Dale from GEAB helped me find a zero standing charge electric policy for 2 micro-businesses which I currently manage. There aren't many tariffs like this on the market, and my current provider had pul... See more
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Review summary
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Real people with understanding. Didn't have to explain myself twice and these guys understand their industry well enough to get me a fair deal Michael Hilton and Rober Bulmer have helped our busin... See more
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Been working with Josh for a while now and he helps get the best deals for all our utilities. We are a voluntary run organisation so Josh takes away a lot of the stress for us renewing contacts and... See more
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The company had fallen into Insolvency and all made redundant. The power had been cut off and it was the end of the line. After weeks of closure an Indian company purchased the name and the asse... See more
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Company details
- Utility Contractor
- also in
- Consultant
- Electric Utility Company
- Energy Equipment and Solutions
- Water Utility Company
About The Green Energy Advice Bureau
Written by the company
The Green Energy Advice Bureau are your partner in customised business and energy solutions. Our team of award-winning consultants provide efficiency analysis and review business requirements against current costs and budgets before navigating the energy market to negotiate the best solutions for your business.
We match your exact business requirements to the latest information and advice, ensuring you are fully aware of all applicable legislation and government incentives and benefit from energy-saving advancements. We’re proud that GEAB has contributed to a greener, more sustainable future for the UK and the ongoing success of our customers’ businesses.
Contact info
Unit 3a, Hylton Park Road, SR5 3HD, Sunderland, United Kingdom
- 0191 303 7750
- info@geab.com
- geab.com
4.5
Excellent
729 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
Good customer service, good price - cheaper than previous contract!
3 November 2025
Reply from The Green Energy Advice Bureau
Hi Duncan,
Thank you for your positive feedback. We’re delighted to know you’re pleased with how our team handled your energy procurement.
We’ll make sure the team see your kind words - recognition like this keeps us motivated to go the extra mile for our customers.
Kind regards,
GEAB
they try to charge for a swap that…
they try to charge for a swap that doesnt go ahead through no fault of your own
7 May 2025
I was very taken with "Kevin Hurst"
I was very taken with "Kevin Hurst", he chased me up with several phone calls, he never tried to presurise me and left me with enough time to make my own desicions. The adevice and service I received was very much appreciated and I would happily call/email Kevin for any advice I need in the futurs.
23 October 2025
Reply from The Green Energy Advice Bureau
Hi John,
Thank you for your positive feedback. We’re delighted to know you’re pleased with how our team handled your energy procurement.
We’ll make sure Kevin and the rest of the team see your kind words - recognition like this keeps us motivated to go the extra mile for our customers.
Kind regards,
GEAB
Great service
We were kept updated in everything that was being sorted with the extension on our contract with total by Garry hoosan from the green energy bureau excellent customer service
29 October 2025
Reply from The Green Energy Advice Bureau
Hi Michael,
Thank you for such a lovely review! We’re so pleased to hear that Garry provided you with excellent service. The team works hard to make sure our customers receive the best energy deals available, so it’s always rewarding to know our efforts make a difference.
We’ll be sure to share your comments with Garry and the wider team.
Kind regards,
GEAB
We’re incredibly grateful to Terrie at…
We’re incredibly grateful to Terrie at GEAB for her exceptional support in negotiating our utility rates. As a Hospice, securing stable and affordable energy costs is vital for our long-term sustainability, and Terrie truly delivered.
She was proactive, knowledgeable, and genuinely committed to helping us find the best possible deal. Thanks to her efforts, we’ve locked in competitive rates that give us peace of mind for the future. Her professionalism and dedication made the entire process smooth and reassuring.
Highly recommend working with Terrie and GEAB if you're looking for expert guidance and real results.
27 October 2025
Reply from The Green Energy Advice Bureau
Hi Anne,
We’re so grateful for your review! It’s great to know that Terrie was able to assist you and provide the level of service we aim for with every customer.
Feedback like this keeps our team motivated to continue delivering great results and building trusted relationships with our clients.
Thank you again for taking the time to share your experience.
GEAB
Smooth and efficient
17 October 2025
Reply from The Green Energy Advice Bureau
Hi Alasdair,
Thank you for taking the time to share your experience, we’re thrilled to hear it was such a positive one! Our goal is to make energy procurement simple and stress-free, so we’re delighted to know that we achieved that for your business.
We’ll make sure to pass your comments on to Daniel and David, they’ll be so pleased to hear your feedback.
Kind regards,
GEAB
The warm feeling we got from James Swan…
The warm feeling we got from James Swan and Kevin prior to the conversation James was bubbly and very understanding and made everything easy to follow and understand
13 October 2025
Reply from The Green Energy Advice Bureau
Hi Clare,
We’re so grateful for your review! It’s great to know that James and Kevin were able to assist you and provide the level of service we aim for with every customer.
Feedback like this keeps our team motivated to continue delivering great results and building trusted relationships with our clients.
Thank you again for taking the time to share your experience.
GEAB
I’ve worked with Josh Nelson and Chris…
I’ve worked with Josh Nelson and Chris Atkinson at the Green Energy Advice Bureau for our block communal energy contracts, and their service has been excellent. They’re knowledgeable, transparent, and always share useful insights on price trends, new regulations, and cost-saving options. Their clear terms and proactive approach make energy procurement straightforward — I’d highly recommend them to any property manager.
15 September 2025
Unprompted review
Reply from The Green Energy Advice Bureau
Hi Aarti,
Thank you for taking the time to share your experience, we’re thrilled to hear it was such a positive one! Our goal is to make energy procurement simple and stress-free, so we’re delighted to know that we achieved that for your business.
