I was delighted with the service I received from Geberit UK. It’s often so difficult to contact an actual person (as opposed to AI) but in this instance I did manage to talk with someone simply to rec... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Agent (Charles) was able to identify correct part required from a photo after receiving two lots of wrong part from another supplier resolving an ongoing saga! Thank you Charles Just to add, I am not... See more
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Staff in the company very well trained regarding the technical issues related to the equipment , they are patient,polite and professional in their work they guided customers step by step to solve th... See more
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We had a problem fitting a new AquaClean WC, Geberit's Technical Support team was able to understand the problem, and sent the parts we needed to get everything resolved. I'm very pleased with this le... See more
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Company details
Written by the company
A proud part of the globally operating Geberit Group, Geberit UK brings over 150 years of expertise to the world of bathroom and sanitary solutions. With headquarters in Switzerland and a strong local presence in the UK, we’re experts in plumbing systems, innovative bathroom ceramics, and comprehensive water technology—what we call “Mastering Water.” | Geberit leads the way in promoting sustainable sanitary practices. Our focus on water efficiency, long-lasting product design, and resource conservation means customers enjoy not only best-in-class performance, but also environmental peace of mind | If you value trusted quality, innovative plumbing and bathroom solutions, and dedicated service, you’ve come to the right place. We’re passionate about transforming bathrooms and sanitary systems—making life better through smarter water management.
Contact info
Geberit House, Edgehill Dr, CV34 6NH, Warwick, United Kingdom
- 01926 516800
- enquiries@geberit.co.uk
- geberit.co.uk
4.6
Excellent
127 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The Geberit toilet
The Geberit toilet has given my wife her dignity back . I now don’t have the need to help her with her bathroom needs. The only thing we find it makes a clicking noise after the flush . We can’t find anyone to come a service the Geberit toilet.
25 September 2025
Reply from Geberit UK
Hi Phillip,
Thanks for sharing your experience, it really means a lot to us. We're incredibly glad to hear that your Mera Care Aquaclean toilet has made such a positive difference for you and your wife. Restoring dignity and independence is exactly the kind of impact we strive for.
Regarding the clicking noise after flushing - we'll be in touch shortly to help resolve that for you. It's likely that the flush valve just needs a simple reset, which we can guide you through. Also, just to reassure you, Geberit toilets are designed to be low maintenance and therefore, don't require regular servicing apart from a descale, which is simple to do yourself.
Thanks again for your feedback, we'll make sure you get the support you need.
Warm regards,
Sarah - The Geberit Team
The agent I spoke with was able to help…
The agent I spoke with was able to help me greatly with my enquiry. He was very knowledeable and polite.
24 September 2025
Reply from Geberit UK
Hi Ken,
Thanks for your feedback. It's great to know that Matt was able to assist you so effectively!
Warm regards,
Sarah - The Geberit Team
Prompt comprehensive reply
Prompt comprehensive reply to my request for technical information, which resolved my issue to my complete satisfaction.
24 September 2025
Reply from Geberit UK
Thank you for your feedback! It's fantastic to hear that your issue is resolved to your complete satisfaction.
Warm regards,
Sarah - The Geberit Team
very fast response and easy to deal with
24 August 2025
Reply from Geberit UK
Hi John,
Thanks for leaving us a review. We're happy to hear you had a great experience!
Warm regards,
Sarah - The Geberit Team
Going the ‘extra mile’ in customer support.
I had an issue with the intrinsic quality of flush plate. I felt that I could repair it if the trim edges could be obtained as spares. After contacting customer support and providing a couple of photos, Geberit provided a no charge replacement of the complete unit. This was more than I expected when deciding to make contact. All I can say is excellent Customer support and thank you for going the ‘extra mile’.
25 June 2025
Unprompted review
Reply from Geberit UK
Hi Mike,
Thank you for your review! We're thrilled to hear you had a great experience. Your feedback means a lot to us.
