I was delighted with the service I received from Geberit UK. It’s often so difficult to contact an actual person (as opposed to AI) but in this instance I did manage to talk with someone simply to rec... See more
Company replied
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Review summary
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Reviews shaping this summary
Agent (Charles) was able to identify correct part required from a photo after receiving two lots of wrong part from another supplier resolving an ongoing saga! Thank you Charles Just to add, I am not... See more
Company replied
Staff in the company very well trained regarding the technical issues related to the equipment , they are patient,polite and professional in their work they guided customers step by step to solve th... See more
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We had a problem fitting a new AquaClean WC, Geberit's Technical Support team was able to understand the problem, and sent the parts we needed to get everything resolved. I'm very pleased with this le... See more
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Company details
Written by the company
A proud part of the globally operating Geberit Group, Geberit UK brings over 150 years of expertise to the world of bathroom and sanitary solutions. With headquarters in Switzerland and a strong local presence in the UK, we’re experts in plumbing systems, innovative bathroom ceramics, and comprehensive water technology—what we call “Mastering Water.” | Geberit leads the way in promoting sustainable sanitary practices. Our focus on water efficiency, long-lasting product design, and resource conservation means customers enjoy not only best-in-class performance, but also environmental peace of mind | If you value trusted quality, innovative plumbing and bathroom solutions, and dedicated service, you’ve come to the right place. We’re passionate about transforming bathrooms and sanitary systems—making life better through smarter water management.
Contact info
Geberit House, Edgehill Dr, CV34 6NH, Warwick, United Kingdom
- 01926 516800
- enquiries@geberit.co.uk
- geberit.co.uk
4.6
Excellent
127 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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I have three Gerberit
I have three Gerberit. Any time I have had an issue with them because I don’t understand the instructions the customer service technical staff have been amazing.
21 November 2025
Reply from Geberit UK
Hi Christine,
Thank you for your review. We're thrilled to hear that our team has consistently provided the support you need!
Warm regards,
Sarah - The Geberit Team
Fast and efficient repair
Shower toilet stopped working, contacted Geberit and customer support was excellent, determined that an engineer would be needed so arranged it. Within a couple of days the engineer came and fixed the issue. The engineer was polite, knowledgeable and extremely professional. Fantastic all round service
21 November 2025
Reply from Geberit UK
Hi Vincent,
Thanks for your feedback! We're delighted to hear that our team provided fast and professional support.
Warm regards,
Sarah - The Geberit Team
Reply from Geberit UK
Hi Nicola,
Thank you for your review. We're pleased we could help!
Warm regards,
Sarah - The Geberit Team
Had a problem fitting a new toilet to…
Had a problem fitting a new toilet to yhe wall hung system.Contacted yourselves who replied within yhe hr.Problem was sorted though before you could help It was nice to be reassured you were there.
5 November 2025
Reply from Geberit UK
Hi Anne,
Thanks for your review. We're glad to hear you sorted the issue quickly!
Warm regards,
Sarah - The Geberit Team
Fantastic customer service in case you…
Fantastic customer service in case you don’t need to call a plumber they guide you very well
4 November 2025
Reply from Geberit UK
Hi Dylan,
Thanks for your review! I'm glad we were able to guide you through what you needed.
Warm regards,
Sarah - The Geberit Team
Reply from Geberit UK
Hi Alan,
Thanks for your review. We're glad to hear the issue was resolved first time for you!
Warm regards,
Sarah - The Geberit Team
Reply from Geberit UK
Hi Natalie,
Thank you for your feedback. We're pleased to hear our response was quick and helpful.
Warm regards,
Sarah - The Geberit Team
Great company and products
We could not be any happier with the way we were treated and how much more we were shown respect and all was fully explained to us by your engineer , clean, polite, and knowledgeable, 5 star service all the way!!
14 October 2025
Reply from Geberit UK
Hi Allan,
Thanks for your lovely review! We're delighted to hear that our engineer Lee provided such respectful, clear and knowledgeable service.
