Gear4music Reviews 

5,692
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I very satisfied with Gear4music. I ordered a Fender Telecaster American Vintage II ‘51 and it arrived perfectly two working days from Germany. I dont know how but I seemed to get a bit of a lottery w... See more

Rated 3 out of 5 stars

What disappoints me a bit is the structure of the effects chain and how to edit it. The NAM 2 update, announced with loud drumming, also brought with it a few bugs, and the solution is still awaited.... See more

Company replied

Rated 5 out of 5 stars

Proton an extended Neutron? Definately not. This Synthesizer fits very well next to a Neutron. That combination in euro rack modules would require a substantial amount of money. 5 LFO, 4 oscillators a... See more

Rated 5 out of 5 stars

I had a great experience purchasing products that aren’t yet available through Dutch (online) retailers. I ordered the Kanto Ora + Sub8 set, and it was shipped quickly and with exceptional care. The... See more

Company details

  1. Musical Instrument Store

Written by the company

Gelanceerd in 2003 en nu met meer dan 1.500.000 klanten, Gear4music is een vooraanstaande retailer van muziekinstrumenten en muziekapparatuur. U kunt muziekproducten kopen van orkestrale instrumenten tot rock-'n-roll, inclusief gitaren, drumkits, digitale piano's, saxofoons en cello's, zowel als toonaangevende opname- en studioapparatuur. Van beginnersgitaren tot professionele microfoons en versterkers, de Gear4music online muziekwinkel heeft een enorm scala aan muziekapparatuur beschikbaar. Of je nu op zoek bent naar een viool, keyboard, elektronische drumkit of PA-systeem, wij kunnen u helpen. We hebben enkele van de grootste merken op voorraad, waaronder Yamaha, Roland, Casio, Fender, Ibanez, Alesis, Behringer en Gibson, evenals ons eigen voordelige assortiment van Gear4music muziekproducten. We zijn voortdurend bezig met het ontwikkelen en verbeteren van onze klantenservice door distributiecentra te openen om leveringsopties te verbeteren en levertijden te verkorten.

Gear4music.nl Gegevens

Written by the company

Retourneren zonder gedoe
U kunt met volledig vertrouwen en gemoedsrust bij Gear4music bestellen. Wij bieden standaard een 30 dagen niet-goed-geld-terug garantie die kan worden verlengd tot 180 dagen tegen een kleine vergoeding. Dit is ter aanvulling van onze productgaranties, die bescherming bieden tegen productfouten of defecten binnen twee tot zes jaar na aankoop. Onze 'geld terug'-garantie is een aanvulling op uw wettelijke rechten en wijkt af van het aanbod van veel andere verkopers, omdat onze terugbetalingstermijn 30 dagen is in plaats van de Europese standaard van 14 dagen. Het is tevens gemakkelijk om iets terug te sturen via ons online retourscentrum op onze website.
Kies uw eigen leverdatum
U kunt uw eigen leverdatum selecteren door de kalender in uw winkelwagen te gebruiken. Krijg uw bestelling geleverd op een dag die u goed uitkomt - we bieden een breed scala aan bezorgopties voor elk budget.
Goede prijzen en uitstekende service
We willen het aanschaffen en bezitten van muziekinstrumenten en apparatuur voor iedereen gemakkelijk maken, door geweldige prijzen en uitstekende service te bieden, ongeacht waar u woont of hoe u bij ons koopt. Wij leveren muziekinstrumenten en apparatuur vervaardigd door veel van de bekendste merken in de industrie, tegen zeer concurrerende prijzen. We produceren ook een reeks muziekproducten van eigen merk, met hoge kwaliteit voor fantastische prijzen.
Meer dan 1.500.000 geregistreerde klanten
Gear4music is een van de grootse verkopers van muziekinstrumenten en apparatuur in Groot Britannië geworden, met meer dan 1.500.000 geregistreerde klanten. In 2019 hebben we Gear4music in 19 verschillende talen gelanceerd, en we zijn nu een van de snelst groeiende muziek bedrijven in Europa.

