Geek Crate Reviews 

136
•
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate receiving exciting monthly surprises and find the various collectible items truly fun for sharing as gifts or keeping for themselves. Many people genuinely enjoy the smooth transactions and the consistently great communication provided by the team when ordering boxes. Some reviewers were not happy with the poor value for money and the surprisingly low quality of the products received in their shipments. Customers also mentioned repeatedly receiving duplicate items across multiple boxes and encountering unexpectedly damaged goods inside. Others felt that the contents did not match expectations compared to what was shown online.

What people talk about most

Product

Customers had ambiguous experiences with the product, as opinions on the mystery boxes varied significantly.... See more

Subscription

Users describe ambiguous interactions with subscription models, as some reviewers find the monthly surprises... See more

Value for money

Clients share profound disappointment regarding the value for money, stating it is a complete waste of funds... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A great company with lots of lovely merch to give. I get the Harry Potter one and the only problem is that I occasionally I get merch repeated. Other than that though it’s awesome, I look forward to m... See more

Rated 4 out of 5 stars

I bought this for my son.. Could have let you know it was for a boy.. also a repeat coffee mug

Rated 1 out of 5 stars

Complete waste of money. Filled with singular lego characters and key rings. Box didnt contain half as much as what is stated on the website. Contents valued under £30 for a box that costs over £70. I... See more

Rated 1 out of 5 stars

I was very disappointed with the last 2 boxes that I received. The 2nd box i received had q couple items that were the same as the first box. I thought well maybe it's just a fluke. Well I was sadly m... See more



Contact info

2.9

Average

TrustScore 3 out of 5

136 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.9

All reviews

(136)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No response & blocked on Facebook

Please do not use. This company needs be put out of business. I received for premium Thor box which meant to have between 6-10 items worth £40 and on top of that two bonus items which if I did receive then hate think what would looked without them. One funko which Mata Lopez which get for under £6 from amazon. Then load cheap chat from wholesale company pyramid international which just erasers, badges, and a keyring. Got pair of socks which had no tag on so could just been out of one of the employees draws, and finally maybe these where my bonus items two small prints that looked like that had been printed off a home printer. For two months of emailing them not one of their staff contacted me. When commented on their facebook page my experience they blocked me. I wrote a review on website which sure since gave them 1 star which is even seems generous wont be printed on their site since don’t want bad publicity and don’t mention trustpilot I wonder why. AVOID

17 July 2023
Unprompted review
Rated 1 out of 5 stars

Disappointing

Was really disappointed in this "geek crate", the box was tiny and was made up of a key ring, some badges, some stickers, 2 photos, 2 small lego figures, a pair of socks , an air freshener and a set of erasers, not the items advertised or anywhere near the £35 I paid. Definitely won't be subscribing

2 September 2023
Unprompted review
Rated 1 out of 5 stars

Absolute sham

Absolute sham. Bought a six piece box to try them out before setting up a subscription. First crate never arrived and when I eventually got a reply I was told a second box was sent out. Tracking has shown no movement in 20days and no reply from the help desk about any updates. Requested my money back but doubt that will happen. Avoid at all cost.

24 August 2023
Unprompted review
Rated 5 out of 5 stars

Phenomenal Service

Everything from the initial enquiry about selling bulk to recieving my payment was top tier. Always there to answer any of my queries and to offer updates. 5 stars isn't enough.
Thank you again Geek Crate ! ✨

10 August 2023
Unprompted review
Rated 5 out of 5 stars

Trade in

Done a trade in and everything was smooth and clear from the start would definitely use again.

17 July 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company, straight forward process, shipment labels sent over straight away and money transferred quickly!

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Perfect

Everything was knew and neat. I loved everything and it was the perfect gift

20 March 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Quality!!

I got a great quality Marvel themed box for my sister's birthday, and the products inside were very high quality and shecabsolutely adored them. 100% would buy from this seller again! The delivery came on its expected time, and there were a great selection of items.

23 June 2022
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money

Don’t waste your money. I paid over £35 for a premium box and it’s full of tat! Keyring, a pen stickers not licensed products. Stuff you’d get in b&m. Looking by the other reviews on here I doubt I’ll get my money back. AVIOD THESE SCAMMERS. They’ve also blocked me on their Facebook page now & ignoring emails - I will be taking this further

18 June 2023
Unprompted review
Rated 1 out of 5 stars

Total waste of money

Total waste of money, items were no where near the premium box price i paid for the thor crate. So disappointed and will not be shopping here again no free items included in the box despite using a code that offered 2 free items. Most of the items were around £2-£4 each, some stickers a pack of erasers and a keyring huge rip off and no response from the company, definitely wont be shopping here again!

1 June 2023
Unprompted review
Rated 1 out of 5 stars

RIP OFF MERCHANTS

RIP OFF MERCHANTS
Wish I could give it zero.
I’ve bought so many loot boxes over the years from all the companies and this one is by far the worst.
Paid extra for the “premium” and got two extra pieces of tat. Honestly like it came from a cracker. Came in plain boxes with a handful of random crap thrown in.
Box had been stepped on so a couple of the pieces of crap were bent or damaged.
Two emails to customer service, still waiting on any kind of reply

24 May 2023
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID

AVOID AVOID AVOID - this is a complete con!! Absolutely appalling boxes. I bought 2 and they turned up in old plain cardboard boxes, filled with absolute trash. I ordered the large Pokemon one, which was a decent amount of money.. and it was filled with stickers, awful little figures you’d get in a cracker, a load of opened Pokemon cards so obviously all the awful ones, and a single booster pack. Oh and a terrible pikachu pouch which looked like it was out of an arcade machine. Tbh I wouldn’t be surprised if the booster pack of cards had been opened too. It’s was a total con. I have tried to contact them and they literally don’t reply to you either! So customer service is zero! AVOID AVOID AVOID!!

28 April 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Really good communication with the company the whole way through. Process was easy in regards to sending the package and recieving the payment. Would highly recommend and will use again

27 February 2023
Unprompted review

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