Warm regards,
Sarah - The Geberit Team
The best
The best, help, advice, info to identify and obtain replacement parts for bathroom fittings over 12 years old. Charles, who helped me on the phone, went above and beyond refreshing and unusual nowadays. Highly recommend.
13 October 2025
Reply from Geberit UK
Hi Margery,
Thank you for your kind words. We're thrilled to hear Charles was able to help you so thoroughly.
Warm regards,
Sarah - The Geberit Team
Good advice and prompt delivery.
Good advice on identifying part to repair Geberit flush unit. Part then arrived promptly and fits. I was a bit shocked by the price.
20 October 2025
Reply from Geberit UK
Hi Phil,
Thanks for your review. We're glad the part worked and arrived promptly. We appreciate your feedback on the price and will take it on board.
Warm regards,
Sarah - The Geberit Team
My experience.
They were great ,i emailed them late in the evening, by morning I had a reply with a phone # to call , I called they put me thru to whom I needed to talk too , and within 15 mins everything I needed was fixed.
Thank you 😊
16 October 2025
Reply from Geberit UK
Hi Martina,
Thanks for sharing your experience. We're glad to hear that everything was resolved quickly and smoothly.
Warm regards,
Sarah - The Geberit Team
Very helpful
Agent (Charles) was able to identify correct part required from a photo after receiving two lots of wrong part from another supplier resolving an ongoing saga! Thank you Charles
Just to add, I am not sure of the actual date that I had contact
2 October 2025
Reply from Geberit UK
Hi Loraine,
Thank you for your feedback. We're so pleased to hear that Charles was able to assist and resolve the issue for you!
Warm regards,
Sarah - The Geberit Team
Prompt polite and professional good Service…
Prompt polite and professional service.Can’t ask for more
22 October 2025
Reply from Geberit UK
Hi Neil,
Thanks for your kind words. We're delighted to hear that you found our service prompt, polite and professional.
Warm regards,
Sarah - The Geberit Team
Reply from Geberit UK
Hi Alex,
Thank you for your review. It's great to hear that you found our customer service team helpful and thorough.
Warm regards,
Sarah - The Geberit Team
Very prompt and clear response from…
Very prompt and clear response from Anam to my product questions.
9 October 2025
Reply from Geberit UK
Hi Stephen,
Thanks for your feedback. We're so pleased to hear that Anam provided a prompt and clear response.
Warm regards,
Sarah - The Geberit Team
You are an excellent company to deal…
You are an excellent company to deal with, you sorted my problem quickly and were very helpful.
Thank you Jagdeep for your help.
9 October 2025
Reply from Geberit UK
Hi Catriona,
Thanks so much for your review. We're delighted to hear that Jagdeep was helpful and resolved your issue quickly!
Warm regards,
Sarah - The Geberit Team
You were most helpful and very kind and…
You were most helpful and very kind and understanding you really are lovely people
16 October 2025
Reply from Geberit UK
Hi Margaret,
Thank you for your lovely words! We're so glad we could help and truly appreciate your kindness.
Warm regards,
Sarah - The Geberit Team
Excellent Technical Support
We had a problem fitting a new AquaClean WC, Geberit's Technical Support team was able to understand the problem, and sent the parts we needed to get everything resolved. I'm very pleased with this level of support.
13 October 2025
Reply from Geberit UK
Hi Michael,
Thank you for your feedback. We're really pleased to hear that Matt could help resolve the issue so efficiently!
Warm regards,
Sarah - The Geberit Team
Good serviceThe gentleman on the phone was very…
The gentleman on the phone was very polite and helpful. Solved my problem. Thank you.
9 October 2025
Reply from Geberit UK
Hi Brian,
Thanks for your review. We're glad to hear that Bobby was polite and helpful, and your problem has been solved.
Warm regards,
Sarah - The Geberit Team
Reply from Geberit UK
Hi Julie,
Thanks for the lovely feedback! We're so pleased to hear your appointment was arranged quickly and you had a great experience.
Warm regards,
Sarah - The Geberit Team
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