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4.1

Great

TrustScore 4 out of 5

6K reviews

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4.1

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(5,692)

221 reviews in the last 12 months

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Rated 1 out of 5 stars

Unprofessional... Stay away.

A disaster... Did a pro order manually because the details that appeared in the account weren't right. Eventough they send it to the wrong address. When i send that the answer is that they send me
a link saying i'll better contact dpd myself. But no possibility to do that with what they gave me. And so on. UPDATE: nearly 2 weeks later and a lot of promises later, i still don't have my order. Five mails telling me they will send it, but nothing yet. If you order the item now, you should have it within 3 days according to the website... Whilst 5min ago they mailed again that it will be sent and delivered next week at the earliest. Absurd!

16 August 2023
Gear4music logo

Reply from Gear4music

Dear Sir, Madam,

We are truly sorry for your experience with your order, and we would like to apologise for any inconvenience caused by this.

Please, contact our customer service directly via info@gear4music.nl so that we can assist you further.

Kind regards,

Gear4Music

Rated 4 out of 5 stars

Delivery was in time !

Delivery was in time even after mail annoncing a delay , i can't give a recentie about the the ordering , it's a gift to my son (47 years old) and i did not manage to try/use it because of renovations at his house .

3 July 2023
Rated 1 out of 5 stars

Bought one akai mpc x se and it was…

Bought one AKAI MPC X SE and it was shiped with the original AKAI box , with the serial number on the box where anybody could SEE it , and steal it to register the software and plugins ... didnt happen but i think that you guys suck big time !!!! Sorry but is time to be more professional, dont know if im buying from you guys ever again !!!

11 May 2023
Unprompted review
Gear4music logo

Reply from Gear4music

Dear Joao,

Thank you for your email.

We appreciate your feedback, and we would like to apologise for any inconvenience caused by this delivery.

We can see that you have not reported this yet directly to our customer service.

Please, feel free to contact us via email or phone so that we can assist you further.

Kind regards,

Gear4Music

Rated 5 out of 5 stars

The purchase was successful

The purchase was successful. I was informed by e-mail about every step from the moment of placing the order to receiving the goods. I am pleased with the purchase of the guitar in your store, which was surprisingly a few euros cheaper than in the Thomann store.

13 April 2023
Rated 5 out of 5 stars

Value for money!!

Absolutely brilliant, quick supply, little but powerful amp for my Drumkit for a reasonable amount of money! I’m getting a lot of fun out of this!!

3 April 2023
Rated 1 out of 5 stars

Not a Solid Build

Not a solid construction and the quality for me is very bad especially for the price. Have already replaced.

13 February 2023
Gear4music logo

Reply from Gear4music

Dear Ian

Thank you for your review.

We can see that you have not yet been in touch with our customer service. We would always advise to start with that.

We are very sorry to hear that you are not happy with your purchase.
We do offer a 30 day money back guarantee.
We would never want a customer to regret their order.

We will contact you directly to resolve this.

Kind regards
Gear4music

Rated 3 out of 5 stars

Finishing issue, single boxed. Overall solid

Guitar came single boxed, which isn't great since it had to travel a bit to get to me. Luckily it wasn't damaged. The set-up is good, intonation nearly perfect, and its very playable.

However, mine did have a finishing issue. The poly coat was cracked around the neck joint, probably from the tightening of the neck bolts. I guess you can't expect a flawless guitar for this price but it's a shame nonetheless.

6 February 2023
Gear4music logo

Reply from Gear4music

Beste Maarten,

Bedankt voor uw feedback.

We kunnen zien dat u over dit probleem nog geen contact met ons klantenservice heeft opgenomen.

Graag verzoeken we u om ons te contacteren via info@gear4music.nl of via 020-2417056.

Met vriendelijke groet,

Gear4Music

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