Geeknson Reviews 

193
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional build quality of the gorgeous gaming tables and highlight the professional, friendly nature of the staff. Consumers often mention that the overall delivery and home assembly services are exceptionally smooth, quick, and always handled with great care from start to finish. Some reviewers were not happy with unexpected delivery delays, long waiting times, and communication issues regarding recent orders. A few other people also felt that certain custom accessories did not fit properly and experienced major difficulties reaching customer support for timely assistance.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the gorgeous craftsmanship, premium... See more

Delivery service

People report positive experiences with delivery service, highlighting quick arrival times, professional... See more

Staff

Customers had positive experiences with staff, frequently highlighting their friendly, helpful, and... See more

Quality

Consumers find quality to be exceptional, frequently praising the beautiful craftsmanship, premium sturdy... See more

Service

Reviewers highlight positive aspects of service, frequently expressing deep satisfaction with the quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really can’t praise Geek’n’Son enough. From Terry Brooks to Anna Modlinskaya to Chris and Razik(sp?), my experience with this company has been terrific. Sure, we ran into some bumps in the road,... See more

Company replied

Rated 5 out of 5 stars

Delivery came a day earlier and exactly in the window specified! Only took delivery folks about 30 minutes to assemble the table! Table looks great and don’t see any visible damage. I recommend... See more

Company replied

Rated 5 out of 5 stars

Bought my Bristol last year. Customer service were very helpful & patient with me talking through options, and gave me clear instructions/expectations on lead times & delivery etc. Delivery... See more

Company replied

Rated 5 out of 5 stars

We received our Megan Crown Kickstarter table today. The entire process, from delivery to assembly, was seamless and efficient. The staff were professional and helpful. The table looks great, and we c... See more

Company replied


Company details

Written by the company

Geeknson is a leader in manufacturing gaming and dining tables in Europe. Among major characteristics they are renowned for: - High Quality Materials - Natural Hardwood - Handmade orders - Fully Customizable options - Europe Production - Family-run Business - Geeknson Van Deliveries - UK/Europe/US Locations


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

193 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(193)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Geeknson Gwen gaming table - Just Awesome!

I have had an absolute blast with my table, have been using since April 24. Service, support and build quality is all excellent. You cannot buy better if you want a great gaming table with the flexibility of the accessories to suit your needs.
Well worth the investment!

26 October 2024
Unprompted review
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Reply from Geeknson

Thank you so much for your plausible feedback. Our teams are doing everything that they can to meet high expectations and standards. Have lots of fun!

Rated 5 out of 5 stars

Gorgeous table, great quality

Paul and Chris provided and excellent service and the table is fantastic, great size and gorgeous colours and quality.
Terry was great to work with for the purchasing of the table

13 September 2024
Unprompted review
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Reply from Geeknson

Thank you for your positive review. The team members will appreciate your kind words. Sending regards!

Rated 2 out of 5 stars

If you have problems with your table, good luck with their support!

I received my table earlier this year. Everything seemed to fine at that time. During the summer I noticed that the boards were getting a bit too tight to put back in. It reached a point, where I was no longer able to push the last board back in, since the wood expanded too much. So I contacted the support for help on this matter. After a few weeks I got the information, that the replacement board, which was part of the delivery, was for this case. It is a bit more narrow, so it should fit. I tried it, and yes, it was way more narrow and fit. But the problem was, it was too narrow, so I now have a huge gap between the boards. I contacted the support again, trying to get a fitting replacement board, but all my mails are getting ignored. I read another review here, which stated that if you get a table and have no issues, you will be happy with your table. But if you encounter a problem and need to get help or a replacement item, you are in support hell. I can confirm that statement 100%.

If they are at Essen Spiel this year, I will talk to them in person. Maybe they will be more responsive and reasonable in person. For such an expensive item, you'd expect way better support.

21 July 2024
Unprompted review
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Reply from Geeknson

Dear Normen, we apologise for this situation. All the components are custom-built and it's true it has taken a little while to have the issue sorted for you. We will work on our post-sale procedures to see how we can speed up the process. Let us know if any additional support is needed. Best Regards from the Geeknson team!

