Rings arrived but after a handful of what's a stone had fallen out of one ring. So haven't worn it since. The other is great and I wear it all the time. What is the options for faulty jewellery?
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See what reviewers are saying
The ring is prettier than we expected. If you are looking for high-fashion boutique grade jewelry then this is the place. My niece loves her ring which was the graduation gift she selected. The free n... See more
I am worried about not receiving my ring that I ordered on November 3rd 2020 order number #100238919 the tracking number they gave me really isn’t giving me any detail. I am really looking forward to... See more
I just received my ring it is even more beautiful in person than pictured - it sparkles from every angle. I can't stop looking at it ! Kevin was a help to me before even placing my order and his qui... See more
Company details
Information provided by various external sources
Geiana means Gorgeous-Eternity, these two thoughts will be there always when creating and designing our jewelry. Every piece of beautiful jewelry that we have designed for our customers, we give the unique look and the best quality, furthermore, we want to make the jewelry which can bring beautiful memories for our valued customers, and that is the Mentality of Geiana Jewelry. With geiana jewelry, we promise to continue offering amazing jewelry with nice-looking designs, you-our great customers-mean everything to us.
Contact info
90045, Los Angeles, United States
- service@geiana.com
- geiana.com
4.1
Great
34 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Customer Service - SPOT ON!!!
For a fun jewelry website, the customer service team is excellent!!! Kevin and his team are prompt, informative and extremely professional!!
24 August 2020
Unprompted review
Missing Ring. My beautiful ring came today. Thank you so much for your help!!
I placed an order on July/30/20 for a ring. Order Number 100232579.
I have yet to receive my order.
Marlise Harlow
20 August 2020
Unprompted review
Reply from Geiana Jewelry
Hi Marlise. Thanks for your info, sorry for the inconvenience that has been made. I have checked your order status on our system. It's been shipped by USPS, and there was a delay that has happened on your package, however, the package is still in transit, you will receive it next based on the tracking. Please kindly wait for a few more days then the package will be delivered to you as soon as possible. One of our reps will e-mail you more info about your order in 24-48 hours, please kindly check later. Thanks for your understanding. USPS tracking---August 20, 2020. In Transit, Arriving Late. Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility.
I received my ring and it is just as…
I received my ring and it is just as pictured and very beautiful! The quality is amazing too! If you’re looking for an affordable ring, I’d definitely recommend geiana
14 August 2020
Unprompted review
I just received my ring it is even more…
I just received my ring it is even more beautiful in person than pictured - it sparkles from every angle. I can't stop looking at it ! Kevin was a help to me before even placing my order and his quick response to my question gave me a secure feeling in working with Geiana. This ring will not disappoint.
13 August 2020
Unprompted review
Wow! Beautiful rings & fabulous customer service!!
Wow! I was pleasantly surprised!! The rings I ordered were beautiful and I received them promptly. I needed to return one b/c I bought the same ring in 2 different sizes. Kevin in the return dept. was most responsive and efficient and went above the call of duty to give me great service. Get yourself some of the beautiful rings from the website! Trust me, you will be glad you did!!
13 August 2020
Unprompted review
The ring is prettier than we expected
The ring is prettier than we expected. If you are looking for high-fashion boutique grade jewelry then this is the place. My niece loves her ring which was the graduation gift she selected. The free necklace was the best part of the gift but sadly arrived broken. The company was willing to send me another necklace with our next order. Ordering again soon. You won’t be disappointed.
12 August 2020
Unprompted review
Excellent customer service
Very VERY good customer service and absolutely beautiful jewelry!! Amazing for the price I definitely recommend!
11 August 2020
Unprompted review
I absolutely love my ring
I absolutely love my ring. It's an anniversary gift from my husband and I am so excited and grateful for it ❤
11 August 2020
Unprompted review
Just received its ABSOLUTELY…
Just received its ABSOLUTELY Beautiful!!! Question? Will this turn colors or turn my hand colors?
7 August 2020
Unprompted review
Reply from Geiana Jewelry
Hi Kira. Thanks for your info. We are glad to hear that you like the ring we shipped to you. The ring is made of good quality silver and will not turn your hand colors. Meanwhile, we all need to take care of our jewelry and better take it off when doing things with water. Please feel free to contact us if you have any questions.
Wonderful exchange experience
I got my ring a week after I placed my order. Although it wasn't exactly what I was looking for (the rock is too big on my little finger), Kevin is so nice and willing to offer me an exchange. Due to the high cost of sending it back via courier, they are letting me to keep the ring and I only have to pay a little extra cost for getting another one. The experience is awesome! I can't wait to receive the new ring!
6 August 2020
Unprompted review
Haven't received mine yet
Haven't received mine yet, hopefully soon. Its been over a month
3 August 2020
Unprompted review
Reply from Geiana Jewelry
Hi Antonette. Thanks for contacting us. Sorry for the inconvenience that has been made. I have checked your order on our system, it took time for us to finish your order then sent out on 7-20th. You chose free standard shipping, which takes 2-3 weeks for delivery after shipment. I just tracked your package, it is in transit and will be delivered to you by 8-7th. And I will send you tracking info in 24-48 hours. Thanks for your understanding. Have a great day.
Excellent pieces of jewelry
Excellent pieces of jewelry. Very highly recommended
24 July 2020
Unprompted review
Awesome Experience!!
My experience with Geiana was great, from the beginning the communication was always there and that is really important to me. I also appreciate the wonderful job done by Kevin, he went above and beyond to please my unique situation. Thank you Kevin for all your patience and understanding.
30 April 2020
Unprompted review
My gorgeous rose gold items are amazing.
My gorgeous rose gold and white sapphire ring set is so perfect. The quality and sparkle factors make it such a good purchase. More amazing on my slim fingers, and fits so well. Highly recommend!
30 April 2020
Unprompted review
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