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Mintro Reviews 

190
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely welcoming, friendly, and always ready to help every visitor with a cheerful smile. Reviewers often point out that the team provides brilliant customer service and makes all in-store transactions remarkably fast and straightforward. Some reviewers were happy with the great prices and the exceptionally helpful buyback options available across different locations. People also appreciate receiving useful product warranties and securing fair deals when trading in old electronics or purchasing new items. Consumers consistently note that visiting the branches is always an enjoyable and satisfying process from start to finish.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are always welcoming,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being... See more

Service

People report positive experiences with service, frequently highlighting friendly, helpful, and welcoming... See more

Price

Consumers find price to be positive, frequently mentioning fair offers and great deals when selling or buying... See more

Product

Reviewers mention positive feedback about product quality and pricing, noting that items match descriptions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

​I originally went to Mintro after CeX offered an unfairly low price for my 2019 Nintendo Switch, which came with its original box, charger, and Joy-Cons, missing only the dock. The team at Mintro wer... See more

Company replied

Rated 5 out of 5 stars

I was in the Stockport store today and received excellent service from all 3 of the lovely ladies in there. They are absolutely brilliant. A nice mix of friendly and professional. I will definitely be... See more

Company replied

Rated 5 out of 5 stars

Rapid service from Leah, a friendly and smiling face to at made the selling experience easy and enjoyable. Should I need to sell anything else or buy anything I’ll be sure to be back and ask for Leah!... See more

Company replied

Rated 5 out of 5 stars

Absolutely Fantastic store, awesome staff, Louis, Ella, Chris and co Always look after their customers Has to be the best store in Stockport and the staff are truly amazing

Company replied


Company details

  1. Second Hand Store
  2. also in
  3. Cell Phone Store
  4. Electronics Company
  5. Handbags Shop
  6. Jeweler
  7. Video Game Store

Written by the company

Welcome to Mintro. Mintro is a Buy, Sell, Buyback store for pre-owned tech, gold, jewellery, watches and designer handbags. With eight shops across the UK and a website where you can buy, sell and get a buyback price online, we make quality pre-owned simple, fair and trusted. We are not new to this. Our shops and our people have years of experience on the high street, Mintro is that experience under our own name, with better prices and standards throughout. Everything we sell is tested and honestly graded, so you know the true condition of what you are buying before you buy it. Most of what we sell carries the 24-month Mintro Guarantee, two years of cover on faults, one of the strongest guarantees on the pre-owned market. If your item develops a fault, bring it back and we put it right. The Guarantee does not cover accidental damage, water damage or misuse, see T&C's Selling, or need value from something you own without letting it go for good? Bring your tech, gold, jewellery, watches or designer pieces to any Mintro shop for a fair price, or use our buyback service, simple, clearly explained, no surprises. Whether you visit us in shop or online, you will find plain language, fair value and real people who look after you. Thank you for choosing Mintro.


Contact info

4.9

Excellent

TrustScore 5 out of 5

190 reviews

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4.9

All reviews

(190)

188 reviews in the last 12 months

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Rated 5 out of 5 stars

Ben coming to mint to for about two…

Been coming to mint to for about two years since I I moved to Salford five years ago all the staff are very well knowledgeable on all items in the Shop have a being served so kind and politely by a particular member of staff called Sonya the store is always clean and well presented with all items in stock in the Store

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Super fast and excellent customer…

Super fast and excellent customer service
Went in to the Rochdale store to sell an Xbox and within 5 minutes came out with cash in hand
Highly recommend going to sell or even just get items tested
100% prefer selling to mintro over the likes of cex

10 October 2026
Unprompted review
Mintro logo

Reply from Mintro

Thanks Liam, that is great to hear. Five minutes and cash in hand is exactly how selling should feel. Glad the Rochdale team sorted you out, and you are welcome to bring anything in just to get it tested. See you again soon. Jessica, Mintro

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff , good prices

25 September 2026
Mintro logo

Reply from Mintro

Thanks Callum, that is good to hear. Friendly staff and fair prices is what we aim for. See you again soon. Jessica, Mintro

Rated 4 out of 5 stars

Good service

Good service, like the reminder service. Local

14 September 2026
Mintro logo

Reply from Mintro

Thanks Lex, glad the service and the reminders are working for you. If there is something we could have done to make it a five, tell us, we would rather know. Jessica, Mintro

Rated 5 out of 5 stars

Great experience fast and reliable

Great experience fast and reliable
An would like to say Louis is very helpful

10 October 2026
Unprompted review
Mintro logo

Reply from Mintro

Thanks Max, that is great to hear. Louis will be pleased you named him and we will make sure he knows. See you again soon. Jessica, Mintro

Rated 5 out of 5 stars

Lynne amazing member of staff really…

Lynne amazing member of staff really pleasure be served by

8 October 2026
Unprompted review
Mintro logo

Reply from Mintro

Thanks Antony, that is lovely to read. Lynne will be made up, and we will pass it on to her. See you again soon. Jessica, Mintro

Rated 5 out of 5 stars

Lynne had some great customer service…

Lynne had some great customer service and made sure we was happy with the purchase

8 October 2026
Unprompted review
Mintro logo

Reply from Mintro

Thanks Dylon, that is good to hear. Lynne will be pleased, and making sure you are happy with what you buy is exactly the job. See you again soon. Jessica, Mintro

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service not only in store but also online, all staff are very friendly helpful and very welcoming. The store is very well organised and managed and very clean. But a big thank you to Chris who spoke to with me online and in store when i arrived, so a big thanks 🙏

7 October 2026
Unprompted review
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Reply from Mintro

Thanks Ian, that is really good to read. Chris will be pleased you named him and we will make sure he sees it. Glad it felt the same online as it did in store, and that the shop was looking its best. See you again soon. Jessica, Mintro

Rated 5 out of 5 stars

Kyle is King

Great shop, friendly staff
Kyle is a godsend and is so helpful thankyou!
Definitely the best shop on waterloo road!!

30 September 2026
Mintro logo

Reply from Mintro

Thanks Faye, that made us smile. Kyle will be made up, and we will make sure he knows. See you again soon. Jessica, Mintro

Rated 5 out of 5 stars

Friendly and helpful

Great staff who were very helpful and understanding. I asked for a little more than was offered and staff were happy to assist with my request.

19 September 2026
Mintro logo

Reply from Mintro

Thanks Shaun, that is good to hear. Asking is always worth it, and we would rather talk it through than have you leave unhappy. See you again soon. Jessica, Mintro

Rated 5 out of 5 stars

Polite staff.

Polite staff.
Very amenable.
I pop in most days to see what bargains the have.
Keep it up boys and girls.

6 October 2026
Mintro logo

Reply from Mintro

Thanks Paul, that is great to hear. Popping in most days is the right idea because the stock changes all the time. The team will be pleased. See you again soon. Jessica, Mintro

Rated 5 out of 5 stars

Fantastic staff

Fantastic staff, very helpful and friendly x

4 October 2026
Mintro logo

Reply from Mintro

Thanks Denise, that is lovely to hear. The team will be pleased. See you again soon. Jessica, Mintro

Rated 5 out of 5 stars

Staff are very helpful

Staff are very helpful

1 October 2026
Mintro logo

Reply from Mintro

Thanks Kelly, that is good to hear. The team will be pleased. See you again soon. Jessica, Mintro

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