Rated 1 out of 5 stars

Table awsome - Support is Hell

Well
The Table is awsome and also the delivery.
But if you need Support you are in Hell…
Responsetime up to a Month…
Promisses that did not hold and you have to get pushy to get it….
Replacements which take up to 4 Month and still try to contact them - they dont have there s*it together in Customer support

If you order a Table - pray you dont have any issues…. Than its awsome
If you have any issues - welcome to allmost Support and excuses land…

25 August 2024
Unprompted review
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Reply from Geeknson

Hi Chris,
I'm sending this reply to confirm your comment was safely received.
As a company we always listen to our customers and their feedback which is extremely valuable for us. I must admit we feel a little surprised to see such comments as your claim have been handled with care and frequent replies. Our team sent replies in May, June and July.
I'm sorry to hear that we haven't met your expectations. Our furniture is custom-built and that it's true that it takes time to produce the replacement parts. It is related to the complexity of our products.
I will investigate this to see where we can do better.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, who kept my up to date with how my order was going. Couldn't be happier with the table, and it looks amazing in place

31 July 2024
Unprompted review
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Reply from Geeknson

Thank you for your feedback, we are happy to see everything went smoothly.

Rated 5 out of 5 stars

Excellent quality custom table

Excellent quality custom table. Good communication from Geeknson on delivery, with a friendly and efficient delivery and set up.

26 July 2024
Unprompted review
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Reply from Geeknson

Many thanks for taking the time to share your feedback. We are more than happy to hear that!

Rated 5 out of 5 stars

Good communication

Good communication, quick setup, and clear understanding of timelines over the span of the crowdfunding fulfillment.

Product quality is great. Would do it again.

13 July 2024
Unprompted review
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Reply from Geeknson

Lovely review, thank you Michael!

Rated 5 out of 5 stars

Excellent all round

Really impressed with both the table and service having been an early backer of the gwen table on kickstarter. Was a minor issue in assembly and they returned within 2 weeks to sort it. Excellent communication throughout and everything as expected. We'll definitely use them again in future.

Fully deserved 5 stars!

25 June 2024
Unprompted review
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Reply from Geeknson

We are doing our best to maintain a high level of customer service and ensure that our backers are guided from the very beginning to the delivery date. Thank you for your kind words, we really appreciate your feedback

Rated 5 out of 5 stars

Thrilled with my new gaming table!

Got my Gwen gaming table delivered and assembled today, and I couldn't be happier. The assembly process was a breeze thanks to the fantastic team – everything is nice and sturdy. Now I can't wait to break it in with a good game night!

27 June 2024
Unprompted review
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Reply from Geeknson

Great to read such feedback from the happy backer, enjoy your lovely table!

Rated 5 out of 5 stars

Amazing experience, amazing table!

Our Gwen table arrived today and it is fantastic! The team throughout the whole process have been nothing but brilliant.

The delivery team got everything sorted, assembled the table in no time, cleaned up and gave me the grand tour.

Thank you so much!

27 June 2024
Unprompted review
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Reply from Geeknson

Thank you for being a part of the Gwen project, it's been a fantastic journey for all of us! Thank you for your feedback!

Rated 5 out of 5 stars

Table delivered - PERFECT

I have just had my table delivered and the entire experience was incredible. The care for the customer was perfect. All features explained and demonstrated, all paperwork explained and the guys from Geeknson were professional and perfect.

25 June 2024
Unprompted review
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Reply from Geeknson

Hi James, thank you for sharing your experience, we really appreciate the 5-star review!

Rated 5 out of 5 stars

Geeknson table is now family heirloom

I bought a Denis table from Geeknson in 2016.
I had always wanted a table from companies like Geek Chic, so when they closed down, I decided I had to take the plunge before all choices disappeared.

I chose the Denis because I had only a small flat and being able to transform it to a dining table and then get back to a pre-setup board game was exceptional. The baize layer in the vault along with the ability to secure game maps under a clear layer has proven invaluable for the games I played.

I moved when I became disabled back to my family home, and my growing collection of board games has been a welcome companion since; the table came apart easily and reassembled securely once we got there.

It looks as good now as it did the day I bought it, and my children regularly fight over who will inherit it!

The people at Geeknson are amazing, to boot.

You won’t ever regret owning one of these tables.
If you’re on the fence all I can say is they are totally worth it.

20 June 2024
Unprompted review
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Reply from Geeknson

Great to hear you have been the owner of our bestseller - the Denis table for a couple of years now! Thank you for sharing your story, it means a lot to us! We wish you a wonderful gaming time with your loved ones!

