GenderGP Transgender Services Reviews 929

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 229 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and supportive approach, making them feel at ease and understood. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and caring interactions. Reviewers also found the overall user experience to be very positive, noting how helpful and informative the sessions were. However, some people were dissatisfied with the pricing, finding it to be excessive for the service received. A few other people also felt that the service had declined over time, mentioning a lack of support and difficulty in contacting anyone for assistance.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the kindness, helpfulness, and understanding of... See more

Service

Customers consistently note ambiguous experiences with service. While many reviewers praise the service as a... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and support received... See more

User experience

Users describe positive interactions with user experience. Many customers report comfortable, simple, and... See more

Price

Customers consistently express strong dissatisfaction with pricing. Many reviewers report hidden charges,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rachel was nice and supportive, she had to ask questions but I didn't feel pressured or anxious. My only issue was with the booking system, as you could book an appointment for the same day but the st... See more

Rated 3 out of 5 stars

felt really welcomed by megan she was super understanding and actually listens to what your saying and calms your nerves on any problems or questions you might have 🙏 on the other hand i really dont... See more

Rated 5 out of 5 stars

Excellent follow-up session with Meg who I have seen before. We chatted away about all aspects of my transition. Was given great advice on getting the best results from my estrogen intake which I will... See more

Rated 5 out of 5 stars

My experience with gender gp It was phenomenal! I had a very lucky opportunity to talk to James about my history and how i've felt over the years, James had helped me understand myself and truly ha... See more

Company replied


Company details

  1. Specialized Clinic
  2. Health Consultant
  3. Medical Clinic

About GenderGP Transgender Services

Written by the company

Affirming transgender healthcare services including:
medication, hormones, blockers, blood tests, counselling, prescriptions, self-med swap, plus more.

Access advice and support from our directory of healthcare professionals from all over the world and use our digital platform to get the advice and support you need to be the real you.

GenderGP provides advocacy, support, advice, healthcare and access to a range of complementary services, which enable trans people to live their lives more easily.


Contact info

3.9

Great

TrustScore 4 out of 5

929 reviews

5-star
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1-star

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

She's was great

She was extremely helpful and very patient as well as having a very comforting presence while explaining everything and asking my questions

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic and compassionate

Fantastic and compassionate initial consultation which was both incredibly informative and very validating for my teenage son. Our great thanks to Fedora and the team. I would add that the website was very confusing and we initially booked the wrong consultation which caused stress but I understand the website is about to be updated anyway!

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Today I spoke to Janice G and she was absolutely amazing! She’s was really helpful and comforting! I’m really excited to start my journey with GenderGP!

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Thanks meg!

Meg was very easy to talk to and had a very calming vibe which made the whole experience a very pleasent one

19 June 2025
Unprompted review
Rated 5 out of 5 stars

I had a meeting with Megan today she…

I had a meeting with Megan today she was absolutely amazing. She communicated really good wasn’t a bad moment help with feeling nervous and and anxious.answered all the questions I had and listened really good

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Lovely people!

I've just had my first online appointment with GenderGP, with James Morris, and he was great!
Video calls make me very nervous but James put me at ease, explained everything in an easy to understand way, and now I'm on my way to finally get my HRT prescription (potentially by the end of the week!!!! :D Huzzah!!!!) I'm so happy and excited, thank you GenderGP

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Signing up was great!

Signing up was great!

I got a very supportive and helpful meeting with James who got me started with GenderGP.

Thank you! :)

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience.

I had a really lovely video call with Meg, She had a really positive energy and was very easy to talk to !! 30 minutes flew by and afterwards she wrote a beautiful summery of my journey so far.

13 June 2025
Unprompted review
Rated 4 out of 5 stars

LOVE Meg, loathe AI

My experience so far has been very good the process has been very fast which of course is what I was hoping for. Pretty much everything has been handled by Meg from the consultation to every question I’ve had - could not have had a single better person she has made entirely made this experience what it’s been. She immediately made me feel sooooo comfortable and safe and you can just see how experienced and knowledgeable she is, as well as having such emotional sensitivity and depth. Having a warm friendly face to go to is exactly what we all hope for and I’m so grateful to her!

However, if I did not have Meg to go to I’m unsure of where I would actually find any information or communication I’m looking for, as everything is basically fully AI run on the website. It is not a good system setup to have customers paying £30 a month “membership fee” when they’re paying for all prescriptions, prescriber referrals, consultations separately. The £30 a month doesn’t keep you getting looked after as you would assume and as it should, you have to pay to ask a question through a consultation as you can’t write to an email or phone a number. This has nothing to do with the people keeping it all going, such as lovely Meg, but the people at the top should realise that you can’t endlessly cut staff and maintain efficiency or ethics, and it will ultimately result in a loss of money anyway when customers choose to go somewhere that’s not 90% AI.
I hope this doesn’t become any more of a problem as I’ve seen in some other reviews! Alllllll love to Meg she is a star xxx

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Professional, respectful and caring.

I was nervous about approaching GenderGP and explaining my circumstances to someone for the first time. Meg was extremely professional yet put me at ease, at no time putting me under pressure. Everything was explained to me in very simple terms and the process of evaluation and providing me with the right service, very straightforward.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous Service!

Rachel Mae was very thorough and answered all of my questions clearly and kindly. She was very knowledgable and was able to tell me, in great detail, what my journey will look like from here. She put me at ease straight away and I'm really impressed with the service provided by both Rachel and GenderGP - thank you so much!

8 June 2025
Unprompted review
Rated 5 out of 5 stars

Compassionate understanding from James Morris

We had my son’s IGS with James Morris today, and it was great to see how he understood his anxiety and put him at ease. Kind, considerate session with lots of helpful information and the hope of positive support going forward. Thank you James!

5 June 2025
Unprompted review

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