General Medicine Reviews 

646
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 618 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being courteous, professional, and knowledgeable, making interactions pleasant and helpful. The service is frequently highlighted for its efficiency, ease of use, and quick response times, often exceeding expectations. Many appreciate the doctors' thoroughness, as they take time to listen, address concerns, and provide excellent follow-up care, including assistance with prescriptions, lab work, and insurance. However, some customers also noted that a few providers exhibited poor bedside manner or did not take their concerns seriously, leading to upsetting experiences.

What people talk about most

Service

Customers had positive experiences with service, frequently praising the speed and efficiency of... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, kindness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting efficient communication... See more

User experience

Clients share positive opinions on user experience, highlighting the seamless, easy, and straightforward... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the efficient communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

General Medicine is seriously a hidden gem. The entire staff is courteous and professional. I’ve seen multiple doctors and loved them all. I’ve had lab work done, prescriptions filled, and they even d... See more

Rated 5 out of 5 stars

I recently moved and was running low on a medication. I visited a General Medicine provider for a refill. She was friendly and thorough, answered my questions, and took care of my refill that day. Th... See more

Rated 5 out of 5 stars

General Medicine Was Amazingly quick at getting me on a Telehealth Video Call with A Doctor. Picking a Medication. Communicating with my pharmacy, Then taking it from there and Shipping to my home. Al... See more

Rated 5 out of 5 stars

Great experience The doctor was friendly, knowledgeable took his time and listened to my concerns carefully. I went to two doctors in person that were unconcerned and did not return my call or... See more


Company details

  1. Medical Clinic

Written by the company

General Medicine makes it easy to get the care you need, when you need it—from virtual visits to labs, imaging, referrals, and prescriptions. Most insurance accepted and up-front prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

646 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(646)

646 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very convenient

Very convenient, expert and thorough. I have worked with two of their physicians and was truly impressed. I highly recommend General Medicine.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

I really liked the doctor

I really liked the doctor. We discussed my situation and she made me feel like she was concerned. The virtual service is what I needed. I would highly recommend yhis service.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

very professional and easy to work with. Importantly, they are responsive and quick to respond to questions.

24 July 2026
Rated 5 out of 5 stars

Great quick service

Great quick service. The responses are phenomenal as well! I highly recommend to those busy or just need a virtual care doctor.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

It is like having a personal doctor…

It is like having a personal doctor that you can text or talk to in your pocket. They will help you get whatever you need done, they will help you schedule it and contact offices for you, and they will always follow-up with you on a timely manner and never leave you in the dark. Absolutely fantastic service! Quick is an understatement.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

WITH ALL THE GREEDY PEOPLE OUT THERE.

WITH ALL THE GREEDY PEOPLE PRETENDING TO BE WHAT YOUR LOOKING FOR, GENERAL MEDICINE IS AS GOOD AS IT CAN BE. BELIEVE ME, I NEVER GIVE OUT SURVEY RESPONSES , BUT GM. DESERVES MY 10+ BECAUSE OF THERE PROFESSIONALISM AND THERE FOLLOW UP. YOU WON'T GO WRONG, I PROMISE YOU...

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy service

I needed a quick and simple way to take care of my medical needs and order a prescription I previously had experience with. I was able to be seen by General Medicine within the hour via their chat function and had my prescription sent directly to my pharmacy within the next hour. I paid my pharmacy benefit provider's standard price for the medication and my standard copay for the visit. Other services offering the medication I was looking for wanted to tie me into a monthly subscription that was much higher priced. I highly recommend General Medicine for ease of use, easy access and great customer service. Thanks!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience! My NP was warm, friendly and listened to my needs. I loved how fast the process was and how great the platform was to use. I requested an appt and was scheduled and seen within an hour. And they take insurance! I was very surprised to have such a great experience for a telehealth appt. I’ll definitely use the service again!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Skilled Doctors

Skilled Doctors, understanding how patients suffer and fast response.
Thank you for making our lives easier 🌹

16 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a virtual appointment recently…

I had a virtual appointment recently and it went great. Everything was completely smooth from start to finish. It was simple and easy to schedule, and the doctor was able to take care of me and diagnose exactly what I needed. The whole process was just smooth, easy, and simple. I couldn't ask for anything different!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Great resource…

General Medicine is a great resource for people to access healthcare; from routine screening to specialists’ visits, the platform has helped me a lot.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

I was in need of a medication I had run…

I was in need of a medication I had run out of and I was in the process of changing doctors. Everything and everyone at General Medicine was extremely helpful, I provided some information and my prescription was done and confirmed literally within 45 minutes. Thanks to all at General Medicine.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent care online

Excellent care online. Very accessible & pricing is transparent regardless of insurance. Doctors and NPs have been very knowledgeable, professional, compassionate & care was well coordinated. Their AI systems helped aggregate info from a long health history, making my care more thorough & seamless than a traditional office visit. I am grateful they can help with chronic health concerns & are aware of evidence-based practices to guide my treatment. Really helpful if you need multiple specialists, a primary care doctor, or just immediate care for everyday needs. They can also coordinate labs at a local clinic.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

I have tried many virtual doctor…

I have tried many virtual doctor appointments, and this was hands-down the best experience across the board. They engaged the specialist for a consult and they followed up multiple times.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

After consulting with two different…

After consulting with two different doctors and no results or callbacks, I decided to try general medicine. Very glad I did!. The doctor spent more time with me than both doctors put together that I saw previously. He listened to my cares and concerns and diagnosed the issue with the plan that worked. Prescription was sent immediately. He followed up unlike both other doctors that I saw in person. I would definitely use general medicine again. 10/10

8 July 2026
Unprompted review

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