Rated 5 out of 5 stars

Fantastic delivery service

Fantastic delivery service, excellent would recommend. Tables are amazing, thanks guys.

14 June 2024
Unprompted review
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Reply from Geeknson

And we thank you for your honest review! Cheers!

Rated 5 out of 5 stars

Customer Support is 10/10

Fantastic company - great product and customer support is fantastic.
Small delay in delivery and a few questions during manufacture which were all handled excellently.
I couldn't of asked for better support

12 June 2024
Unprompted review
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Reply from Geeknson

Glad to read such words, I'm sure the team is doing their best to answer all the queries throughout the purchase process. In case of any further queries, you know where to reach us! ;-)

Rated 5 out of 5 stars

I ordered a Denis table at the June…

I ordered a Denis table at the June 2023 UK Games Expo custom size. I even made a few minor alterations after order that they were happy to make. Table arrived November 2023, and installed perfectly. I love my table, build quality is amazing and works well as a gaming table and dining table. So impressed!

8 November 2023
Unprompted review
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Reply from Geeknson

The UKGE has a special place in our tight agenda, it is a pleasure to build a dream table in person and explain all the details as well. Thank you for your review!

Rated 5 out of 5 stars

Decades Of Gaming To Look Forward To!

We are extremely happy with our Bristol table! The Geeknson team has been amazing; they kept in regular contact at every stage of the order and have been very responsive to questions (thank you Terry and colleagues!). We were among the first people to order a Bristol directly from the website and the entire process took 4 months.

The delivery team was really friendly and professional, and they were just as excited about the table as we were - it felt like a special event! 2 small parts of the order were missing (acrylic dividers), but Paul and his colleague couldn’t have been more concerned and made it a priority. We received a dispatch notification within an hour of them leaving and the parts were delivered the next working day, along with a Geeknson mug as an extra! That’s great customer service.

The table itself is wonderful. It looks, feels and smells (yes, even smells) amazing. Every aspect of it has been thoroughly thought-through and manufactured to a very high standard. Even family and friends who aren’t interested in board gaming have been impressed with the Bristol as a piece of furniture. For gaming, you can very comfortably sit 6 around the [large] Bristol and up to 8 as a dining table (you can fit 3 chairs along each side and 1 on the ends). The leaves feel very solid and secure when fitted, and stow away neatly under the table when we’re gaming (we would recommend getting the under-table leaf storage - the brackets are lined with felt to prevent scratches and there is plenty of leg room). For gaming, the table can be adapted to suit most board games, from simple card games to heavy games like Gloomhaven or Nemesis. We would also recommend the wooden player boards if you do play heavier games, as the extra space is required… and in any case, they make the gaming experience that bit more special.

Thank you, Geeknson, we look forward to decades of gaming with our table.

31 May 2024
Unprompted review
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Reply from Geeknson

Thank you for sharing your detailed feedback about the Bristol Table. We are happy you have chosen the Geeknson table and we are sure playing games is on a different level now. Enjoy your lovely table!

Rated 5 out of 5 stars

Fantastic table and service

I ordered a Megan large table from GeekNSon. The table exceeded expectations, as did the service.

The table is beautifully and solidly made (it is a talking point for all of our guests), and was both delivered and assembled by GeekNSon themselves in-situ, on arrival. After building it, they then proceeeded to give me a demo, and instructions on how to re-apply oil when the table is a year old.

They then checked the invoice before leaving and noted that one item was missing, which they arranged for immediate delivery. Both this and the subsequent after-sales service (provided by one of their excellent sales managers, Terry) was impeccable.

I would definitely recommend GeekNSon without hesitation, both in terms of table quality and service.

24 May 2024
Unprompted review
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Reply from Geeknson

Thank you for your kind words and your recommendation. We are glad to see you appreciate the Geeknson teamwork and enjoy your lovely table

Rated 5 out of 5 stars

Having played my first game yesterday…

Having played my first game yesterday on the new table I do have to say it was a dream come true. Playing feels nice, everything is in place, everything is made for a board gamer to enjoy the experience.

The ordering process, from webshop, customer care to delivery went smoothly and without any problems. My special wishes for the delivery dates could be accounted for and once the date was set, setting up was done on time and very quick.

You have to wait months for the table, take that into account. But you get what you signed uo, the given promises are kept and you´re treated with respect and care throughout the process.

20 May 2024
Unprompted review

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