Really easy to complete the necessary details and choose the level of cover required. General Accident came up as one of the cheapest on Confused.Com and was about £150 cheaper than my current insure... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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The access to GA was via Go Compare which was very straight forward and easy to fill in details. The Ga additional information to complete the quote was a bit tedious but if taken slowly was quite eas... See more
Company replied
After trailing for a while on looking at various companies to make a change from Admiral I opted for GA on both price and reputation. The process then became simple and straight forward with clear cos... See more
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Unfortunately, for various reasons. I allowed my policy to expire. GA could not re-instate the existing policy and I had to apply for and accept a new quote. Whilst the on-line application was both ex... See more
Company replied
4.5
Excellent
5K reviews
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Straightforward process asking only the…
Straightforward process asking only the important questions.
12 May 2026
simple purchase completed in minutes
Logged on online and found it a very easy process to buy a new policy to insure my car
12 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
found them on confused.com
found them on confused.com. best price. easy to complete, usual questions asked. selected as they are an AVIVA company who are recommended.
11 May 2026
Reply from General Accident
Hi,
Thanks for taking the time to leave a review.
We’re really pleased you found us through Confused.com and that the quote and application were straightforward, with no surprises along the way. Keeping things clear and easy to complete is exactly what we aim for.
It’s also great to hear that choosing us gave you extra confidence. Thanks again for sharing your experience – we appreciate it.
Customer service 👉 help.generalaccident.com/contact-form Claim support 👉 generalaccident.com/our-cover/making-a-claim FAQs 👉 help.generalaccident.com ~ General Accident Social Team
Great price
Great price; the last insurance company premium went up, even though I did not have an accident. Cheap add-ons.
11 May 2026
Reply from General Accident
Your 5 stars made our day! ⭐🎉 We really appreciate your support and are glad you had a positive experience.
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
Signed up for Car Insurance and it was…
Signed up for Car Insurance and it was a pleasure to have such a straightforward website. The price remained good instead of hiking as do some! Good range of cover as far as I can see.
7 May 2026
Reply from General Accident
Thanks for the awesome five stars! We love having you with us, and hopefully for many more years to come 💙
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
Website was easy and straightforward to…
Website was easy and straightforward to use and the the price was very competitive - feels like the best value for what I needed.
7 May 2026
Reply from General Accident
Hi Katie, we love to hear we could help make things simple for you this year 🥳 If ever you need us, we'll be a click away 💙
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
Easy to use and contact if necessary
Very easy to use on internet.as Cui have had insurance before they had already done most of the work .No silly questions but do tend to push the add ons
Otherwise no hassle
6 May 2026
Very good product at a very good price
Very good product at a very good price, very easy to navigate site,, past service as been excellent
6 May 2026
Good website and decent deals to be had
Good website, and got a deal for £10 for both motorlegal and breakdown cover for a year.
God knows if they are good in a claim though...
5 May 2026
Well worth being patient and waiting to speak to a member of the team
Although had to wait to speak to someone this was made easier with a call back service.
The man who dealt with me was courteous and very helpful
5 May 2026
Reply from General Accident
Hi Alison,
Thank you for your thoughtful feedback! 😊📞
We really appreciate your patience, and we’re so pleased the call-back service helped make things easier for you ⏱️✨ It’s great to hear that the team member you spoke with was courteous and helpful—it’s exactly the experience we aim to provide 👍
Customer service 👉 help.generalaccident.com/contact-form Claim support 👉 generalaccident.com/our-cover/making-a-claim FAQs 👉 help.generalaccident.com General Accident Social Team
Excellent 10/10
5 May 2026
fast and easy
4 May 2026
Reply from General Accident
Thank you for sharing your feedback Semra.
We understand that certain processes can feel challenging, particularly for older customers, and we appreciate you taking the time to raise this with us.
We want our services to be as accessible and easy to use as possible, and feedback like this helps us identify where we can make improvements.
If support is ever needed, our team is always happy to talk things through and offer additional help, you can reach out to them with the below details. 💙
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
General Accident Social Team
Very quick and easy
1 May 2026
Straightforward and easy to arrange.…
All steps clearly explained and easy to navigate online.
30 April 2026
Simplicity
30 April 2026
Very happy today to be able to renew my…
Very happy today to be able to renew my car insurance with General Accident. Have been able to make a saving of over £100.00. So easy to do so on line these days.
28 April 2026
Reply from General Accident
Thank you so much for your fantastic review 😊!
We’re delighted to hear how happy you are with renewing your car insurance with General Accident. It’s great to know you found the online process so easy and smooth - that’s exactly the experience we aim to deliver. We really appreciate you choosing us and look forward to being there for you in the year ahead! 💚
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
Thanks
General Accident Social Team
I have insured with general accident…
I have insured with general accident for several years. My renewal quote came through and I assumed that ,as always, it would be auto renewed. No, my policy was cancelled and with only an hour before I was due to leave home I had to re apply. I also had to pay £80 more than the previously quoted price! Not impressed, will definitely be shopping around next year.
28 April 2026
Reply from General Accident
Hi Jennie,
Thank you for sharing your experience, we appreciate the inconvenience caused by your policy not renewing as you expected.
We understand how stressful this must have been, particularly with such little time before you needed to leave home. Automatic renewal can depend on several factors, and we appreciate that this wasn’t communicated clearly enough in your case. We apologise for both the disruption and the frustration this caused.
It's disappointing to hear about the increase in price from your original renewal quote. We recognise how disappointing this can feel, especially as a long‑standing customer, and this is certainly not the impression we want to leave.
Customer service 👉 help.generalaccident.com/contact-form
Claim support 👉 generalaccident.com/our-cover/making-a-claim
FAQs 👉 help.generalaccident.com
Thanks
General Accident Social Team
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