General Medicine Reviews 

646
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its quick, efficient, and thorough approach, often resolving complex medical situations rapidly. People appreciate the professional and caring staff, noted for listening attentively and providing excellent support. The customer service is frequently highlighted for immediate responses and proactive follow-ups, creating a seamless and convenient user experience. Many found it easy to get appointments without long waits, with doctors readily addressing needs and sending prescriptions promptly. However, some people mentioned experiencing poor bedside manner, feeling that their concerns were not taken seriously or that they were treated with bias during consultations.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the first-class care and the... See more

Staff

Customers had positive experiences with staff, consistently describing them as professional, caring, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the excellent communication and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and quick responses.... See more

Response time

Users describe positive interactions with response times, highlighting the speed and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The care is first class. They are fantastic about communication. It couldn’t be easier and they respond faster than one could even hope. With a complicated medical situation, Gen Med got it sorted out... See more

Rated 5 out of 5 stars

Although I do have insurance i don't currently have a primary care dr and didnt want to go to urgent care especially since my issue wasn't huge.I spoke to the dr very thoroughly about all my symptoms... See more

Rated 5 out of 5 stars

There are no words to truly describe how grateful u am to General Medicine. The doctors listen to you as a person, they care about you and answer questions immediately. You can always get an appointme... See more

Rated 5 out of 5 stars

I was concerned about a tick bite in update NY and got a telehealth appt very quickly with Viktoriya Kashin. She was thorough, caring, and informed. She figured out getting me the medicine I needed.... See more


Company details

  1. Medical Clinic

Written by the company

General Medicine makes it easy to get the care you need, when you need it—from virtual visits to labs, imaging, referrals, and prescriptions. Most insurance accepted and up-front prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

646 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(646)

646 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great tick bite help

I was concerned about a tick bite in update NY and got a telehealth appt very quickly with Viktoriya Kashin. She was thorough, caring, and informed. She figured out getting me the medicine I needed. I really appreciated this virtual service.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

I've been pleasantly surprised with the…

I've been pleasantly surprised with the professionalism of each physician I've met with and the prompt and helpful responses received over texts during quick checkups.

I've had issues finding good local physicians after my last one retired years back. Couple that with being busy and anxiety issues that kept me from finding another PCP, the experience I've had with general medicine is amazing.

As much as it's important for in person visits for certain conditions/ailments, I think telehealth services serve a great need. It's amazing for people that work a lot or have odd schedules, and I assume it works well for certain physicians that enjoy open schedules with varied hours.

I feel like a lot of the credit has to go to the physicians I've met with. It was a relief to feel that sense of normalcy, respect, and empathy that I felt with my aforementioned doctor that retired.

But I also have to emphasize how easy it has been to book appointments, ask questions, availability of appointment times when you need to make a last second appointment.

No more hard to reach offices with poor availability and waiting for hours in waiting rooms.

I look forward to continuing my care with general medicine and the amazing physicians on your staff.

8 July 2026
Rated 4 out of 5 stars

Prompt responses to questions

Prompt responses to questions, although I'm still confused about the communication with the on-line pharmacy. Would prefer to have the medication available for local pick-up. I appreciated that General Medicine required and arranged lab work and were available for questions. Still don't know how to get my next months refill.

10 July 2026
Rated 5 out of 5 stars

I am able to take care of my Graves…

I am able to take care of my Graves disease from home over video consultation. Get my refills and lab work prescriptions all within a 15 minute visit.

Follow up is easy and you can see the same doctor Everytime or if you don't like them you can switch. I switched till I found the one that aligns with my care.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

I needed a hematologist clearance last…

I needed a hematologist clearance last minute for my cosmetic surgery and I couldn’t find any availability in my local area. I found General Medicine online and scheduled a same day appointment with my provider, Lisa Salata, MD. Lisa was amazing and professional! I told her about my situation and she was able to arrange everything for me. During the consultation, Lisa was professional and she reassured me that I was healthy and will be able to obtain a clearance letter for what I was looking for. The next day in the afternoon, I got my clearance letter from her and a hematologist specialist. Also, the communication with the whole team is super efficient! Although calling isn’t available with the group, I was able to text them through messages, and the group and Lisa were able to communicate with me through messages as well. I would highly recommend this service!

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy and thorough

I needed medication at a time when my doctor was not in the office. This was such a seamless and easy experience. I set up an appointment within a couple of hours of filling out some information. I had a video call with a doctor who asked very thoughtful and thorough questions. A prescription was sent to my pharmacy that day. It was a great experience. I don't look forward to being ill again, but to know General Medicine is there when I do is very comforting.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Needed Rx refill twice while waiting…

Needed Rx refill twice while waiting months for primary care provider. I was helped quickly, kindly, and professionally both visits so far. My most recent provider was extremely informative as well!! Thanks 😊!!!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I did not have any time to go to the Dr and this online appointment was within a couple of hours of booking and super quick! I got my rx within an hour of them sending it over. Highly recommend!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

General Medicine is a hidden gem…

General Medicine is seriously a hidden gem. The entire staff is courteous and professional. I’ve seen multiple doctors and loved them all. I’ve had lab work done, prescriptions filled, and they even do all the work to help with your insurance coverage. It’s honestly completely worth the price—which is already more than response in today’s economy. I can’t recommend General Medicine enough!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

I recently moved and was running low on…

I recently moved and was running low on a medication. I visited a General Medicine provider for a refill. She was friendly and thorough, answered my questions, and took care of my refill that day. Thank you!
I will definitely recommend General Medicine.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Very upsetting experience

Very upsetting experience. Within one minute of my visit, I could tell the doctor was not taking me seriously. I explained that I have experienced extreme fatigue since 2020. I also informed the doctor that I had previously worked in a doctors office and was sharing my symptoms with the MD at our office. Unfortunately, the practice does not take my insurance and due to the doctor taking a medical leave was not able to be taken one as a patient. However; I was encouraged to pursue finding a doctor to assist me with a CFS diagnosis. Descending.The doctor was very condescending, asking me why I think I have chronic fatigue syndrome and have I seen a neurologist or a rheumatologist, anyone other then “my friend”. It was awful. I have never felt so unheard and so dismissed. I ended the visit. It is a setback. it’s very hard to find caring providers. End result I won’t be working with General Medicine.

30 July 2026
Unprompted review
General Medicine logo

Reply from General Medicine

Thank you for sharing your feedback. We're sorry to hear you felt unheard during your visit, as every patient deserves to feel listened to and treated with respect. We'd appreciate the opportunity to review your experience. Please reply to the Trustpilot information request or email us at help@generalmedicine.co so our team can look into your concerns.

Rated 1 out of 5 stars

They are incapable of sending the…

They are incapable of sending the correct lab orders at a lab location. I drive 30 min to an appointment only to be told they never received the order. I have no way of accessing it myself wither since their dashboard is so barebones. Terrible company.

30 July 2026
Unprompted review
General Medicine logo

Reply from General Medicine

Thank you for bringing this to our attention. We understand how frustrating this experience must have been. We'd like the opportunity to investigate what happened. If you can respond to the request for more information or email us at help@generalmedicine.co, we can look into your case.

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