Warm regards,
Sarah - The Geberit UK Team
Having sent them information of my…
Having sent them information of my Gerberit which wasn't working. They were very helpful and able to provide the information that I needed to find what I needed. The response was very quick and concise.
I am very grateful for their help
29 June 2025
Unprompted review
Reply from Geberit UK
Hi Eric,
Thanks for leaving us a review. We're so glad you're happy with the service!
Warm regards,
Sarah - The Geberit UK Team
Having contacted Geberit customer…
Contacted Geberit customer service via email as it was out of business hours, speed of response was good and contained all the answers I required. Having done my due diligence on the product. I am now in a confident position to make my purchase Well Done Geberit Customer Service.
30 June 2025
Unprompted review
Reply from Geberit UK
Hi Cliff,
Thanks for your kind words and for taking the time to leave us a review! We're really pleased to hear that our Customer Service team responded quickly with the information you needed.
Warm regards,
The Geberit UK Team
Reply from Geberit UK
Hi Paul,
Thank you for your positive feedback! We're glad to hear our team responded quickly and offered the support you needed. If there's anything else we can assist with, please don’t hesitate to reach out.
Best regards,
The Geberit UK Team
Great Products & Excellent Service
Geberit products have improved the quality of my life by improving my personal standards immensely. They employ dedicated and knowledgeable staff like James (Account Manager) whom visited us today post the installation. James provided us with vital tips and demonstrated features that will further enhance our usage. Great products, great people, thank you.
25 April 2025
Unprompted review
Reply from Geberit UK
Hi Tam,
Thank you so much for your kind words and fantastic feedback! We're delighted to hear that our products have made such a positive impact on your day-to-day life, and it’s great to know James was able to provide the support and guidance to enhance your experience even further.
We'll be sure to pass your comments on to him and the wider team.
Best regards,
Geberit UK Marketing
Exceeded expectations Quick response
Quick response. Exceeded expectations in supplying a replacement door with handle.
2 April 2025
Unprompted review
Reply from Geberit UK
Hi there,
Thank you so much for your kind words! We're really pleased to hear that our team was able to respond quickly and exceed your expectations with the replacement door and handle. It's always great to know our service is making a positive impact.
Best regards,
Geberit UK Marketing
Shocking
Shocking. Technical support have no clue about their products. Spoke on the phone, no idea, sent email with pictures, 11 hours later and still no reply. Am I supposed to sit on the customers sofa all day waiting???
I'll be avoiding your brand from now on!
17 February 2025
Unprompted review
Reply from Geberit UK
Hi Graeme,
We're sorry to hear about your experience with our technical support team. We always strive to provide timely and accurate support, and we’re sorry to hear this wasn’t your experience.
To help us investigate this further and improve our service, could you please provide more details via our feedback form? You can submit it here: https://www.geberit.co.uk/service-support/contact/feedback/
We appreciate your feedback and hope we can work towards a resolution.
Best regards,
The Geberit UK Team
Do not buy
I bought a flat which had a Geberit cistern, seemingly put in as part of a recent, high quality bathroom refit. It started leaking. I removed board to access the cistern, took the top off, and just couldn’t believe what I was seeing. The mechanism is so flimsy it is like something out of a Christmas cracker.
The problem was a washer on the flush valve, which seems to have been unable to stand up to hard water (in London). The short-term solution is a new flush valve. They are not the quickest parts to source. It is now working but I don’t know what the life expectancy can be. There’s plenty of water scale on the intake valve - is that next?
I would prefer to replace the cistern with a standard one. The little problem is that the bathroom has been constructed around the small cistern size and changing it will lead to other jobs. At the moment I’m living with this cistern and just hoping it doesn’t let me down. As I type this I think replacement in a couple of years is inevitable. I doubt I can match wall tiles so potentially a big bathroom job, all because some idiot decided to fit an expensive but rubbish cistern.
