Geeks2U Reviews 

743
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Matthew arrived promptly, was extremely courteous and fixed my problem within a very short period of time. But he went even further in cleaning up my hard drive of excess apps & unused files which gai... See more

Company replied

Rated 5 out of 5 stars

Requested a house call for my printer issue. Service tech showed up on time, fixed the problem. Whenever I have had a computer problem, they are my "go to" company

Company replied

Rated 1 out of 5 stars

Any company or service that offers NO FIX NO PAY, but demand PAYMENT UP FRONT pretty much sums up the company, my afbice RUN LIKE HELL!!!!

Company replied

Rated 5 out of 5 stars

Friendly, quick and all up and running smoothly - if only the same could be said of the interaction with Telstra who, despite their High Fees and Charges, seemingly deliberately make things difficult.... See more

Company replied

Company details

  1. Computer Repair Service
  2. Computer Service
  3. Computer Support and Service Company
  4. Phone and Internet Service

Written by the company

Geeks2U provides same day computer repairs for your PC, Mac, laptop or home network. We have computer technicians all across Australia from Sydney to Perth.


Contact info

3.7

Average

TrustScore 3.5 out of 5

743 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(743)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Good Service

Good communication via email. Technician on time, polite, friendly, knew his job, very happy with the service.

3 September 2024
Unprompted review
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Reply from Geeks2U

Thanks Wendy! We appreciate the feedback

Rated 5 out of 5 stars

James (geeks2U) helped form a Server upgrade strategy…

James (geeks2U) helped form a strategy for an upgrade path for our server Our server is mission critical to our business and houses proprietary software and databases. As such we need a technical resource that we could trust, which we were not sure we could get from Geeks2U until we met James. James exceeded all our expectations, and we feel extremely confident in his ability Just to put the impact of James visit into context, we had started the process of engaging other organizations to provide technical support for us as we were unhappy with the skill set of the last few geeks2u technicians, but after meeting James we have stopped looking on the assumption that we can get James back when needed We have utilized Geeks2U over a long period of time, based on our ability to find support staff that can address our specific setup. James is within the top three technicians we have ever had. I would have no reservation in recommending James to organizations and friends Congratulations to Geeks2U in finding such a great resource within our area
My advice to other users of Geeks2u is that if your technician does not meet your needs ask for another technician. It's not that some technicians are bad, but some have skills that align better to the needs of your organization

3 September 2024
Unprompted review
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Reply from Geeks2U

Thank you for your feedback, Murray, we really appreciate it!
We'd be more than happy to have James back out to you in the future, just ask for him when you make your next booking!

Rated 5 out of 5 stars

New tricks for "old dog"

I am an Apple person since the mid-1980's starting with OS2. I had a (for me) knotty problem regarding how to convert (burn) MPEG-4 files to DVD. I could view the movies readily on my desktop but not via a DVD player. Geeks2U sorted me out and I was able to complete the job that had been started by my guru over a series of blank disks.

29 August 2024
Unprompted review
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Reply from Geeks2U

Thank you for your feedback, Jules! I'm pleased to hear we could help get everything sorted out!

Rated 5 out of 5 stars

Fantastic. Highly recommended

My HP all in one lost the HD during a recent move. I booked geeks2u online and it was a very comfortable meeting and Ris worked hard to get my all in one back and running. I definitely recommend this service. So affordable.

28 August 2024
Unprompted review
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Reply from Geeks2U

Thank you for your feedback, Leonie. I'm pleased to hear you had such a positive experience with Ris!

Rated 5 out of 5 stars

Extremely satisfied

John understands that not everyone is computer literate and shows patience. He is always friendly, helpful & efficient.

28 August 2024
Unprompted review
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Reply from Geeks2U

Thank you for your feedback Mariane, we really appreciate it!

Rated 1 out of 5 stars

Front end and back end very different

Work was completed by a different tech on the 2nd visit.
Accounts department is the worst I've ever experienced.
I keep getting overdue invoice emails, letters of demand after I have made 8 phone calls and 4 emails over 7 weeks, invoice was paid on time.

2 July 2024
Unprompted review
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Reply from Geeks2U

Hi Garry,
I'm sorry to hear this.

I have located your customer file, and a member of our customer service team will be in touch with you shortly.

Kind regards,
Chelsey @Geeks2U

Rated 5 out of 5 stars

Professionalism displayed

Thomas was so professional and explained things so I could easily understand what was done and how better my computer is now performing. Very happy!

16 August 2024
Unprompted review
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Reply from Geeks2U

Thank you for your feedback, Pam! I'm pleased to hear you had such a positive experience with Thomas.

Rated 5 out of 5 stars

Google Chromecast installation

Dhwani from Geeks2U worked through the problems I was having with my Google Chromecast device/Wi-Fi. He explained to me what he was doing as he worked away and finally achieved a perfect result. I am very impressed with Dhwani's skills!