We’ll make sure to pass your comments on to Chris and Josh, they’ll be so pleased to hear your feedback.
Kind regards,
GEAB
Always very knowledgeable and very…
Always very knowledgeable and very polite. Charlie is my broker and he is delightful and always succeeds in putting my mind at rest, and sources excellent deals for me.
8 October 2025
Reply from The Green Energy Advice Bureau
Hi Debra,
We really appreciate you taking the time to leave such a detailed review. It’s great to hear that Charlie delivered the level of service we pride ourselves on.
At GEAB, Customer Care is one of our core values, and feedback like yours helps us continue to provide that same experience to other businesses.
Thanks again for choosing us.
GEAB
Stitched up
13 August 2025
Reply from The Green Energy Advice Bureau
Good afternoon,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations. As a trusted energy consultancy, we’re always looking to learn and improve, and your comments help us do that.
I can see that you have already raised your query to our complaints department, who have since completed an investigation and determined that you had been provided with all of the contractual information and confirmed you were happy to go ahead. They found no evidence you had been mis-sold.
If you have any further issues please contact our Account Management Team on 0191 303 7750 and we’ll be happy to help.
Kind Regards,
GEAB
Reply from The Green Energy Advice Bureau
Hi Melanie,
Thank you for taking the time to leave a review, we appreciate your feedback.
We are glad you have such a great experience with GEAB, and we are able to assist you with your Energy needs!
We will be sure to pass on your comments. If you have any further questions or require any assistance, please do not hesitate to contact your dedicated account manager on 0191 303 7750.
Kind Regards
GEAB
Cold calling
Cold calling
pushy cold callers, so best avoided for professional business
26 September 2025
Unprompted review
Very efficient
Very efficient, couldn't be more helpful and understanding of a charities needs.
15 September 2025
Reply from The Green Energy Advice Bureau
Hi Sue,
Thank you for taking the time to leave a review, we appreciate your feedback.
We are glad you have such a great experience with GEAB, and we are able to assist you with your Energy needs!
We will be sure to pass on your comments. If you have any further questions or require any assistance, please do not hesitate to contact your dedicated account manager on 0191 303 7750.
Kind Regards
GEAB
Green Energy always give good clear and honest advice
Green Energy always give good clear advice and clearly explain all the prices and dates and what is involved. I have been on some extremely competitive tariffs through them and they always keep me informed on prices increases and better deals. Would highly recommend using them. I speak to Gary.
15 September 2025
Reply from The Green Energy Advice Bureau
Hi Kate,
Thank you for taking the time to leave a review, we appreciate your feedback.
We are glad you have such a great experience with Garry, and you are happy with the continued service you receive!
We will be sure to pass on your comments. If you have any further questions or require any assistance, please do not hesitate to contact your dedicated account manager on 0191 303 7750.
Kind Regards
GEAB
Reply from The Green Energy Advice Bureau
Hi Sarah,
Thank you for taking the time to leave a review, we appreciate your feedback. We are glad you had such a great experience with our agents!
We will be sure to pass on your comments. If you have any further questions or require any assistance, please do not hesitate to contact your dedicated account manager on 0191 303 7750.
Kind Regards
GEAB
Reply from The Green Energy Advice Bureau
Hi Serge,
Thank you for taking the time to leave a review, we appreciate your feedback. We are glad you had such a great experience with our service and we will be sure to pass on your comments. If you have any further questions or require any assistance, please do not hesitate to contact our Account Management Team on 0191 303 7750.
Kind regards
GEAB
Reply from The Green Energy Advice Bureau
Hi Julie,
Thank you for taking the time to leave a review, we appreciate your feedback. We are glad you had such a great experience with our agents and will be sure to pass on your comments. If you have any further questions or require any assistance, please do not hesitate to contact our Account Management Team on 0191 303 7750.
Kind regards
GEAB
Low electric user
Didn’t think you would be interested in us because our usage was low with no significant commission for yourselves. But you still found us a great deal and the change of supplier went through with out a hitch
28 August 2025
Reply from The Green Energy Advice Bureau
Hi Brian,
Thank you for taking the time to leave a review, we appreciate your feedback. We are glad you had such a great experience with finding a great deal for your energy. We will be sure to pass on your comments. If you have any further questions or require any assistance, please do not hesitate to contact your dedicated account manager on 0191 303 7750.
Kind regards
GEAB
Dan Potter and his colleagues visit
Personal visit to explain what they are doing for us, much better than trying to understand details over the phone and helping us with the documents to sign on the computer.
19 August 2025
Reply from The Green Energy Advice Bureau
Hi Deps,
Thank you for taking the time to leave a review, we appreciate your feedback.
We are glad you had such a great experience with Dan, and he was able to assist you with your energy procurement!
We will be sure to pass on your comments. If you have any further questions or require any assistance, please do not hesitate to contact our Account Management Team on 0191 303 7750.
Kind regards
GEAB
Chris and Jordon were brilliant to deal…
Chris and Jordon were brilliant to deal with. Very helpful and friendly. They explained everything clearly and I didn't feel pressured into making any decisions.
22 August 2025
Reply from The Green Energy Advice Bureau
Hi John,
Thank you for taking the time to leave a review, we appreciate your feedback.
We are glad you had such a great experience with Chris and Jordan, and they were able to assist you with your energy procurement.
We will be sure to pass on your comments. If you have any further questions or require any assistance, please do not hesitate to contact our Account Management Team on 0191 303 7750.
Kind regards
GEAB
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