15 February 2025
Unprompted review
Reply from Geberit UK
Hi Graeme,
We're sorry to hear about your experience with your cistern. We’d like to understand more about the issues you’ve encountered and see how we can assist you. To help us investigate further, could you please provide your full name and any details of previous interactions with us? You can share this information by filling out our complaints/feedback form here: https://www.geberit.co.uk/service-support/contact/feedback/ or by contacting us directly at escalations@geberit.com.
We appreciate your feedback and hope to assist you in resolving this matter.
Best regards,
Geberit UK Marketing
Bought Geberit products for a bathroom…
Bought Geberit products for a bathroom and downstairs cloaks, this included vanity unit in the downstairs loo and vanity unit and low level side unit in the bathroom. Barely 4 years on the drawer below the sink has failed, turns out although it is designed for bathrooms it is not fit for purpose as it has seams which allow condensation and moisture to be absorbed which then burst the mdf and then swell and ripple the unit.
This is unbelievable- they are expensive units and cost a lot of money, a cost that I didn’t think I would be paying again for quite some time.
If Geberit wrapped the finish around the edges this would not happen.
Geberit have been contacted - customer service non existent- they have not even bothered replying to their stockist.
Avoid this company, do not give them your hard earned money. The units might look good quality but they are really not. They are not fit for purpose at all.
9 December 2024
Unprompted review
Reply from Geberit UK
Dear Julian,
Thank you again for sharing your feedback, and we sincerely apologise for the issues you have experienced with your Geberit units.
We understand your frustration, and we want to reassure you that we take concerns like yours seriously. We are aware of your previous communication regarding this matter under ticket number 282548, and our team has been working to find a suitable resolution. We appreciate your patience, and we’re committed to ensuring this is resolved to your satisfaction.
If you have any further questions or need any additional assistance, please feel free to reach out to us directly at escalations@geberit.com.
We value your feedback and look forward to resolving this matter as soon as possible.
Best regards,
Geberit UK Team
Avoid this company like the plague not worth wasting your money
Have been waiting over a week for the company to come back to me to arrange a repair to my toilet which is leaking and the water of course she’s getting into electrics tripping my house out. The representative phoned me yesterday with an attitude of I couldn’t give a monkeys to tell me that oh an engineer will be in touch in 72 hoursso you’ll have to wait. Not a very good outcome. I’ve been waiting nearly over a week for that phone call would not recommend this company at all.
12 November 2024
Unprompted review
Reply from Geberit UK
Dear Mark,
Thank you for sharing your feedback, and we sincerely apologise for the delay in responding to your review. We understand the urgency of your situation, especially with a leaking toilet affecting your electrics, and we deeply regret the frustration this has caused.
We understand from your review that an engineer was expected to contact you within 72 hours. We’d like to check whether this issue has since been resolved, and if not, we would be happy to assist you further.
Please feel free to contact us directly at escalations@geberit.com if your issue remains unresolved or if you need any additional support.
Once again, we apologise for the delay and appreciate your understanding.
Best regards,
Geberit UK Team
Do not go near then if you like your…
Do not go near then if you like your money in your pocket toilets are doo doo
1 July 2024
Unprompted review
Reply from Geberit UK
Dear Corrina,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with your experience. We take all concerns seriously, and we regret that our product did not meet your expectations.
As we only recently gained access to our Trustpilot page, we are now able to respond to your review and would appreciate the opportunity to understand the issues you faced. If your concern has not been addressed, please feel free to reach out to us at escalations@geberit.com, and we will work to resolve the matter.
We appreciate your feedback and hope to hear from you soon.
Best regards,
Geberit UK Team
300 pound for fixing a hose back on the system
Can I just say that I eventually got an engineer out it took longer than the said time for an engineer to come out I paid £300 for an engineer to come out and fix a hose it took no more than about 15 mins to complete the job.