12 August 2024
Unprompted review
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Reply from Geeks2U

Thank you for your feedback Leanne! I'm pleased to hear you had such a positive experience with Dhwani!

Rated 5 out of 5 stars

Excellent service

Excellent service. Ariel arrived on time. Was presented with an awkward problem under MACOS where additional characters were being printed. After a careful analysis Ariel identified the problem, showed me how it occured and corrected the malfunction - excellent response

7 August 2024
Unprompted review
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Reply from Geeks2U

Thank you for your feedback, Richard. I'm pleased to hear Ariel could resolve your printing malfunction!

Rated 5 out of 5 stars

Very helpful and put my mind at ease

Very helpful and put my mind at ease. Explained why things were done and didn't try to push me to have things I didn't need.

1 August 2024
Unprompted review
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Reply from Geeks2U

Thank you for your feedback Rhonda, I'm pleased to hear you've had a positive experience with us!

Rated 5 out of 5 stars

Many thanks to Geeks2U for excellent service

Many thanks to Geeks2U for providing an outstanding service, fixing some long-term, ongoing issues with Outlook, Gmail and storage. It was a bonus being able to receive such excellent service via a phone call. Also appreciate their clear and prompt communication about booking and paying for the service. I'll definitely use Geeks2U's service again, if necessary, and would highly recommend them.

30 July 2024
Unprompted review
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Reply from Geeks2U

Thank you for your feedback Louise! I'm so pleased we could help

Rated 5 out of 5 stars

Great communication

Great communication, notified that he could be early & if a problem he would hold off.
Winston listen to what the problem was with our computer before getting started & fixing it.

26 July 2024
Unprompted review
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Reply from Geeks2U

Thank you Rhonda! We'd be happy to get Winston back out to you if you need help in the future

Rated 5 out of 5 stars

A Computer Guy with a Perfect Attitude

Peter was the best computer guy that I have ever experienced. This is because of his demeanor: he is calm, unhurried and informative. So many computer guys are impatient and condescending. Peter, in contrast, made sure that I understood every step he took to resolve my problems. Geeks2U is fortunate that it has Peter working for it.

26 July 2024
Unprompted review
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Reply from Geeks2U

I'm pleased to hear you had such a positive experience with Peter! We'd be more than happy to have him out to you again in if you need help in the future

Rated 5 out of 5 stars

Job done!!

Charbel just solved all five of my problems. Quick, efficient. He communicated what the problems probably were and then proceeded with a solution.
I couldn't ask for any more than that.
Job done!!

25 July 2024
Unprompted review
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Reply from Geeks2U

Thank you for your feedback James! I'm pleased to hear Charbel could help

Rated 5 out of 5 stars

Issue resolved


It was so easy to book a technician at a time that suited me. Day and time availability had good variety; Michael arrived in specified time; fixed my issue and was on his way. I loved it.

24 July 2024
Unprompted review
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Reply from Geeks2U

Thank you for your feedback Dena! I'm so pleased Michael could help!

Rated 5 out of 5 stars

We absolutely love your service

We absolutely love your service, polite, professional and always get the job done on time and for the agreed price. Thank goodness you are there! Thank you

23 July 2024
Unprompted review
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Reply from Geeks2U

I'm so pleased you've had a positive experience Sue! We're always happy to help!

Rated 5 out of 5 stars

Fast response

Fast response. On time. Stayed till completed and reformatted everything. Replaced hard drive and re-installed software. Vetted, scanned and fixed 5 devices and re-established their log ons to various different systems and applications. As good as it gets.

20 July 2024
Unprompted review
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Reply from Geeks2U

Thank you for your feedback Mark! I'm pleased we could get everything sorted for you!

Rated 5 out of 5 stars

Thank you Geeks 2U and extra thanks to Subi

I'd like to thank Subi so very much for figuring out how to restart the computer after the power outage, so VERY happy it's working again. Subi is friendly and thorough. Thanks so much to everyone from GEEKS, you've been great and comforting that you are there and able to help.

21 July 2024
Unprompted review
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Reply from Geeks2U

Thank you for your feedback, I'm pleased to hear Subi could get you running again!

Rated 5 out of 5 stars

Be Careful when Applying fixes to your PC

The technical team at Geeks to You is extremely knowledgeable and patient. Given the despair caused by lost data and non- working PC's, their service represents excellent value for money.

20 June 2024
Unprompted review
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Reply from Geeks2U

Hi David, Thank you so much for the feedback!

Rated 5 out of 5 stars

Geeks! My Favourite Tech Help and Fix Company.

I have dealt with Geeks 2U since 2016, and the appointments I have had with them over the years although not many, have been marvellous. They always arrive, and on time too.
We need a company like Geeks, I can’t rate them highly enough.
The Technicians are very very clever.
I wish them all the success they deserve.

17 July 2024
Unprompted review
Geeks2U logo

Reply from Geeks2U

Thank you so much for the feedback and continued business Christine! We are so glad we have been able to assist!

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