge with Mrs Chichi Eze.... slides well presented and information well shared... Welldone @Chi chi.

16 January 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Hellen,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Excellent Service

Genistar provides well detailed holistic financial education. This has helped make the right decision related to debt and investments.
Special thanks to Peace Omefe who patiently took her time to explain things.

29 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Liz,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

It was great and also an eyes opener…

It was great and also an eyes opener for me,know that I can put my money to work for me with good interest rate than putting it in a bank for just 3%.

15 January 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Samuel,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

I had a training from Richard Nana…

I had a training from Richard Nana Akyin
The presentation was very informative and educating, self explanatory and also open my mind to more opportunities about financial stability and retirement plan.

15 January 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Mfon,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

I was interested in paying off my mortgage

I was interested in paying off my mortgage. I had a zoom meeting with Anna Davies who explained really well along with calculations and videos on how this can be done, reducing the amount of years you are paying. There are many options that I would like to explore to achieve financial freedom and I think this company can help.

15 January 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Colleen,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Anna ,helped me understand that i can…

Anna ,helped me understand that i can make my money work for me in stocks and shares rather than leaving it lying fallow in the bank

14 January 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Ebunoluwa,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

Great service provided

I met with Barbara Anderson-Stewart, Genistar representative on the 9th January 2026. Barbara was very informative and knowledgeable. She was able to answer my questions in a clear and articulate way. I felt listened too and reassured concerning the cover that was arranged. Thank you for the great service you provided.

9 January 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Mrs Dee,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thank you for your kind words and we look forward to seeing you again.

Genistar Customer Service

Rated 5 out of 5 stars

Got a good insight on Will writing

Got a good insight on Will writing, critical and serious illness cover. Thank you Anita and Anna Davies. Brilliant presentation

14 January 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Lucy,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

Very practical financial awareness and…

Very practical financial awareness and advices, which are relatable and actionable.

11 January 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Moses,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

Rated 5 out of 5 stars

It was great to learn about you can pay…

It was great to learn about you can pay your morgage every 2 weeks and check your insurance again it was great to kno all of this.
ANNA DAVIE did a great job to let us know all about it

11 January 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Bulent,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

I had a brillant financial presentation…

I had a brillant financial presentation today with Anna Davies. I learnt a lot on how to improve my finances and grow them aswell. Thank you Anna. Looking forward to doing business with you

6 January 2026
Unprompted review
Genistar logo

Reply from Genistar

Dear Giacomina,

Thanks for the feedback on your experience with our team. We sincerely appreciate your insight because it helps us build a better client experience.

If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.

Best,

Genistar Customer Service

Rated 5 out of 5 stars

I met with John Akon who was so…

I met with John Akon who was so knowledgeable on multiple topics and I could really see the value in the information and insurance I received.

23 December 2025
Unprompted review
Genistar logo

Reply from Genistar

Dear Stephanie,

Thank you for your review! We appreciate your feedback and this has been passed on to the relevant team.

Genistar looks forward to working with you in the future!

Genistar Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look