Please ask the tech team if they can take you through and it might save you a wee bit of money not 300 pounds
3 October 2024
Unprompted review
Reply from Geberit UK
Dear Pamela,
Thank you for sharing your feedback, and we sincerely apologise for the experience you’ve had. We understand how frustrating it must be to feel that a service didn’t meet your expectations, especially regarding the cost and the time it took for the engineer to arrive.
We regret the delay in responding to your review, as we’ve only recently gained access to our Trustpilot page. We also appreciate your suggestion to ask our tech team for guidance before incurring further costs. Our team is committed to providing clear communication and support, and we’ll be sure to review this internally to ensure we can provide better assistance in similar situations moving forward.
If you’d like to discuss this further or if you have any other concerns, please don’t hesitate to reach out to us at escalations@geberit.com, and we’ll do our best to assist you.
Thank you for your feedback, and we appreciate your understanding.
Best regards,
Geberit UK Team
Shocking customer services and products…
Shocking customer services and substandard products. We must have spent the best part of £4000 on Geberit products for 2 bathrooms. One of the items was a vanity unit. After 2.5 years it has started to absorb water. Customer services pretty much said we had cleaned it correctly and the 2 year warranty had expired. Also mention the the water was on the side of the basin which was our fault, err .... it's an under sink unit it should be waterproof. So we have a £716 unit which we will have to some how try and seal. Will never buy from them again.
2 October 2024
Unprompted review
Reply from Geberit UK
Dear Paul,
Thank you for sharing your feedback, and we sincerely apologise for the frustration you’ve experienced. We understand how disappointing it must be to face issues with a vanity unit so soon after purchase, especially when you’ve invested a significant amount in Geberit products for your bathrooms.
We regret that our customer service didn’t meet your expectations, and we are truly sorry to hear that your vanity unit started absorbing water after just 2.5 years. We take product quality and customer service seriously, and we’re disappointed that your issue wasn’t resolved to your satisfaction.
As we’ve only recently gained access to our Trustpilot page, we want to ensure we address this issue appropriately. If you haven’t already, please reach out to us at escalations@geberit.com with your case details, and we’ll do our best to assist you further and explore potential solutions.
We appreciate your feedback and hope to have the opportunity to restore your confidence in our products and services.
Best regards,
Geberit UK Team
Geberit's attitude to fixing someone else's mess was exemplary!
We have 2 'Geberit WC Flush Control with Electronic Flush Actuation, Mains Operation' toilet systems in our café bar in Warwick. One of them developed an intermittent flushing fault recently, which I made worse by trying to fix it! I called my plumber of 20 years who said he hadn't got a clue how to fix it, so I called the Geberit sales office in Warwick for help. With us being a commercial cafe business toilets are especially important, so this was urgent. After a quick conversation with a very pleasant and helpful lady (sorry I didn't get your name) 20 minutes later their chief engineer turns up with a smile on his face and a big tool bag! 30 minutes later our toilet is fixed! Amazing! Apparently the problem was caused by incorrect initial installation, which clearly is nothing to do with Geberit, but their attitude to fixing someone else's mess was exemplary.
1 May 2024
Unprompted review
Dreadful customer service
Dreadful customer service, rip disabled people off. Don't use them.
24 April 2024
Unprompted review
This is in accordance with complaint…
This is in accordance with complaint no. G24020007818
I have registered the complaint yesterday morning regarding the leakage issues, which is not at all a problem that takes 2 days and still not solved. I have been calling again and again, mentioning that it is urgent as we also have a pressure pump attached to the main pipe, which was constantly running due to the leakage issues and this created a high probability of fault in it as well. But all I got in reply was a set script from every executive that they have marked it as an emergency and someone will visit shortly. No one has came till now and the pressure pump has also gone off, surprisingly this happened today afternoon and the person from the pressure pump company was at my home in evening. The leakage issues not getting solved due to your inefficiency has added a 10,000 Rs additional expenditure of mine on pressure pump. Please don't sell your products if you can't provide after sales services.
6 February 2024
Unprompted review
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